Brian Hicks
Portarlington
Summary
Motivated professional demonstrating strengths in client relationship management , operational support, systems management & financial management. Adapts to changing demands through effective problem-solving and workflow design. Committed to fostering collaboration and delivering exceptional customer service in all interactions.
Overview
10
10
years of professional experience
Work History
OpX & NCC/Scheduling manager
G4S Secure Solutions Ireland
Dublin, Ireland
01.2025 - Current
Enhanced operational performance through strategic management of contact centre operations
Managed systems support and compliance on a national scale while leading operations contact center and scheduling teams to optimise operational efficiency and margin performance within secure solutions Ireland Business.
- Coordinated fast, accurate clerical work for forms, files and general data entry.
- Managed telephone and switchboard operations for timely call handling.
- Established clear procedures for team work, document tracking and data reporting.
Key Account Manager & Operations Support Manager
G4S Secure Solutions
Dublin , ireland
01.2019 - 12.2024
Key Account Manager:
Oversaw portfolio of clients in cleaning, security, and mobile patrol sectors, ensuring satisfaction and retention.
Operations Support:
Administered systems, implemented upgrades, resolved issues, and analysed data for reporting insights.
NCC Manager & Operations Coordinator
G4S Secure Solutions
DUBLIN, ireland
01.2016 - 12.2018
Education
Bachelor of business - Accountancy & Finance - Business - Accountancy & Finance
Technological University Dublin
Dublin01-2025
Skills
- Scheduling systems
- Workflow design
- Operational efficiency
- Data analysis
- Client relationship management
- Technical troubleshooting
- System administration
- Training and support
- Problem solving
- Margin performance
- Computer literacy
- Communication skills
- Customer Service
- Creative thinking
- Positive attitude
Accomplishments
Contributed to significant improvements in operational efficiency and data accuracy through involvement in major system transformation projects. Developed a reputation for strong cross-department collaboration, particularly with Finance, providing valuable analytical support and insights. Demonstrated a proactive approach to problem-solving and a consistent ability to deliver measurable results, skills essential for a successful career in financial management.
Timeline
OpX & NCC/Scheduling manager
G4S Secure Solutions Ireland
01.2025 - Current
Key Account Manager & Operations Support Manager
G4S Secure Solutions
01.2019 - 12.2024
NCC Manager & Operations Coordinator
G4S Secure Solutions
01.2016 - 12.2018
Bachelor of business - Accountancy & Finance - Business - Accountancy & Finance
Technological University Dublin