Brayan Josue Hernandez Gonzalez
12 Spring View WheatonHall Drogheda, Co. Louth,
Summary
Detail-oriented compliance analyst familiar with conducting research and compliance investigations. Productive, responsible and insightful professional with an organized approach. Ready to leverage several years of experience to take on new position at successful organization.
Proven ability to handle critical situations, coordinate with multidisciplinary teams, and deliver patient-centered care.
Overview
6
6
years of professional experience
Work History
Junior Compliance Analyst
RIA Money Transfer Inc.
2022.09 - 2024.06
- Creates reports on unusual activities related to Ria Transactions processed in United States.
- Handles assignments that include fraud investigations and preparing Suspicious Activity Report (SAR), from scam reports to FINCEN submissions.
- Taking calls of agents (tellers) reporting illegal activities occurring in some Ria stores to create records for post-investigation with compliance team.
- Monitors customers' transactions to verify approval according to company policies.
- Sends daily reports to the Management team.
- Conducts an interview with customers regarding a transaction flagged for unusual activity.
- Collaborates with compliance and legal teams to ensure adherence to anti- money laundering (AML) regulations and policies.
Customer Care Representative
RIA Money Transfer Inc.
Bulevar Vijosa Calle L-3 #18 Edif Ria, Zona Industrial Merliot, Santa Tecla, La Libertad
2021.12 - 2022.08
- Handles inbound and outbound calls regarding customers' issues with transactions made at our partner agencies throughout North America.
- Assists customers, both English and Spanish, with inquiries about order status, modification, and cancellation.
- In charge of back-office assignments related to partner agency requests for fund cancellation, modification, and recalls.
- Helps New Light Team, who is supporting the Compliance Team, by making outbound calls to customers, informing them of the necessary documents needed to complete their orders.
- Ensures that I met the company's KPIs to consistently provide the highest quality service to our customers.
- Resolves tickets and sends emails for Global Transactions involving Walmart to Walmart and Walmart to the World, Remitly, Xoom, and HSBC orders.
Nurse Assistance
Hospital Nacional "Nuestra Señora de Fátima" de Cojutepeque. (HNNSFC)
2019.01 - 2021.11
- Worked on post-pregnancy care, monitoring of vital signs, diet to be followed, administration of medication as prescribed, and care of the newborn.
- Collaborated with physicians, therapists, and other healthcare professionals to develop and implement individualized patient care plans.
- Ensured compliance with hospital policies, procedures, and standards of care, maintaining a safe and therapeutic environment.
- Administered medications, monitored vital signs, and performed diagnostic tests to patients in the medium-risk area.
- Collaborated with a multidisciplinary team to provide holistic care, addressing both medical and emotional needs of patients and families.
Healthcare
Instituto Salvadoreño Para el Desarrollo Integral de la Niñez y la Adolescencia (ISNA)
2018.02 - 2018.12
- Follow medical prescriptions as given by the doctor including medications and food diets to be followed.
- Provided direct patient care to children in a pediatric ward, including newborns, infants, and adolescents.
- Participated in community outreach programs to promote children's health and well-being.
- Developed and delivered educational materials and workshops on child health topics for parents and caregivers.
- Worked closely with local schools to implement health programs and monitor child health metrics.
Education
Business Administration
Universidad Tecnologica de El Salvador
2024
High School Diploma: Specialist in Healthcare.
Instituto Nacional De San Martin, San Salvador
2013
Skills
- Knowledgeable in providing age-appropriate care for pediatric patients.
- Strong ability to provide empathetic and compassionate care to patients.
- Experienced in managing the unique healthcare needs of elderly patients.
- Accurate in coordinating patient care and managing treatment plans.
- Effective in verbal and written communication skills both English and Spanish.
- Knowledge in using Zendesk, Webex and Calabrio One.
- Efficient in Email and Chat Support
- Advanced Knowledge of Cybersecurity Practices
- Regulatory Compliance and Legal Knowledge
- Calm under pressure
Timeline
Junior Compliance Analyst
RIA Money Transfer Inc.
2022.09 - 2024.06
Customer Care Representative
RIA Money Transfer Inc.
2021.12 - 2022.08
Nurse Assistance
Hospital Nacional "Nuestra Señora de Fátima" de Cojutepeque. (HNNSFC)
2019.01 - 2021.11
Healthcare
Instituto Salvadoreño Para el Desarrollo Integral de la Niñez y la Adolescencia (ISNA)
2018.02 - 2018.12
Business Administration
Universidad Tecnologica de El Salvador
High School Diploma: Specialist in Healthcare.
Instituto Nacional De San Martin, San Salvador
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