Boris Stipic
Dublin,Dublin
Summary
Efficient Duty Manager capable of acting in multiple capacities to promote efficient and high-quality operations. Diplomatic and engaging professional able to handle challenging requests with friendly and knowledgeable support. Adept at managing floor, bar or any other segments of work.
Leader prioritising exceptional customer service and staff management. Strategic coordinator committed to enhancing guest experiences. Flexible professional confident navigating challenges in busy environments. Guest Relations Manager with more then 15 years in hospitality industry and unwavering passion for delivering excellence in customer experience. Superior skills in front desk management, overseeing all-staff efficiency and acquiring professional customer feedback.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work history
Hospitality Manager
Carbon Recruitment
Dublin 15, Dublin
09.2022 - Current
- Stored cash floats and delivered secure banking procedures.
- Met health and safety guidelines to maintain compliant working environments.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Actioned and resolved guest feedback to boost service quality.
- Handled guest complaints to protect brand reputation.
General Operative
DB Schenker
Dublin, Ireland
08.2020 - 09.2022
- Worked part of fast-paced production line, continually achieving targets.
- Maximised productivity with proactive planning.
- Kept clean working areas for safe, productive warehouse environments.
- Moved or rearranged stock manually or with aid of special equipment.
- Loaded and organised goods onto trucks for shipping.
- Performed quality control to confirm finished products met production standards
- Followed production guidelines and specifications to produce quality products.
- Checked stock levels and reported deficiencies in products or raw materials.
Food and Beverage Manager
Claire Haley
Dublin , Dublin
11.2018 - 06.2020
- Gave direction for correct storage and disposal of food in line with company policies and procedures.
- Delivered functions and events to required standards in collaboration with events coordinator.
- Reported any equipment defects to line manager in line with company procedures.
Kitchen Assistant
Adare Manor Hotel
Adare, Co. Limerick
06.2018 - 11.2018
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Rotated food on workstations and in display cases, disposing of spoilt items.
- Spiced food to create fulfilling dining experiences.
- Checked equipment state to identify and report faulty machinery for repair.
Education
09.1994 - 05.2004
Economic Technician
/2005 - /2009
Skills
- Service management
- Process improvements
- Front desk operations
- Employee development
- Transformational leadership
- Dispute resolution
I manage successfully in many segments of work
Correct in his duties, performs them on time at a high level of service and cleanliness
Languages
English
Advanced
Lover of nature and extreme sports such as mountain hiking, scuba diving, snowboarding,kayaking.
Admirer and lover of nature, enjoy outdoor activities.
Snowboarding is my favorite sport, I don't miss a single session and eagerly wait for the next one.
As a diver I have many years of experience with an advanced license and over 100 dives.
Timeline
Hospitality Manager - Carbon Recruitment
09.2022 - Current
General Operative - DB Schenker
08.2020 - 09.2022
Food and Beverage Manager - Claire Haley
11.2018 - 06.2020
Kitchen Assistant - Adare Manor Hotel
06.2018 - 11.2018
Primary School - ,
09.1994 - 05.2004
High School - , Economic Technician
/2005 - /2009
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