Brittanie Ward
Balla
Summary
Determined Certified Pharmacy Technician with success in long term care and fulfillment. Highly proficient in accurately filling, restocking, inventory activities, and inputting prescription data. Known for excellent customer service and time management. Easy going under pressure and high stress situations. Enjoyment in learning more skills and ways to help people. I'm looking to forward my career pursuing my IV certification.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Edward Don
05.2024 - Current
- Operate various types of equipment such as forklifts, pallet jacks, or cherry picker to pick products throughout the facility.
- Exceed productivity targets on a daily bais while maintaining high standards for quality and safety.
- Manually/mechanically load materials on trucks for shipment.
- Collaborate with management to make picking more efficient and easier by suggesting picking tools placed around the warehouse
Pharmacy Technician
Tom Thumb
05.2024 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Modified patient profiles to include current medications and insurance details.
- Processing and managing requests from patients when they need a refill of their medication.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Identified potential issues and discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests, urgent needs, and insurance authorizations.
- Collect payments from customers at counter and drive thru window with efficiency and good customer service.
- Supported inventory activities through cycle counts and separating expired medications.
- Restock any filled prescriptions that have been on shelf for 13 days.
Team Lead
Whitewater Car Wash
11.2023 - 05.2024
- Received payments and maintained customer accounts in the computer system.
- Provide exceptional customer service by recommending customers on service options, pricing, and savings opportunities through memberships and promotional information.
- Manage car wash supplies and materials inventories for timely replenishment.
- Inspects and test wash systems to verify safety and quality.
- Evaluate and apply chemicals and use high-pressure wash and scrubbers to prep cars before washing and perform detailed cleaning/vacuuming of interior/exterior.
Pharmacy Technician
Walgreens
04.2023 - 05.2024
- Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Run automated machinery (robots) required to pre-sort and package medications in support of the fulfillment site
- Identifies and communicates issues to senior level staff as appropriate
- Restocked pharmacy shelves with accuracy to ensure correct medications are picked
- Assist the pharmacists by questioning/verifying the accuracy of dosing when filling orders
- Locate, count, verify quantities, affix labels to medications
- Pack and manifest orders in shipping department
- Cross-trained and provided support across ALL departments of micro fulfillment pharmacy: Order filling, Manual/ Auto Packaging, Sorting, Manifesting, Replen, Operating robot machinery
- Filling 650+ daily prescriptions in high-volume micro fulfillment pharmacy environment
Cashier/Stocker
Shell Gas/C-Store
03.2023 - 10.2023
- Provide a positive customer experience with fair, friendly, and courteous service
- Build relationships addressing customer needs to make product recommendations to increase sales
- Collects payments on POS system, verifies age for alcohol/tobacco purchases
- Engages with vendors and drivers with a positive attitude
- Promptly unloads trucks and deliveries
- Sorts and restocks products on shelves and in the backroom
- Keep products faced and shelving free of misplaced items or trash
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
Warehouse Associate
UNFI
01.2023 - 03.2023
- Select a variety of products and transports products throughout the warehouse on electric pallet jacks
- Utilized an RF Scanner and label printer to accurately pick products
- Assists other departments with work activities (Refrigeration/Freezer)
- Maintained order selection performance standards of speed and accuracy with minimum damage
- Ensures the labels and pallets are accurate
- Manually shrink wrap finished product and stage in front of the correct shipping dock
Pharmacy Technician
Partners Pharmacy
08.2022 - 01.2023
- Performed various pharmacy operational activities with strong commitment to accuracy and efficiency
- Developed and implemented improvements to pharmacy shipping department to ensure routes left on time as Shipping Department Lead
- Trained other techs on shipping system and delegated tasks between the team
- Used Frameworks, Docutrak, Microsoft office systems for manifestation of routes
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Resolved third-party billing/adjudication issues
- Located, counted controlled/non controlled drugs to fill orders
- Precisely measured and combined ingredients for sterile compound prescription orders
- Performed order/adjudication modifications as instructed by pharmacists
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions and final destination routes
Warehouse Associate II
HD Supply Maintenance Facility
03.2020 - 08.2022
- Worked in multiple departments including case pick, shipping, receiving, returns, loading, order processing, and replenishment
- Operated material handling equipment to move inventory within the facility
- Used a voice picking system, RF scanner to accurately locate and pick customer orders, label, wrap, and stage finished products
- Exhibited physical agility by moving, lifting and carrying heavy objects and materials unassisted
- (100lbs)
- Examined and inspects items for wear/defects, notifies management of inventory issues, unusual or complex problems
- Returns misplaced products to proper storage areas
Education
Associate of Applied Science Degree (AAS) - Pharmacy Technology
Asher College
Dallas, TX11.2022
Skills
- Excellent people/leadership skills
- Exceptional time management
- Unmatched customer service
- Medical terminology
- Creative problem solving
- Order fulfillment
- Packaging/ Shipping
- Material Handling Equipment safety/operation
- Palletizing/Heavy lifting
- Key Holder Experience
Certification
- Electric Pallet Jack Certification, 02/01/24 to 02/01/26
- Certified Pharmacy Technician License, 02/01/24 to 02/01/26
- TABC Certified, 03/01/23 to 03/01/25
Timeline
Warehouse Associate
Edward Don
05.2024 - Current
Pharmacy Technician
Tom Thumb
05.2024 - Current
Team Lead
Whitewater Car Wash
11.2023 - 05.2024
Pharmacy Technician
Walgreens
04.2023 - 05.2024
Cashier/Stocker
Shell Gas/C-Store
03.2023 - 10.2023
Warehouse Associate
UNFI
01.2023 - 03.2023
Pharmacy Technician
Partners Pharmacy
08.2022 - 01.2023
Warehouse Associate II
HD Supply Maintenance Facility
03.2020 - 08.2022
Associate of Applied Science Degree (AAS) - Pharmacy Technology
Asher College
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