Professional Business Executive with a passion for helping
businesses achieve operational excellence and increased
profitability.
*Negotiated and secured partnerships with various vendors,
resulting in cost savings of 15%.
* Strategically planned and executed a comprehensive customer
outreach campaign, resulting in an increase in customer
engagement.
* Established and maintained relationships with key stakeholders
to ensure customer satisfaction and loyalty.
* Played a key role in developing and managing the company’s
business development strategy, resulting in a 25% increase in
sales.
* Utilized customer segmentation and targeted campaigns to
expand customer base and increase loyalty.
Responsible for the execution of lead generating marketing
promotions to effectively engage targeted UK/Ireland Enterprise &
finance Corporate accounts.
Accomplishments
* Prospected databases and demand generation/marketing
automation technology to achieve objectives.
* Directed qualified leads to sales team and set-up introductory
meetings. This involved interacting with C-Level / IT decision
makers via telephone and email.
* Built regular cadence with Account Reps and Marketing teams to
identify prime up-sell and cross-sell opportunities within current
customer base.
* Managed lead and prospect activities in Salesforce to ensure
effective lead management through reports and performed
analyzes from outreach tracking software (Sales Loft) including
email, website inquiries, social media and direct messaging.
Worked in Sales Department to source and nurture appropriate
B2B leads from the internet and targeted campaigns to supply to
the Business Sales Team.
Accomplishments
* Used Social Media platforms, e.g. LinkedIn Sales Navigator,
Salesforce and Similar-web, to build prospect lists of potential
new customers who have just come online or existing business for
growth in order to grow the portfolio or increase revenue.
* Initiated contact with prospects and conducted follow-up calls to
gather information, identify decision-makers and qualify leads.
* Scheduled sales appointments for Sales executives to discuss
products and services and to close qualified leads.
* Excellent handling of customer service on calls, providing
company information at the highest level about services and
products.
*Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Managed a portfolio of 150 Merchants making sure that the
accounts and workflow was running effectively. Offered technical
assistance for queries on incoming and outgoing payments and
products.
Accomplishments
* Served as the primary contact (relationship owner) of a portfolio
of 150 Merchant's processing between $600K and $10m in total
payment volume annually.
* Delivered a high level of service to clients to both maintain and
extend the relationships for future business opportunities.
* Identifed and qualified customer needs, developed sales
strategies and negotiated and closed profitable projects with a
85% success rate.
* Sold online payment solutions and other various online products
to merchants within assigned territory using consultative selling
techniques.