Brian McGrath

I capture Data, preform analysis, validation and cleansing for uploading on to SAP

I identify those who return time for staff in their CHO/HG, and who they return that time for.

I provide assistance with time entry and support any Time Returning Officers (TRO) with additional support in line with best practice from SAP CoE.

As a former OM Administrator, I have the ability to collect & assist in the development of suitable organisation hierarchy structures such as, positions, organisational units, building and maintain relationships.

I work closely with the different work streams such as Staff Records and I collect, analyse and validate records for all staff.

I work from the ‘baselining' of CHO/HG information to develop a set of data against which the Programme will measure its success against)

I gather current business process information and I seek and advise the Programme of relevant current practices / processes that the Programme may impact or information provided to SAP CoE

I assistance and support in the standardisation of business processes as required and inform the business of the SAP CoE best practice policy and guide the business towards the training modules offered by SAP CoE.

I organise and support the programme with all implementation preparation and engagement work including engagement sessions, training, support sessions and testing.

I work to support Programme led change impact assessments within their CHO/HG/Corporate who will be impacted by what functionality/process change, how and when.

I act as the conduit for Programme communications through newsletters, e-mail instructions etc. to their CHO/HG/Corporate, ensuring all impacted individuals receive required information. All information and engagement is tracked to ensure information is communicated out to the business.

I utilise the HSE Change Guide to manage and support change in the implementation of change.

I provide a form of tailor engagement material in conjunction with the Central Programme Team to the needs of their service area, and lead on the delivery of engagement events

Through support, training and upskilling delivered by the Programme, I prepare local staff for ‘super users' training and offer any assistance possible.

I act as the first point of contact for any Programme related challenges in the lead up, during and after Go-Live Management Working in conjunction with NiSRP Work stream Lead & Team.

I develop a project plan to achieve the Programme's objectives in the relevant implementation area. I work with my own work stream leads and ask for assistance and guidance on any matters I am unsure of.

I manage the workload and performance of their team of staff – including the delegation of activities, progress towards objectives/milestones, appropriate and timely escalation of risks/issues etc.

I ensure Programme requirements are understood by themselves and team members seeking clarity as required and offering one to one assistance if required.

I identify risks and issues with regards to project delivery and ensure appropriate action is taken, working closely with the NiSRP Work stream Team. I access the progress and through careful planning and review try to reduce and issues that may occur.

Escalate risk/issues to the Work stream Lead in an appropriate timeframe – outside weekly reporting cycle if necessary. This is done by call email and providing as much information to the work stream lead as possible and who may be impacted.

Report to the NiSRP Work stream Lead on a weekly basis, I inform the programme of the progress, risks/issues using tracking tools provided by the programme and also partake in the weekly NiSRP Stand Up calls with the programme Director.

Ensure efficient administration in their area of responsibility

Ensure deadlines set or agreed by/with the Programme are met to ensure successful readiness of the NiSRP solution.

Maintain a good understanding of internal and external factors that could affect the ability of the Programme to deliver successfully in their designated service area.

Solve problems and make appropriate decisions in a timely manner for Customer Service/ Communications Working in conjunction with the NiSRP Work stream Lead & team.

I co-ordinate engagement processes to ensure that all staff are aware and informed of the new changes and their individual responsibilities.

I develop and maintain positive working relationships with key stakeholders throughout the different locations I work on.

I promote and maintain a customer focused environment by ensuring service users are treated with dignity and respect and follow HSE policy on change management.

Identify opportunities for improvement and implement in line with the scope of the NiSRP Programme. I partake in regular questionnaires, feedback sessions in relation to the programme.

I work closely with both the NiSRP team and health service line managers to ensure a smooth transition through each phase of the Programme's delivery Standards, policies, procedures & legislation.

I contribute to the development of policies and procedures in collaboration with NiSRP team. Support and participate in the inputs/outputs to NiSRP Process Councils as required.

I maintain own knowledge of relevant policies, procedures, guidelines and practices to perform the role effectively.

I have a working knowledge of the Health Information and Quality Authority (HIQA) Standards and other standards as they apply to the role for example.

I managed and ensure provision of a comprehensive Orderly & Security Services on 24 hour/365 days per year basis to ensure the safety and security of all patients, staff and visitors to the site.

I was responsible for developing and ensuring implementation of policies pertinent to the Orderly Security discipline.

I provided a high profile and visible service that creates a safe and secure environment. Ensure all hospital, portering, parking and security specific policies and procedures are in place and adhered to, thus ensuring the provision of a safe, efficient and effective service.

I managed performance and monitor and develop key performance indicators (KPIs) in respect of the Orderly Security Services.

I provided a rapid response to all internal disasters such as fire, flood etc and to implement the aspects of the Hospital Major Emergency Plan relevant to Orderly Security Services.

