Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Referees
Timeline
Generic

Brigitta Hajnal

Waterford,Ireland

Summary

Dynamic and people-focused professional with 15+ years of experience in client relationship management, operations and team leadership. Known for a calm, solution-driven approach and a talent for building trust and loyalty. I thrive in fast-paced, evolving environments where communication, structure understanding and emotional intelligence are key. Ready to bring fresh energy, clarity and a customer-first mindset to a new challenge.

Overview

27
27
years of professional experience
5
5
years of post-secondary education

Work history

Practice Manager

Doctors Surgery
Waterford, Ireland
01.2014 - 03.2025
  • Delivered exceptional service to a large and diverse client base in a high-pressure setting.
  • Streamlined administrative and operational processes, improving response times and satisfaction to manage increased demand while maintaining service quality and financial sustainability.
  • Developed systems for patient intake, classification and financial tracking to improve reporting accuracy and cash-flow.
  • Oversaw financial operations and claims processing across public and private healthcare schemes during a period of 10x patient growth.

Swimming Coach Level 2.

New Ross Swimming Club
New Ross
09.2020 - 11.2024
  • Mentored and coached of all levels to achieve performance goals and maximising swimmers' potential.
  • Supported a top-performed Swimming Club with team development and training programs.
  • Collaborated with other coaches for expanding coaching resources and strategies.

Motherhood & Study
Waterford, Ireland
06.2006 - 01.2014
  • Raised two children while completing a Master's degree and a Diploma in Investment.


Account Manager & Banking Operational Specialist

ErsteGroup AG, Hungary & UniCredit Group, Hungary
Nyiregyhaza, Hungary
12.1997 - 01.2006
  • Maintained detailed records, providing transparency in all transactions and interactions.
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Prepared monthly reconciliation reports with precision and timeliness.

Education

Diploma - Investment & Capital Markets

Dublin Business School
09.2011 - 05.2012

MSc - Management & Leadership

University of Debrecen
Debrecen, Hungary
09.2009 - 06.2011

BSc - Economy in Management Major

University of Nyiregyhaza
Nyiregyhaza, Hungary
09.2002 - 06.2005

Skills

  • Analytical & Time Management Expert
  • Emotional intelligence in decision-making
  • Leadership & Ownership of Responsibilities Expert
  • Customer Service & Practical Solution Experienced
  • Confidentiality Management Expert
  • Communication Experienced
  • Practice performance monitoring
  • Emotional intelligence proficiency

Languages

English
Fluent
Hungarian
Native

Affiliations

  • Personal Development through Access Consciousness. This approach has taught me how to navigate life's challenges with compassion and deep understanding without judgement.

Accomplishments

  • The most important part of my life being a mother of 2 fantastic children.
  • As part of Swimming coach journey, our club became the most Successful Swimming Club in Ireland.
  • I completed a fashion stylist course at Limpert's Academy, Dublin. Published fashion styling Project in Social&Personal Magazine ( 2010 ).

Referees

  • Fran Ronan, Head of Coach at New Ross Swimming Club
  • Laszlo Toth, Regional Manager at Credit Union Bank, Hungary
  • Valentina Ponzetto, Practice Nurse, John's Hill Medical Surgery

Timeline

Swimming Coach Level 2.

New Ross Swimming Club
09.2020 - 11.2024

Practice Manager

Doctors Surgery
01.2014 - 03.2025

Diploma - Investment & Capital Markets

Dublin Business School
09.2011 - 05.2012

MSc - Management & Leadership

University of Debrecen
09.2009 - 06.2011

Motherhood & Study
06.2006 - 01.2014

BSc - Economy in Management Major

University of Nyiregyhaza
09.2002 - 06.2005

Account Manager & Banking Operational Specialist

ErsteGroup AG, Hungary & UniCredit Group, Hungary
12.1997 - 01.2006

Similar Profiles

Create profile
Brigitta Hajnal