Brian Roberts
Bristol,UK
Summary
A seasoned professional with over 28 years of experience in the travel industry, known for being a quick learner and possessing strong problem-solving skills. Demonstrates a determined character and excels in planning, ensuring success even under pressure while meeting deadlines and targets. Highly motivated with exceptional interpersonal skills, a team player who fosters team building and collaboration. Proficient in Excel, Word, and other publishing tools, bringing excellent technical knowledge to the table. Career goals include leveraging extensive industry experience to drive organisational success and innovation.
Overview
33
33
years of professional experience
7
7
years of post-secondary education
Work history
On-Site Manager
Adecco - Amazon
Bristol, UK
09.2020 - 09.2025
- Led On-Site Support Team and acted as primary liaison for Amazon personnel, ensuring smooth operations and service delivery.
- Directed Temporary Workers across departments, aligning with Amazon policies and operational standards.
- Monitored KPIs, produced performance reports, and implemented evaluation frameworks to boost productivity and engagement.
- Planned and managed shift requirements to meet contractual fill rates and ensure full operational coverage during peak periods.
- Achieved 98% Net Promoter Score – highest across network – reflecting outstanding client satisfaction.
- Conducted safety audits, managed incidents, and ensured compliance with H&S, GDPR, and company procedures.
- Delivered workforce insights, led engagement surveys, and supported strategic planning through labour market intelligence.
- Oversaw payroll, managed leave requests, and maintained performance tools to meet business needs.
- Collaborated cross-functionally with HR, Operations, and WFS to enhance engagement and compliance.
- Known for strong multitasking, attention to detail, and effective team leadership in complex environments.
Operations Manager
BCD Travel
Bristol, UK
12.2000 - 10.2020
- Led development and rollout of Concur online booking platform, boosting digital adoption and client experience.
- Delivered strategic projects for senior leadership, aligning with business goals and ensuring operational excellence.
- Managed daily travel operations and team of six, driving productivity and service quality.
- Recruited, trained, and mentored staff, fostering high-performance culture.
- Expert in GDS systems (Galileo, Amadeus, Sabre) with 20+ years’ experience.
- Enhanced efficiency through streamlined filing systems for invoices, orders, and contracts.
- Provided premium service to FTSE-listed company executives, maintaining top-tier client satisfaction.
- Produced financial and sales reports, supporting accurate fee collection and data-driven decisions.
- Resolved complex operational issues and implemented quality controls to reduce downtime and boost revenue.
Branch Manager
USIT
Bristol, UK
10.1992 - 12.2000
- Led branch operations across two Bristol locations, managing team of 2 supervisors and 6 travel consultants.
- Recruited and developed high-performing staff, enhancing team capability and service delivery.
- Oversaw performance reviews, training, scheduling, and conflict resolution to optimise productivity.
- Maintained strict confidentiality of client and financial records, ensuring data security and compliance.
- Produced detailed reports on branch activities to support strategic decision-making.
- Represented company at marketing events and university fresher fairs, boosting brand visibility and customer engagement.
Education
BTEC National Diploma Awarded - Business Studies & Tourism
Soundwell Tech College
09.1990 - 06.1992
9 x GCSEs grade C and above -
Mangotsfield Secondary School
Bristol 09.1985 - 06.1990
Skills
- Over 28 years’ experience in fast-paced travel industry with proven ability to quickly learn and adapt
- Strong, determined character with excellent problem-solving skills and ability to perform under pressure
- Highly organised with strategic approach to planning, consistently meeting deadlines and targets
- Motivated and personable with outstanding interpersonal and team-building abilities
- Collaborative team player who thrives in dynamic environments
- Proficient in Microsoft Excel, Word, and various publishing tools
References
- Alistair, Rowe, Vice Principal, BCD Travel, Reference contact details available upon request.
- Julie, Iliffe, Ex UK Travel buyer, Imperial Tobacco, Reference contact details available upon request.
- Dale, Carver, Head of Development, OMGhotels, Reference contact details available upon request.
- Carl, Howland, Divisional Operations Manager, BCD Travel, Reference contact details available upon request.
Hobbies and Interests
Gym/Fitness, Swimming, Badminton, Cycling, Travel, Languages
Timeline
On-Site Manager
Adecco - Amazon
09.2020 - 09.2025
Operations Manager
BCD Travel
12.2000 - 10.2020
Branch Manager
USIT
10.1992 - 12.2000
BTEC National Diploma Awarded - Business Studies & Tourism
Soundwell Tech College
09.1990 - 06.1992
9 x GCSEs grade C and above -
Mangotsfield Secondary School
09.1985 - 06.1990
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