Brenda Anderson
Nanaimo
Summary
Proven professional with a track record of enhancing productivity and customer satisfaction at DBL Disposal Services and Great Canadian Casino. Skilled in accurate recordkeeping and exceptional customer service, I've fostered strong client relationships and improved operational efficiency. Expert in safety requirements and adept at fostering teamwork, my approach has consistently driven positive outcomes.
Overview
26
26
years of professional experience
Work History
Scale Clerk
DBL Disposal Services
03.2021 - Current
- Assisted management in identifying areas for process improvement, contributing to increased productivity levels.
- Expedited dispute resolutions involving weight discrepancies or miscommunication among team members.
- Maintained detailed records of all transactions, supporting accurate billing and inventory management.
- Monitored inventory levels closely, providing timely updates to purchasing staff when replenishment was needed.
- Provided excellent customer service, assisting clients with weight-related inquiries and concerns.
- Promoted an organized workspace through meticulous upkeep of scale equipment, work area, and related documentation.
- Developed strong relationships with clients through consistent professionalism and prompt resolution of any issues that arose during transactions.
- Greeted customers and provided excellent service to internal and external clients.
- Checked loads to identify contents and unauthorized or highly regulated materials.
Dealer Supervisor
Great Canadian Casino
09.1998 - 03.2020
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Mentored junior dealers by sharing industry insights and best practices honed through years of experience.
- Monitored game activity and enforced gaming rules, maintaining a fair and secure environment for all players.
- Managed dealer schedules, ensuring adequate staffing levels during peak hours and events.
- Developed strong relationships with guests, fostering loyalty and repeat business.
Education
Southern Alberta Institute of Technology
Calgary, AB09-1990
Skills
- Safety requirements
- Outbound scale operations
- Accuracy and precision
- Shipping documentation
- Hazardous waste screening
- Customer service
- Time management
- Data entry
- Accurate recordkeeping
- Teamwork and collaboration
- Money handling
- Computer proficiency
Timeline
Scale Clerk
DBL Disposal Services
03.2021 - Current
Dealer Supervisor
Great Canadian Casino
09.1998 - 03.2020
Southern Alberta Institute of Technology
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