Boris Smolenschii
Dublin
Summary
Reliable and motivated multilingual professional (Russian and Romanian) with experience in customer service, operations, and public-facing roles. Holder of a UK BTEC qualification in Business and Administrative Studies, with strong organizational, communication, and problem-solving skills. Proven ability to manage responsibilities efficiently, adapt quickly to new environments, and work effectively both independently and as part of a team.
Overview
5
5
years of professional experience
Work History
Duty Manager
Court Yard Hotel
Leixlip
09.2025 - Current
- Ensured daily hotel operations ran smoothly and efficiently.
- Collaborated with reception, bar, and cleaning staff to deliver exceptional guest service.
- Resolved guest issues and requests promptly and courteously.
- Developed staff rotas and monitored performance for KPI standards.
- Trained new employees on company policies and procedures.
- Verified compliance with health and safety regulations for the hotel.
- Managed cash handling, payments, and end-of-day financial reporting.
- Coordinated events and managed peak periods to optimize guest experiences.
Restaurant Manager
TADA
Leeds
01.2023 - 09.2025
- Managed daily operations, scheduling, and compliance for a team of 20 staff in high end Japanese restaurant, ensuring efficiency and regulatory adherence.
- Managed stock, supplier relations, and inventory checks.
- Trained staff, created rotas, and ensured health & safety compliance.
- Delivered high-quality service, resolved customer issues, and supported during peak hours.
- Handled cash-ups, card transactions, and financial procedures.
- Created and managed social media content (Instagram Reels & TikTok), including food photos and short videos to promote the restaurant.
- Supported online presence by showcasing dishes, service atmosphere, and promotions.
Bar Manager
Byron restaurant
06.2021 - 01.2023
- Managed daily bar operations and kept service smooth and professional.
- Trained and supported bar staff to give great customer service.
- Handled stock orders, deliveries, and reduced waste.
- Created new drink ideas and promotions to boost sales.
- Experienced in cocktail mixology, creating and preparing classic and signature cocktails.
- Produced bar-focused social media content, including drink photos, cocktail videos, and promotional Reels.
Sales Representative
Vergin Media
Leeds
08.2020 - 07.2021
- Explained Virgin Media products and services to customers in a clear, friendly manner.
- Achieved sales targets by providing tailored package recommendations based on customer needs.
- Resolved customer queries and issues to enhance overall experience.
- Accurately collected customer details and processed orders in the system.
- Adhered to company sales scripts and guidelines to maintain high service standards.
- Collaborated with team to plan daily routes and reported results to management.
Education
LLB (Hons) - Law and criminology
University of Law ( online campus )
Leeds09.2024
NCFE Diploma Level 3 - Public Services
Leeds City College
Leeds05.2024
BTEC Certificate Level 3 - Business
Leeds City College
Leeds05.2023
Skills
- Food and beverage management
- Front and back of house operations
- Team leadership
- Training and scheduling
- Health and safety compliance
- Inventory control
- Supplier relations
- Cost management
- Cash handling
- Administrative tasks
- Customer service
- Complaint resolution
- Upselling strategies
- Social media marketing
- Business administration
- Staff training and development
Languages
Russian
Proficient (C2)
C2
Romanian
Proficient (C2)
C2
Timeline
Duty Manager
Court Yard Hotel
09.2025 - Current
Restaurant Manager
TADA
01.2023 - 09.2025
Bar Manager
Byron restaurant
06.2021 - 01.2023
Sales Representative
Vergin Media
08.2020 - 07.2021
LLB (Hons) - Law and criminology
University of Law ( online campus )
NCFE Diploma Level 3 - Public Services
Leeds City College
BTEC Certificate Level 3 - Business
Leeds City College