Bridie Mallon
Mountbellew
Summary
Results-driven leader with expertise in customer service team coordination and event management. Demonstrated success in overseeing operations, training, and motivating teams to deliver exceptional customer experiences. Strong communication and problem-solving skills contribute to a positive and efficient work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Studio Manager
Tamora School of Irish Dance
10.2018 - Current
- Oversee daily operations, scheduling, and administrative tasks to ensure smooth business operations.
- Provide excellent customer service, handling inquiries and resolving concerns professionally.
- Train and support staff members, ensuring a collaborative and productive work environment.
- Manage financial transactions and track payments to maintain accurate records.
Shift Lead/Barista
Rad Coffee
Upland, United States
03.2025 - 03.2026
- Trained new employees on company policies, systems, and job responsibilities.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Managed the opening and closing of stores, managing matters including cash counting.
- Coordinated stock supplies, placing orders with suppliers when products run low.
Clerk / Event Coordinator
County of Los Angeles Parks & Recreation
05.2016 - 01.2020
- Managed reservations, payments, and event logistics, ensuring seamless customer experiences.
- Provided front-line customer service, answering inquiries and resolving concerns professionally.
- Coordinated with vendors, set up events, and oversaw operational efficiency.
- Maintained records, processed transactions, and ensured compliance with policies.
Bartender
Faith & Flower
Los Angeles, United States
03.2018 - 12.2019
- Took customer orders and prepared drinks following best practices for each type.
- Kept bar stocked and organised for easy access and quick service to customers.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Customised drink orders based on customer preferences, demonstrating versatility and expertise.
To-Go/Hostess
Carmines Arcadia
Arcadia, United States
01.2014 - 11.2015
- Provided excellent customer service, managing to-go orders, handling transactions, and ensuring guest satisfaction through clear communication and problem resolution.
- Coordinated with kitchen staff, servers, and management to maintain smooth operations, uphold cleanliness standards, and oversee reservations and guest flow.
- Assisted in training new staff, reinforcing service procedures and ensuring a positive and efficient work environment.
Education
Bachelor of Arts - Anthropology
University of California - Irvine
Irvine, California01-2022
Skills
- Leadership and team management
- Customer service excellence
- Cash handling and transactions
- Problem-solving and multitasking
- Staff training and development
- Event and operations coordination
Certification
- HACCP Food Safety Level 1 & 2 - Exp: 12 January 2029
- ABC Bartending Certification - November 2017
Languages
English
Proficient
C2
References
- Tasha Straszewski Lasa Ph.D. (Studio Director - Tamora Irish Dance)
Email: tashastras@gmail.com
- Jade Valore (Owner - Rad Coffee)
Email: jadevalore@gmail.com
Timeline
Shift Lead/Barista
Rad Coffee
03.2025 - 03.2026
Studio Manager
Tamora School of Irish Dance
10.2018 - Current
Bartender
Faith & Flower
03.2018 - 12.2019
Clerk / Event Coordinator
County of Los Angeles Parks & Recreation
05.2016 - 01.2020
To-Go/Hostess
Carmines Arcadia
01.2014 - 11.2015
Bachelor of Arts - Anthropology
University of California - Irvine