Branka Vladic Stankovic
Killarney
Summary
Responsible Food and Beverage Manager adhering to food, health and safety standards. Expert organizer plans customer orders, collects necessary ingredients and promptly prepares food and beverages. Friendly manager establishes strong relationships with employees and vendors. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
F&B Supervisor
Killarney Park Hotel
Killarney, Kerry
11.2019 - Current
- Supervised and monitored all F&B staff to ensure efficient service delivery.
- Ensured that all food safety, sanitation and hygiene standards were met in accordance with company policies.
- Conducted regular performance reviews of F&B staff to identify areas of improvement.
- Developed training plans for new employees and assisted in their onboarding process.
- Managed customer complaints or concerns in a timely and professional manner.
- Analyzed customer feedback to develop strategies for improving customer satisfaction ratings.
- Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised 20 team members and fulfilled dining needs and desires of patrons.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Dispatch Supervisor
W trucking Group
Krusevac, Serbia
06.2018 - 05.2019
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Scheduled, assigned, and monitored the work of dispatchers.
- Resolved customer complaints in a timely and professional manner.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Analyzed data to identify trends in call patterns or service issues.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Managed daily delivery and work schedules to maximize coverage.
Fine Art Consultant
Sheldon Gallery
Newport, Rhode Island
05.2017 - 11.2017
- Provided professional advice on the selection, purchase and sale of artwork for clients.
- Conducted research on historical and contemporary art trends in order to advise clients appropriately.
- Maintained relationships with galleries, dealers and auction houses to source high-quality artwork for clients.
- Advised clients on framing options, mounting techniques and display solutions for their artwork.
- Compiled detailed reports on the condition of artwork prior to purchase or sale.
Education
Bachelor of Arts - Bachelor Applied in Graphic Engineering And Design
Higher Education Technical School of Prof. Studies
Novi Sad, Serbia06-2017
High School Diploma -
School of Art And Design in Osijek
Osijek06-2013
Skills
- Operations Oversight
- Worker Training
- Customer Service
- Excellent Communication
- Team Collaboration
- Effective Communication
Languages
Serbian
First Language
English
Advanced (C1)
C1
Timeline
F&B Supervisor
Killarney Park Hotel
11.2019 - Current
Dispatch Supervisor
W trucking Group
06.2018 - 05.2019
Fine Art Consultant
Sheldon Gallery
05.2017 - 11.2017
Bachelor of Arts - Bachelor Applied in Graphic Engineering And Design
Higher Education Technical School of Prof. Studies
High School Diploma -
School of Art And Design in Osijek
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