Brian Mc Auley
Sligo
Summary
Highly skilled and versatile professional with experience in customer service, account management, warehouse operations, procurement, and technical support. Proven ability to build strong client relationships, resolve technical issues, and manage stock efficiently. Adept at troubleshooting app-related and product issues, ensuring seamless customer experiences. Experienced in inventory control, supplier coordination, and logistics, with a strong focus on process optimisation and compliance with health and safety regulations. Holds a C-Balance forklift licence, reach forklift experience, Safe Pass certification, and a full, clean Category B driving licence. Excellent communication, organisational, and problem-solving skills, committed to delivering outstanding service and operational efficiency.
Overview
11
11
years of professional experience
Work history
Procurement/Warehouse Manager
Solar Generation
01.2022 - 04.2025
- Oversaw procurement of solar equipment and materials, ensuring cost-effective purchasing and timely stock availability.
- Managed warehouse operations, optimising inventory levels and streamlining logistics for efficient distribution.
- Provided first-line technical support for customers using the company’s solar app, troubleshooting login issues, performance tracking, and system errors.
- Assisted customers with queries related to their solar panels, diagnosing faults and coordinating with engineers for maintenance and repairs.
- Developed support materials and FAQs to improve customer understanding of the app and solar panel functionality.
- Handled customer enquiries regarding solar system performance, billing, and maintenance schedules.
- Liaised with suppliers and contractors to ensure seamless service delivery and high customer satisfaction.
- Implemented inventory control measures to reduce waste and enhance operational efficiency.
- Ensured compliance with industry regulations and safety standards in procurement and warehouse operations.
Support/Account Manager
VoucherMe
01.2020 - 01.2022
- Provided exceptional customer support, resolving enquiries efficiently and ensuring high satisfaction rates.
- Managed a portfolio of accounts, maintaining strong client relationships and driving retention.
- Troubleshot technical and account-related issues, collaborating with internal teams for quick resolutions.
- Proactively identified customer pain points and implemented solutions to enhance service delivery.
- Guided new clients through onboarding, ensuring seamless adoption of VoucherMe’s platform.
- Conducted training sessions and created support materials to improve user experience.
- Worked cross-functionally with product, sales, and development teams to enhance customer experience.
- Suggested and implemented workflow improvements to optimise support efficiency.
- Analysed customer feedback and support metrics to identify trends and improve service strategies.
- Used CRM tools to track account activity, customer satisfaction, and renewal rates.
Sales Assistant/Warehouse Operations
Tubs & Tiles
01.2016 - 01.2020
- Assisted customers in selecting bathroom and tile products, providing expert advice on design, materials, and installation.
- Processed sales transactions, managed orders, and ensured excellent customer service to drive repeat business.
- Handled customer enquiries, resolving issues related to product availability, pricing, and delivery.
- Managed stock levels, receiving and organising deliveries to maintain efficient warehouse operations.
- Ensured accurate order picking and packing, reducing errors and improving delivery efficiency.
- Maintained a clean and organised warehouse to comply with health and safety regulations.
- Advised customers on product specifications, installation requirements, and maintenance best practices.
- Assisted in troubleshooting product issues and liaised with suppliers to arrange replacements or returns.
Sales Assistant/Warehouse Operations
Hotab & Smp
01.2014 - 01.2016
- Advised customers on product features, availability, and suitability to ensure they found the best solutions for their needs.
- Processed sales transactions accurately and efficiently while handling customer queries regarding pricing and stock levels.
- Assisted in resolving product or delivery-related concerns, ensuring a smooth customer experience.
- Received, organised, and stored incoming stock, maintaining accurate inventory records.
- Picked and packed orders with attention to detail to ensure prompt and correct deliveries.
- Maintained a well-organised warehouse environment, following health and safety regulations.
- Provided product knowledge to customers, explaining usage, maintenance, and troubleshooting common issues.
- Coordinated with suppliers and logistics teams to manage stock levels and process returns when necessary.
Education
Junior Certificate -
Ballinode College
Leaving Certificate - undefined
Ballinode College
Fetac Level 6 - Managing People
Fetac
Skills
- Customer Service & Sales – Experienced in assisting customers, handling enquiries, and providing product recommendations
- Technical Support – Skilled in troubleshooting product and app-related issues, guiding customers through solutions
- Warehouse Operations – Proficient in stock management, order picking/packing, and maintaining a safe warehouse environment
- Stock Management & Inventory Control – Experienced in monitoring stock levels, coordinating replenishments, and ensuring accurate record-keeping
- Procurement & Supplier Coordination – Knowledge of stock purchasing, cost-effective procurement, and liaising with suppliers
- Forklift & Manual Handling – C-Balance forklift licence, reach forklift experience, and certified in manual handling
- Health & Safety Compliance – Safe Pass certified, ensuring adherence to workplace safety regulations
- Communication & Organisational Skills – Strong written and verbal communication, with excellent phone and customer service abilities
- Driving Licence – Full, clean Category B driver’s licence
Custom
- Mr David Loftus, CEO, VoucherMe, 085 130 1380
- Mr John Brennan, CEO, Nuarc Solar, 086 857 1191
Affiliations
- Geocaching
- Engaging in outdoor activities
References
References available upon request.
Timeline
Procurement/Warehouse Manager
Solar Generation
01.2022 - 04.2025
Support/Account Manager
VoucherMe
01.2020 - 01.2022
Sales Assistant/Warehouse Operations
Tubs & Tiles
01.2016 - 01.2020
Sales Assistant/Warehouse Operations
Hotab & Smp
01.2014 - 01.2016
Leaving Certificate - undefined
Ballinode College
Fetac Level 6 - Managing People
Fetac
Junior Certificate -
Ballinode College
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