Summary
Overview
Work history
Education
Skills
Timeline
Generic
Bradley Ward

Bradley Ward

Ballasalla

Summary

A skilled professional with expertise in hardware maintenance, end-user training, and Agile methodologies. Demonstrates exceptional telephone etiquette and proficiency in hardware and software diagnosis, upgrades, and Quality Assurance reporting. Possesses some experience in iOS/Swift programming, Python programming, HTML/C++ website development, RPA, Java/JavaScript programming. Committed to learning new technical skills to drive innovation and efficiency in future projects.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work history

IT Officer

Isle of man Financial Services Authority
Douglas, Isle of Man
07.2023 - Current
  • Took on the role of temporary IT Manager after just over 6 months, being the only IT staff, for over a year while my manager was on maternity leave.
  • Oversaw installation of new servers and decommission of old servers, ensured uninterrupted service provision.
  • Upgraded obsolete systems in line with the latest technological trends.
  • Collaborated with cross-functional teams, ensured alignment of IT goals with broader business strategies.
  • Worked with 3rd Parties to communicate and resolve outages.
  • Took on the role of Deputy Data Protection Officer in the first year and completed a BCS DPO Practitioners course in my second year.

Fishmonger

Robinsons
Douglas, Isle of Man
02.2023 - 07.2023
  • Educated customers on different types of fish and their cooking methods.
  • Collaborated with chefs to provide suitable seafood selections for restaurant menus.
  • Prepared fish for sales, boosting customer satisfaction.
  • Handled cash transactions, maintaining accurate accounts.
  • Cleaned and organised workspace to maintain hygienic conditions.
  • Worked with dangerous and heavy machinery in the smoke house with a strict schedule to ensure the best smoke on our fish.

IT Help Desk Agent

MTG
Douglas
09.2021 - 02.2023
  • Diagnosed and solved issues for customers, maintaining high satisfaction rate.
  • Communicated technical concepts to customers clearly by phone and online chat namely Slack and Skype .
  • Worked unsociable hours as night shift staff
  • Reported incidents, risks and hazards by following set procedures.
  • Leveraged available resources and knowledge to resolve customer requests.
  • Worked with end users around the globe, primarily those in India and the US due to time differences.

Apprentice

Manx Telecom
Douglas
09.2017 - 09.2019
  • Attended necessary training and completed assessments.
  • Finished on-the-job training within set deadlines.
  • Positioned and held materials for senior professionals to complete work.
  • Gained hands-on experience in multiple departments of the company by attending work placement. Four months in four different departments then a year in my preferred position.
  • Supported daily operations to improve outcomes.
  • Adjusted quickly to new environments, working confidently with minimal supervision.
  • Engaged in team discussions, meetings and training.
  • Shadowed supervisors to gain understanding of mobile sites. Both hardware and software issues with cell towers.
  • Took the role of manager for a high priority task, with limited supervision. Succeeded with limited complications which were resolved quickly.

Assistant Instructor

Ardwhallen
Braddan
01.2016 - 01.2017
  • Supervised customers to maintain adherence with health and safety requirements, in both inside and outside environments.
  • Cultivated close working relationships with customers, staff and visitors.
  • Organised physical activities to drive social, emotional and intellectual development.
  • Developed and nurtured excellent relationships with customers and staff, enhancing positive learning environments.

Waiter

Davidsons
Douglas
01.2015 - 01.2016
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Maintained neat, attractive dessert displays, replenishing items regularly to maintain visual appeal.
  • Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.

Education

Bachelor in Computer Science - Computer Science

University College Isle of Man
Douglas
09.2022

Level 3 BTEC - ICT

College Isle of Man
Douglas
09.2018

BCS Practitioner Certificate in Data Protection V9 - Data Protection

British Computing Society (BCS)
England
06.2024 - 04.2025

GCSEs -

Ballakermeen High School
Isle of Man

Skills

  • Hardware maintenance
  • End-user training
  • Agile methodologies
  • Exceptional telephone etiquette
  • Hardware diagnosis
  • Software diagnosis
  • Hardware upgrades
  • Quality Assurance reporting
  • Some experience in iOS or Swift programming
  • Some experience in Python programming
  • Some experience in HTML and C website development
  • Some experience in RPA
  • Some experience in Java and JavaScript programming

Timeline

BCS Practitioner Certificate in Data Protection V9 - Data Protection

British Computing Society (BCS)
06.2024 - 04.2025

IT Officer

Isle of man Financial Services Authority
07.2023 - Current

Fishmonger

Robinsons
02.2023 - 07.2023

IT Help Desk Agent

MTG
09.2021 - 02.2023

Apprentice

Manx Telecom
09.2017 - 09.2019

Assistant Instructor

Ardwhallen
01.2016 - 01.2017

Waiter

Davidsons
01.2015 - 01.2016

Bachelor in Computer Science - Computer Science

University College Isle of Man

Level 3 BTEC - ICT

College Isle of Man

GCSEs -

Ballakermeen High School

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Bradley Ward