Brian West
ERITH,Bexley
Summary
- Hardworking Personal Shopper familiar with picking, packing and pick-up procedures. Results-driven and detail-oriented with an efficient approach.
- Eager to apply 3 years' experience in the field to a challenging role with room for advancement.
- Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty.
- Fast worker focused on delivering excellent service for in-store pick up customers and home delivery.
- Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Workplace Service Assistant - Facilities
River Island - Head Office
Ealing Broadway, London
04.2024 - Current
- Process all incoming deliveries ( DHL, UPS, DPD & Fed Ex & others) and then deliver to key drop-off points.
- Collect and process all outgoing mail delivers.
- Process product received from and dispatched to DC (transfer).
- Action email and Teams' request.
- Assist with ad hoc office events management.
- Order, dispatch and collect DSE items for colleagues who work from home.
- Support other team members, when required, in training of department tasks.
- Collate overseas parcels & update internal records.
- Print Royal Mail & DPD manifest.
- Credit franking machine with funds, as and when necessary.
- Undertake ad-hock furniture moves.
- Set-up meeting spaces inc. configuration of chairs and tables.
- Manage ad-hoc request, from colleagues, and action accordingly.
- Provide H&S support in form of fire marshalling to ensure visitors & staff safety.
- H&S Champion
- Covering main reception when required.
- Coding invoices & PO, using Oracle / Kofax on Mark View
Facilities Assistant
Agency - Hatty Blue/ CBRE/Google
London
01.2023 - 10.2023
- Sending Furniture etc to other Google buildings.
- Post Room Audit.
- Adding Packages and Envelopes to Tracking System.
- Sorting Mail to put in Pigeon holes
- Reporting breakages etc on GUTs Ticketing System.
- Daily Floor checks
- Health and Safety checks
- Setting up Meeting Rooms
- Updating Reports online
- Managing Stationary for building
- Covering main reception when needed
Personal Shopper
Ocado
Erith, Bexley
06.2020 - 04.2023
- Packed 5,000 orders in efficient manner to maximize productivity.
- Worked quickly to pack orders in efficient way and minimize damage.
- Picked items for customer orders with focus on quality.
- Manual Handling
- Anti-Bribery Training
- Code of Conduct Training
- Data Privacy Training 2021
- Security Awareness Training
Facilities Coordinator
Royal College of Pathologists
Tower Hamlets, London
06.1998 - 02.2020
- Supervising Events & Facilities Stewards
- Undertaking fire evacuation induction of all new staff
- Health & Safety induction for all new staff
- First aid
- Member of Business Continuity Team
- Responsibility for opening and closing procedures for offices
- Trusted Key-holder
- Sorting and distributing incoming post and franking and processing outgoing- post
- Reporting any maintenance problems that need attention within temporary accommodation
- Senior Fire Marshal Ensure telephone list is always up to date and available to all staff once updated
- Transporting ceremonial gowns and mace to required external venues as and when needed
- Supervising outside firms and contractors responsible for cleaning and any other facilities service Reviewing all facility contracts Communicate with contractors to ensure that contracts are working professionally
- Undertaking minor repairs
- Supported Events & Facilities Manager with project move to new premises, offering advice and support for all new contracts such as cleaning contract, furniture providers, and AV equipment
- Responsible for Building Management System, Ventilating system
- Supervision and operation of Audio-Visual equipment
- Support at conferences, managing delegate requirements
- Archiving college files
- Manage over 50 call Per-day when required
- Managed college apartment
- Managed college invoices & (PO) Purchase Orders
- Managed Security cards for building
Education
Diploma of Higher Education - Supply Chain and Logistics
Back2Work
Online 2020
GCSE -
Bonus Paster R C School
London1982
Skills
- Customer relations
- Efficient payment processing
- Product Knowledge
- Health And Safety Procedures
- Product Expertise
- Online Ordering Familiarity
- Customer Complaint Resolution
- Physical stamina
Certification
- [Supervision Skills: Managing People and Teams] 25/01/2016
- [Customer Service] 30/01/2019
- [Developing Assertiveness] 22/03/2022
- [Powered Pallet Trunk Operator] 03/08/2022
Timeline
Workplace Service Assistant - Facilities
River Island - Head Office
04.2024 - Current
Facilities Assistant
Agency - Hatty Blue/ CBRE/Google
01.2023 - 10.2023
Personal Shopper
Ocado
06.2020 - 04.2023
Facilities Coordinator
Royal College of Pathologists
06.1998 - 02.2020
Diploma of Higher Education - Supply Chain and Logistics
Back2Work
GCSE -
Bonus Paster R C School
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