I monitored and evaluate Orderly Security arrangements on an ongoing basis.

I managed day to day operations of Orderly Security Services including the supervision and management of the Orderly Security Services Team covering Portering, Security, Theatre Orderlies, Internal Messaging, Waste Management and Mortuary Services.

I was responsible for managing the rostering of staff across all the areas required.

I ensured all absences are covered including planned and unplanned leave and sick leave.

I managed attendance in line with HSE Policy.

I had responsibility for managing and planning appropriate level of resources required to run the service and ensure the service is managed within budget.

I ensured service provision is aligned and agreed with relevant Heads of Services.

I reviewed and reconfigured services as required to meet the demands of a busy acute hospital.

I ensured that working practices and professional standards are maintained at all times.

I line managed and worked closely with Band II Controllers to supervise and ensure the well-being of all the Orderly Security Staff. I managed all leave to include the recording and monitoring of same and ensure all records are correct and SAP HR is kept up to date.

I ensured appropriate Staff Returns on SAP.

I encouraged and supported staff through change process.

I developed and contributed to policies and procedures relevant to Orderly Security Services.

I represented management at Joint Union Meetings and ensured all decisions are in line with local and national agreements.

I represented Orderly Security Services at multi-disciplinary meetings/groups as appropriate i.e. Energy Team, Green Team, Environmental, Emergency Planning etc.

I managed and investigated complaints relating to the service.

I ensured the National Incident Management System (NIMS) was fully adhered to and incidents were recorded and investigated as appropriate.

I had responsibility for implementing service plans and business plan objectives within area of responsibility.

I ensured the efficient management and administration of area of responsibility.

I adhered to deadlines are met and that service levels are maintained.

I ensured that archives and records are accurate, maintained confidentially and readily available to the appropriate authority.

I ensured line management was kept informed of issues arising.

I ensured that stakeholders are kept informed and that their views are communicated to management.

I also provided administrative support for meetings and attend as required.

I maximised the use of technology in ensuring that work is completed to a high standard.

Promoted and maintained a customer focused environment by ensuring service users / customers are treated with dignity and respect.

I sought feedback from service users / customers and implement change to incorporate same, in agreement with Line Manager.

I managed the performance of staff, dealing with underperformance in a timely and constructive manner.

I ensured an even distribution of workload amongst the team, taking into account absence due to annual leave etc. I supervise and ensure the wellbeing of staff within own remit.

I created and promoted a positive working environment among staff members, which contributes to maintaining and enhancing effective working relationships.

I promoted cooperation and working in harmony with other teams and disciplines.

I conducted regular staff meetings to keep staff informed and to hear views.

I solved problems and ensured decisions are in line with local and national agreements

I identified and planned for training and development needs for the team and ensure that all essential training elements (e.g. manual handling, Fire and Children First etc) are completed and kept current and accurate training records are maintained.

I pursued and promoted continuous professional development in order to develop management expertise and professional knowledge.

I engaged in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. I ensured accurate attention to detail in own work and work of team. I maintained a good understanding of internal and external factors that can affect service delivery including awareness of local and national issues that impact on own area. I embraced change and adapt local work practices accordingly by finding practical ways to make policies work, ensuring team knows how to action changes. I encouraged and supported staff through change processes. I monitored efficiency of service provided by team, identify and implement changes to the administration of the service where inefficiencies arise. I Identified areas for improvement and develop action plans to ensure these are implemented. Contributed to the development of policies and procedures and ensure consistent adherence to procedures and current standards within area of responsibility. I maintained own knowledge of relevant policies, procedures, guidelines and practices to perform the role effectively and to ensure standards are met by own team. I maintain own knowledge of relevant regulations and legislation e.g. Financial Regulations, Health & Safety Legislation, Employment Legislation, FOI Acts, GDPR. I adequately identified, assessed, managed and monitored risk within their area of responsibility. I had a working knowledge of the Health Information and Quality Authority (HIQA) Standards and other standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards. I supported, promoted and actively participated in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service

Main Roles & Responsibilities:

I captured Data, preform analysis, validation and cleansing for uploading on to SAP

I identifies those who return time for staff in their CHO/HG, and who they return that time for.

I provided assistance with time entry and support any Time Returning Officers (TRO) with additional support in line with best practice from SAP CoE.

As a former OM Administrator, I have the ability to collect & assist in the development of suitable organisation hierarchy structures such as, positions, organisational units, building and maintain relationships.

I worked closely with the different work streams such as Staff Records and I collected, analysed and validated records for all staff.

I worked from the ‘baselining' of CHO/HG information to develop a set of data against which the Programme will measure its success against)

I gathered current business process information and I seek and advise the Programme of relevant current practices / processes that the Programme may impact or information provided to SAP CoE

I assisted and supported in the standardisation of business processes as required and inform the business of the SAP CoE best practice policy and guide the business towards the training modules offered by SAP CoE.

