Summary
Overview
Work history
Education
Skills
Languages
Timeline
ProjectManager

Brendan Chapman

IX-XAGHRA,GOZO

Summary

Dear Sir/Madam,

I am an experienced and skilled telecommunication technician with over 20 years of experience. I am proficient and competent in all aspects of network cabling installation and maintenance, and I am familiar with the installation of PABX systems and associated ancillary hardware. I am responsive to customer queries and aim to resolve issues at customer premises to facilitate service-level commitments. I am a PMP-certified project manager (Number 327395). I have a solid reputation as an experienced, hardworking, innovative, and results-driven individual with strong interpersonal communication skills. The opportunity to work in this role is appealing to me, and I hope you will provide the opportunity to discuss your needs and my qualifications further. My contact details are as follows, by mobile at +353851740708, or by e-mail at brendanchapman56@gmail.com.

Overview

25
25
years of professional experience
4
4
years of post-secondary education

Work history

Project Manager

Eircom Wholesale Networks
Dublin City Area, and regions
01.2010 - 12.2023
  • Delivered on projects' key objectives with agreed budgets, timelines and standards.
  • Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
  • Used project management tools and techniques for positive, successful outcomes.
  • Built and nurtured professional relationships with wide range of stakeholders.

PABX Installation technician

Eircom business systems
Dublin City Area, and regions
01.2006 - 01.2010
  • Maintained optimal workflow, recording all tasks performed in installation logs.
  • Trained 35 contractors in troubleshooting techniques, increasing accuracy score from 50% to 90%.
  • Provided outstanding customer service through active listening and technical skillset maintaining customer satisfaction rate of 70-80 % average.
  • · Provided enhanced customer service through active listening and technical skillset obtaining customer satisfaction referrals

Network Installation Technician

Eircom Networks
Dublin City Area, and regions
01.1999 - 12.2005
  • Facilitated positive installation outcomes by evaluating site conditions and locating optimal access for installations.
  • Employed analytical abilities to determine the most effective layout of access network distribution systems.
  • Created a safe working environment, compliant with health and safety procedures to minimize potential hazards.
  • Administer all network services and perform tests on various equipment and circuits as per client’s requirements
  • Extensive experience in liaising with, and resolving customer issues to customer preferences.
  • Skilled in PSTN/ISDN/SDH and NGA broadband technologies.
  • Experienced in plan and design of plant consolidation activities to improve network performance parameters
  • Site infrastructure deployment including street cabinets, MDF/ODF, aerial and underground access distribution, and structured cabling frames/termination racks.


Education

PMP - Telecommunications

Project Management Institute
Pennsylvania USA
01.2002 - 12.2002

City and Guilds of London - Telecommunications

Dublin Institute of Technology
Dublin
09.1999 - 05.2002

Skills

  • Customer rapport
  • In-depth knowledge of the telecommunications business
  • Proven ability to understand technical manuals, schematic diagrams,
  • Experienced in service provisioning and assurance field activities, installing and configuring telephone systems for communication infrastructure and related documentation
  • Post-provision integrity tests on voice and data network installations using appropriate test equipment
  • Perform troubleshooting on network elements, and repair and replace fault-prone cables and equipment
  • Experienced in the project management and implementation of premises cabling, termination wiring, and optic-fibre equipment
  • Cognizant of customer service needs, identifying issues, and resolving problems in telecommunication-related equipment, including voice and data
  • Contribute to optimal customer service and support during field visits

Languages

English
Native

Timeline

Project Manager

Eircom Wholesale Networks
01.2010 - 12.2023

PABX Installation technician

Eircom business systems
01.2006 - 01.2010

PMP - Telecommunications

Project Management Institute
01.2002 - 12.2002

City and Guilds of London - Telecommunications

Dublin Institute of Technology
09.1999 - 05.2002

Network Installation Technician

Eircom Networks
01.1999 - 12.2005

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Brendan Chapman