Brian Buckley
Adare,Limerick
Summary
Results-driven professional with a strong aptitude for communication, leadership, and problem-solving. Demonstrates exceptional mentoring/training skills and commitment to process improvements. Fosters teamwork and collaboration while maintaining flexibility in dynamic environments. Career goals includes leveraging these competencies to drive organisational success and continuous personal improvement.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work history
CLCA (Closed loop, Corrective action) Analyst
Dell Technologies
Limerick
2022.09 - 2024.10
- Required critical thinking to analyse problems, evaluate solutions, select best decisions through collaboration with various teams, guaranteeing smooth, efficient workflows.
- Completed additional tasks and projects, demonstrating initiative and commitment.
- Fostered a positive working environment with clear communication.
- Organised files to increase easy access.
Command Center Associate
Dell Technologies
2013.01 - 2022.08
- Responsible for providing end to end delivery of customer service warranty repair events, requiring coordinating and multi tasking via phone/email/chat, with both internal and external partners.
- Making effective decisions in real time with limited information.
- Used research and analytical skills for maintaining, tracking and producing regular and ad hoc reports for leadership teams and partners.
- Created and managed process / cost saving improvement projects independently, brought recommendations to leadership teams.
Command Center EDB Associate
Dell Technologies
2009.01 - 2013.12
- EDB (European Distributor Business), part finance based role, involving weekly creation and distribution of financial spare part sales reports to over 200 of Dell's business partners throughout EMEA.
- Managed general queries and escalations from both internal and external customers and management teams.
- Filed documents, improved data management.
- Updated client databases to ensure current information.
- Maintained confidentiality with sensitive company information.
- Prioritised competing tasks, coordinated high-volume workloads to meet business needs.
Training and Development Specialist
Dell Technologies
2004.01 - 2009.12
- Responsible for induction, onboarding, manual handling, assembly training of multi national employees in a fast paced production line environment.
- Delivered high standards of training and guidance.
- Assessed and monitored employees throughout the duration of this role.
- Received team and individual awards for helping to induct and train over 1,300 new employees over a 3 month time period.
- Collaborated with Subject Matter Experts (SME)s to refine, update training resources, along with Quality and NPI (New Product Introduction) departments to ensure that the required levels of service and quality compliance was achieved and maintained daily.
- Planned training schedules, prepared materials, booked necessary rooms and facilities.
- Incorporated diverse teaching methods to cater to different learning styles.
Education
Diploma of Higher Education - Business Innovation and Digital Transformation
Technological University Dublin
2019.01 - 2021.01
Certificate of Higher Education - Supply Chain Management
University of Limerick
2017.01 - 2017.12
Certificate of Higher Education - European Computer Driving License (ECDL)
HSI Business School
Limerick 2004.01 - 2005.12
Leaving Certificate - Leaving Certificate
St. Goban's College, Bantry
Cork 1994.01 - 1994.12
Skills
- Teamwork and collaboration
- Flexible
- Results-Driven attitude
- Problem-solving
- Mentoring / Training aptitude
- Leadership
- Communication
- Creative innovation
Affiliations
- Hiking
- Golf
- Travel
- Music
- Volunteer work
Timeline
CLCA (Closed loop, Corrective action) Analyst
Dell Technologies
2022.09 - 2024.10
Diploma of Higher Education - Business Innovation and Digital Transformation
Technological University Dublin
2019.01 - 2021.01
Certificate of Higher Education - Supply Chain Management
University of Limerick
2017.01 - 2017.12
Command Center Associate
Dell Technologies
2013.01 - 2022.08
Command Center EDB Associate
Dell Technologies
2009.01 - 2013.12
Training and Development Specialist
Dell Technologies
2004.01 - 2009.12
Certificate of Higher Education - European Computer Driving License (ECDL)
HSI Business School
2004.01 - 2005.12
Leaving Certificate - Leaving Certificate
St. Goban's College, Bantry
1994.01 - 1994.12