I organised and supported the programme with all implementation preparation and engagement work including engagement sessions, training, support sessions and testing.

I worked to support Programme led change impact assessments within their CHO/HG/Corporate who will be impacted by what functionality/process change, how and when.

I acted as the conduit for Programme communications through newsletters, e-mail instructions etc. to their CHO/HG/Corporate, ensuring all impacted individuals receive required information. All information and engagement is tracked to ensure information is communicated out to the business.

I utilised the HSE Change Guide to manage and support change in the implementation of change.

I provided a form of tailor engagement material in conjunction with the Central Programme Team to the needs of their service area, and lead on the delivery of engagement events

Through support, training and upskilling delivered by the Programme, I prepared local staff for ‘super users' training and offer any assistance possible.

I acted as the first point of contact for any Programme related challenges in the lead up, during and after Go-Live Management Working in conjunction with NiSRP Work stream Lead & Team.

I developed a project plan to achieve the Programme's objectives in the relevant implementation area. I work with my own work stream leads and ask for assistance and guidance on any matters I am unsure of.

I managed the workload and performance of their team of staff – including the delegation of activities, progress towards objectives/milestones, appropriate and timely escalation of risks/issues etc.

I ensured Programme requirements are understood by themselves and team members seeking clarity as required and offering one to one assistance if required.

I identified risks and issues with regards to project delivery and ensure appropriate action is taken, working closely with the NiSRP Work stream Team. I accessed the progress and through careful planning and review try to reduce and issues that may occur.

Escalated risk/issues to the Work stream Lead in an appropriate timeframe – outside weekly reporting cycle if necessary. This is done by call email and providing as much information to the work stream lead as possible and who may be impacted.

Reported to the NiSRP Work stream Lead on a weekly basis, I inform the programme of the progress, risks/issues using tracking tools provided by the programme and also partake in the weekly NiSRP Stand Up calls with the programme Director.

Ensured efficient administration in their area of responsibility

Ensured deadlines set or agreed by/with the Programme are met to ensure successful readiness of the NiSRP solution.

Maintained a good understanding of internal and external factors that could affect the ability of the Programme to deliver successfully in their designated service area.

Solved problems and make appropriate decisions in a timely manner for Customer Service/ Communications Working in conjunction with the NiSRP Work stream Lead & team.

I coordinated engagement processes to ensure that all staff are aware and informed of the new changes and their individual responsibilities.

I developed and maintained a positive working relationships with key stakeholders throughout the different locations I work on.

I promoted and maintained a customer focused environment by ensuring service users are treated with dignity and respect and follow HSE policy on change management.

Identified opportunities for improvement and implemented them in line with the scope of the NiSRP Programme. I partook in regular questionnaires, feedback sessions in relation to the programme.

I worked closely with both the NiSRP team and health service line managers to ensure a smooth transition through each phase of the Programme's delivery Standards, policies, procedures & legislation.

I contributed to the development of policies and procedures in collaboration with NiSRP team. Supported and participated in the inputs/outputs to NiSRP Process Councils as required.

I maintained own knowledge of relevant policies, procedures, guidelines and practices to perform the role effectively.

I have a working knowledge of the Health Information and Quality Authority (HIQA) Standards and other standards as they apply to the role for example.

Main Roles & Responsibilities:

I engaged with Managers to co-ordinate and process requests for OM transactions.

I actioned information provided to me by the Finance Department in maintaining correct funding of Positions and Org Units.

I had responsibility for creation of Organizational Units, Positions and OM object relationships.

I carried out routine maintenance on Org Units and Positions and make changes when required.

I had responsibility for creation and maintenance of OM reporting relationships such as Manager to Org Unit, Manager to Position, Time Returning Officers (TROs) to Org Unit.

I provided management with data reports as requested.

I liaised with HSE National Personnel Records (NPR) advising of changes to position and Org Units on the OM structure.

I liaised with HSE and local Workforce Planning and Recruitment as required.

I provide information to HSE HPSA to co-ordinate changes requiring technical configuration when required. Log issues arising via National Weblog and follow up regarding status of requests.

I made requests to HPSA Business Intelligence Unit to create reports to assist me with our local and national business functions.

I processed monthly reports from Line Managers to verify existing OM structure is up to date.

I assumed the role of TRO when there is a requirement due to reduction of staff within the SAP Hub to ensure time return deadlines are met.

I was responsible for the efficient day-to-day administration of SAP Hub.

I ensured deadlines are met and that service levels are maintained to the highest possible standards.

I ensured that there is an even distribution of workload among my team, taking into account absence due to annual leave etc.

I discussed all policies and procedures with my team and ensure that they are well documented and understood and adhered.

