Branka Hudin
Tourist office manager
Dublin,Dublin 7
Summary
Over 20 years of diverse experience in business sectors including travel, rental agencies, maritime charters, retail sales, and guest hospitality. Proven ability to enhance team performance through effective communication and collaboration. Committed to contributing valuable insights and skills to drive business success. Seeking stable full-time employment to leverage expertise in a dynamic team environment.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Chef assistant
Hotel Plaza (4*)
Omis, Croatia
04.2023 - 07.2025
- 2+ years experience in 4* hotel 250pax capacity buffet restaurant, hotel a la carte restaurant
- Prepared and sorted ingredients for daily specials and menu items.
- Sustained kitchen hygiene standards to support food production and enhance safety for all personnel.
- Assisted in training new staff on safety protocols and food preparation techniques.
- Managed stock levels and monitored storage conditions to prevent spoilage.
- Preparing cold/warm appetizer platters, fruit and dessert arrangements for hotel restaurant buffet
Food and drinks runner
Hecherhaus Alpine Lodge
Schwaz - Pill, Silber Region, Austria
02.2023 - 04.2023
- Facilitated prompt delivery of food and beverages to 150 guests daily in ski resort
- Sustained cleanliness and organisation of dining and service areas.
- Streamlined event setups via precise placement of decorations reflecting thematic evenings.
- Optimised service speed through mastery of table numbers and seating arrangements within restaurant.
- Ensured guest satisfaction, always serving meals with a smile and friendly manner.
Banquet server (part time) , weekend celebrations
Restaurant Kastil Slanica
Omis, Croatia
09.2022 - 02.2023
- Delivered service to up to 200 guests in wedding and anniversary parties by effectively serving food and beverages during events.
- Coordinated with kitchen staff to guarantee prompt order delivery and uphold exceptional presentation standards.
- Established strong communication channels among team members to streamline task coordination and troubleshoot service-related issues.
- Created memorable experiences by accommodating guests' special requests.
- Performed closing duties at the end of events for venue reset.
- Cultivated positive event atmosphere with consistent professionalism and courtesy.
Sales Assistant / Visual Manager Assistant
TAKKO FASHION CROATIA D.o.o.
Zagreb, Croatia
06.2020 - 01.2023
- Contributed to sales targets through active promotion of products.
- Maintained tidy sales floor to enhance shopping experience.
- Lead the training of new staff members to improve team efficiency.
- Dealt with returns, ensuring customer satisfaction.
- Advised customers on product selection based on their needs.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Assisted in visual merchandising, improving shop floor appeal.
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Charter Booking Agent
MASTER CHARTER D.o.o.
Split, Croatia
01.2018 - 01.2019
- Coordinated charter bookings by liaising with clients and service providers.
- Resolved customer inquiries and concerns to ensure satisfactory service delivery.
- Managed scheduling of charters to optimise fleet of 8 luxury charter vessels for utilisation and customer satisfaction.
- Assisted in training new staff on booking procedures and customer service standards.
- Evaluated feedback from clients to enhance service offerings and operational efficiency.
- Delivered exceptional customer service to ensure repeat business and referrals.
- Strengthened relationships with peers by participating actively in networking events within the real estate sector.
- Promoted new listings using digital platforms such as social media sites, company website and online portals,.
- Increased client base with effective marketing strategies and direct outreach efforts.
- Marketed properties using website and social media channels to build buyer interest.
Sales Assistant
MEDIA-COMMERCE D.o.o.
Split , Croatia
05.2016 - 12.2017
- Educated customers on features and benefits of various products to facilitate informed purchasing decisions.
- Handled customer inquiries and resolved issues promptly to maintain high levels of satisfaction.
- Collaborated with management to implement promotional displays and merchandising strategies.
- Maintained an organised and visually appealing sales floor to enhance customer experience.
- Attending education programs for stores specialized in baby equipment, maintenance, presentation and sale of baby equipment
Sales Assistant
OVS Retails D.o.o.
Split, Croatia
03.2015 - 05.2016
- Maintained an organised and visually appealing sales floor to enhance customer experience.
- Coordinated with team members to ensure efficient stock replenishment and inventory management.
- Processed transactions accurately and efficiently, ensuring a smooth checkout experience for customers.
- Utilised excellent communication skills to provide detailed product information.
- Trained new staff members, fostering a supportive working environment.
- Assisted customers in locating specific items to boost satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
Sales Manager
ADAX D.o.o.
Split, Zagreb, Croatia
01.2014 - 01.2015
- Conducted market analysis to identify emerging trends and potential sales opportunities.
- Implemented training programmes to equip team members with effective sales techniques.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Mentored junior sales staff to improve their performance and foster professional growth.
- Oversaw customer relationship management systems to streamline sales processes and reporting.
- Managing highly profitable local brand branch, specialized in baby equipment retail
Tourist Agency Manager
NAUTIKA BOROVINA D.o.o.
Vela Luka, Korcula Island, Croatia
06.2013 - 10.2013
- Coordinated logistical arrangements for group tours ensuring seamless experiences for participants.
- Managed relationships with local suppliers to enhance service quality and client satisfaction.
- Trained new staff on customer service protocols and operational procedures for efficiency.
- Resolved client inquiries and complaints with professionalism to maintain positive relationships.
- Operating information tourist office, exchange office, providing services of renting on & off shore rental vehicles, holiday apartment & house lettings
Commis waiter for 800pax capacity restaurant
Supetrus Hoteli d.d.
