Brenda Cunningham
Cappamore,Ireland
Summary
Results-driven professional with extensive experience in sales, customer service, and account management within the banking and financial services sector. Demonstrates strong leadership capability and a proactive approach to problem-solving, consistently delivering improved customer outcomes and revenue growth. Possesses in-depth knowledge of sales strategies, pensions, and risk management, complemented by excellent communication skills and sound commercial judgment.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
Work history
CES Official, ATM Official and Customer Service Assistant, Home And Car Insurance Official
AIB
Limerick
04.2024 - Current
- Provide floor walking assistance, resolving online banking customer service queries promptly.
- Managing new account opening referrals
- Drive customer outcomes by coordinating Mortgage, Life Cover and Home Insurance Referrals
Driver Theory Test Administrator
Prometric Ireland
LIMERICK
04.2021 - 03.2024
Prepare theory test centre for daily testing through routine checks and layouts.
Supervise daily theory test sessions from start to finish.
Provide candidates with test results after marking and quality checks.
Bank Assistant & Customer Service Representative
Bank of Ireland
Limerick
03.2000 - 11.2020
- Delivered comprehensive customer service for both personal and business banking clients.
- Managed mortgage appointments and guided customers through the application process from initiation to approval.
- Advised clients on lending products, ensuring clarity on application requirements and next steps.
- Handled new account openings and referrals in line with regulatory and compliance standards.
- Built strong customer relationships through consistent, high-quality service delivery.
Education
Yearly Certificate - Financial Continuing Professional
Institute Of Bankers
Limerick Professional Certificate - Financial Advice (APA)
Institute of Bankers
Limerick Certificate - Travel & Tourism
Institute of Technology Tralee
01.1993 - 01.1995
Skills
- Personnel Management
- Financial Consultancy
- Business Development
- Customer Relationship Management
- Account Management
- KPI Management
- Business Continuity
- Target Achievement
- Customer Service
PROFESSIONAL REFERENCES
- Elaine, Nason, Regional Manager, 086.204.6593, Bank of Ireland, Limerick
HOBBIES/INTERESTS
Active and energetic individual with a keen interest in working out at the gym and also running 5 & 10k races. Enjoys reading and cooking and getting involved in local quizzes.
Timeline
CES Official, ATM Official and Customer Service Assistant, Home And Car Insurance Official
AIB
04.2024 - Current
Driver Theory Test Administrator
Prometric Ireland
04.2021 - 03.2024
Bank Assistant & Customer Service Representative
Bank of Ireland
03.2000 - 11.2020
Certificate - Travel & Tourism
Institute of Technology Tralee
01.1993 - 01.1995
Yearly Certificate - Financial Continuing Professional
Institute Of Bankers
Professional Certificate - Financial Advice (APA)
Institute of Bankers