I encouraged all the staff under my remit to ensure all information is collected, processed and actioned in a timely manner and I ensure my own work and attention to detail is of the highest quality. .

I ensured that the staff in my department are aware that archives and records are accurate, maintained confidentially and readily available to the appropriate authority.

I informed my line manager of issues that arise and require input.

I ensured that the service is kept informed and that their views are communicated to the management team.

Supervision of Staff

I was responsible for the supervision and the well-being of Time Returning Officers (TROs) under my remit.

I tried as far possible to create and maintain a positive working environment among team, which contributes to maintaining and enhancing effective working relationships.

I was responsible for all actions to deal with under performance in a timely and constructive manner and when necessary sought guidance and advice from my line manager.

I identified any training need that any of my team required and promote the use of systems such as HSELanD

I promoted co-operation and harmony with other teams, disciplines and all key stakeholders.

Customer Service

I tried to promote and maintain a customer focused environment by ensuring service-users are treated with dignity and respect at all times.

I dealt with any customer service issues that may arise.

I encouraged feedback from service users/customers and implement change to incorporate same, in agreement with line manager.

Service delivery and improvement

I had responsibility for planning and implementing reconfiguration of administrative structures to ensure the most cost effective method of deploying resources.

I encouraged change and to adapt local work practices accordingly, ensuring team knows how to action changes and to support them when difficulties arise.

I had the ability to support management in a change management process, I have done this throughout the changeover process and continue to support them post go live.

Encouraged and support staff through change processes. I held support session for staff for the NiSRP Self-Service.

I monitored the efficiency of service provided by team, identify and implement changes to the administration of the service where inefficiencies arise.

Standards, policies, procedures & legislation

I have a good knowledge and understanding of relevant HSE policies, procedures, guidelines and practices to perform the role effectively and to ensure current work standards are met by own team.

I try to maintain my own knowledge of relevant regulations and legislation e.g. Financial Regulations, Health & Safety Legislation, Employment Legislation, FOI Acts etc.

I am pursuing my own continuous professional development in order to develop management expertise and professional knowledge.

I have a good understanding of the Health Information and Quality Authority (HIQA) Standards and other standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards.

Main Roles & Responsibilities:

I had responsibility for monies collected at the security office. Record keeping of all monies coming through the office and furnishing a breakdown of these monies to the accounts department.

I liaised with account and plan for the routine jackpotting of the pay stations.

I liaised with the Day/Night controllers and give a report of issues to department manager

I co-ordinated processing of badges on and off site for the community and informing the Finance Manager of any billing required.

I maintained all records to an auditable standard, ensuring that record books are in supply and staff know the importance of maintaining these records.

I had responsibility for the blood tracking facility and training of the base controllers within the department.

I was responsible for upskilling all base and locum controllers on how to create, programme and active access cards.

I ensured that the controllers know the different access types and what staff are assigned the different access levels.

I worked on the CCTV system to remove and store all footage currently saved to the computer system and I worked with the base controllers to ensure they know how to Playback, Record, Save and troubleshoot any issues with the CCTV. I have requested from the company responsible for the CCTV system a pathway for downloading footage which I will adopt to our service needs in line with GDPR.

I worked with the Orderly/Security staff at present ensuring they are all set up on the HSE email system and they have all created their HSELanD accounts.

I worked with the base controllers to ensure that the following records are maintained and that these records available for auditing: All Fire alarm (ensuring that the cause is clearly identified, Occurrence/incident Books (ensuring incident forms are completed when necessary) Security Patrol (internal & external), Key issue and Man down issue sheets, making sure they are signed out correctly to allow security trace any missing items. Storing of daily log sheets for auditing and follow up queries. The completion of the car park accident book, ensuring all the information is collected and that the Gardaí and Hospital Management are informed. Documenting of all Cardiac Arrests/Emergency Team Call tests and attendance by security.

I carried bleep #298 and I attend all Cardiac, Paediatric, Obs/Gynae, Man Down & Baby tagging alarms to support the orderly security staff and to co-ordinate work where necessary.

I had responsibility for reporting of faults to technical services department and maintaining records in our log book.

I monitored stock levels for the control office and order, stationary, car park tickets, badges, ribbons, body bags, wipes and record books.

I met with the Night controller each morning and take the report, redeploy staff due to short notice sick leave or other types of leave, and ensure staff are on time for their duty. Any member of the staff who has an issue with time keeping I would speak to them with the base controller and remind them of the time and attendance policy. Prolonged issue with timekeeping would be escalated to the lead manager.

I reported all absences and staffing issues to the department manager

I assisted the lead manager with administrative, the formation of daily, weekly monthly rosters. The creation of rosters on the SRS system and other duties that require attention.

I also deputise for the lead manager when on leave and am very familiar with all aspects of the manager's role.

Reason for leaving role; Promoted to Grade V OM Admin SAP TRO Supervisor