Supetar, Brac island, Croatia
05.2012 - 10.2012
- Assisted in providing exceptional customer service to enhance guest satisfaction.
- Preserved cleanliness and organisation of dining areas to establish hospitable atmosphere.
- Accelerated table turnover by promptly cleaning and arranging tables following customer departures.
- Handled guest inquiries and complaints with professionalism to resolve issues effectively.
- Improved customer satisfaction by delivering exceptional service.
- Trained new staff members to maintain quality service standards.
- Ensured tables remained clear of used crockery, glassware, and cutlery.
- Supported fellow team members during busy periods for optimal efficiency.
- Polished plates and cutlery ahead of service.
Bookings Manager / Tourist Office Manager
Dalmatian Property Management, ALISON RUTH D.o.o.
Supetar, Brac Island, Croatia
05.2007 - 04.2012
- Loading property advertisements – writing property and location descriptions, choosing marketing photos, creating directions information to properties
- Replying to over 100 guest enquiries and taking bookings, updating inhouse booking calendars, chasing guests for payments owing
- Dealing with guests regarding arrivals and departures
- Greeting guests in the office, VIP check ins
- Registering guests at the relevant tourist offices
- Liaising with cleaners over cleaning requirements
- Dealing with guest complaints being one of the first points of contact in the office, escalating complaints to management for resolution
- Liaising with the handyman to instruct jobs, and tracking of these jobs
- Out of season inspection of client properties to check inventory items and to advise on property improvements
- Research and purchases of required inventory and décor items for client properties, property marketing photos for websites
Land Registry Administrator
Land Registry Department, Courthouse Supetar
Supetar, Brac Island, Croatia
10.2006 - 05.2007
- Developed and maintained comprehensive filing systems for efficient document retrieval and management.
- Improved record keeping system with attention to detail and thoroughness.
- Increased efficiency of document retrieval with a well-organised filing system.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
Receptionist
HOTEL VELARIS D.o.o.
Supetar, Brac Island, Croatia
05.2005 - 10.2005
- Greeted and assisted visitors with professionalism and courtesy to ensure a welcoming environment.
- Organised office supplies and maintained inventory levels, contributing to seamless daily operations.
- Handled correspondence and relayed important messages promptly to support effective information dissemination.
- Maintained a clean and organised reception area, promoting a professional image of the organisation.
- Assisted with administrative tasks, improving overall functionality of the office.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Answered 20+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
Betting Manager
SPORT TIP D.o.o.
Split, Zagreb, Croatia
04.2001 - 04.2005
- Streamlined reporting procedures to enhance data accuracy and availability.
- Mentored junior staff members in best practices for customer service and engagement.
- Monitored compliance with gambling legislation, safeguarding the business' reputation.
- Addressed and promptly followed up on employee queries, including schedules, complaints and concerns.
Education
Logistics & Freight Forwarding Technician - Maritime agency of logistics & freight forwarding
Maritime School
Split, Croatia 09.1993 - 06.1997
Skills
- Online advertising, marketing & bookings
- Organising skills
- Multilingual communication skills
- Sales oriented
- Computer skills (MS office, PPT, Word, Excel, Internet browser
- Guest hospitality, guest check in&out
- Appropriate approach
- Constructive criticism receptivity
- Team player
Affiliations
- Food decoration, venue decoration
- Food and nature photography
- Nature and travel enthusiast
Accomplishments
Awarded best sales person in a specialized baby equipment retail chain in Croatia
Languages
English
Fluent
Italian
Intermediate
German
Elementary
Spanish
Elementary
Certification
State's professional diploma for a business manager in travel agency
Custom
As a person with a parent in restaurant business spent most of my life around kitchens and guests, very familiar with the food service mechanism and hospitality industry overall
References
References available upon request.
Timeline
Chef assistant
Hotel Plaza (4*)
04.2023 - 07.2025
Food and drinks runner
Hecherhaus Alpine Lodge
02.2023 - 04.2023
Banquet server (part time) , weekend celebrations
Restaurant Kastil Slanica
09.2022 - 02.2023
Sales Assistant / Visual Manager Assistant
TAKKO FASHION CROATIA D.o.o.
06.2020 - 01.2023
Charter Booking Agent
MASTER CHARTER D.o.o.
01.2018 - 01.2019
Sales Assistant
MEDIA-COMMERCE D.o.o.
05.2016 - 12.2017
Sales Assistant
OVS Retails D.o.o.
03.2015 - 05.2016
Sales Manager
ADAX D.o.o.
01.2014 - 01.2015
Tourist Agency Manager
NAUTIKA BOROVINA D.o.o.
06.2013 - 10.2013
Commis waiter for 800pax capacity restaurant
Supetrus Hoteli d.d.
05.2012 - 10.2012
Bookings Manager / Tourist Office Manager
Dalmatian Property Management, ALISON RUTH D.o.o.
05.2007 - 04.2012
Land Registry Administrator
Land Registry Department, Courthouse Supetar
10.2006 - 05.2007
Receptionist
HOTEL VELARIS D.o.o.
05.2005 - 10.2005
Betting Manager
SPORT TIP D.o.o.
04.2001 - 04.2005
Logistics & Freight Forwarding Technician - Maritime agency of logistics & freight forwarding
Maritime School
09.1993 - 06.1997