Bonsile Dlamini
Athlone
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cook Assisstant
Happy Valley Hotel &Casino
Ezulwini
11.2019 - 03.2024
- Planned and organized daily work schedules in accordance with established menus, special events, seasons and special requests.
- Maintained inventory of stock and placed orders when there is a shortage of supplies.
- Prepared salads, soups, and sandwiches according to customer's orders or supervisor's instructions and approved procedures.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted in cooking and plating dishes according to restaurant standards.
- Prepared workstations with ingredients and tools to increase efficiency.
Crew Member
KFC
Mbabane
02.2014 - 09.2019
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Adhered to health department regulations regarding food handling procedures.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Assisted customers with orders and inquiries.
- Washed dishes, cleaned countertops and sanitized high-use areas.
Restaurant Team Member
Fill up Café
Mbabane
10.2012 - 02.2014
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Packaged and bagged cooked food and prepared items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Conducted daily inventory checks to ensure adequate product was available.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Education
Bachelor of Arts - Social Sciences
University of Swaziland
Swaziland10-2012
High School Diploma -
Mhlatane High School
Swaziland12-2004
Skills
- Meal planning
- Food presentation
- Safe food handling
- Social media promotion
- Attention to detail
- Multitasking and organization
- Food handling guidelines
- Problem-solving
- Reliability and punctuality
- Customer service
- Portion control
- Health and safety compliance
Certification
- Manual handling and People handling
- Hand Hygiene
- Infection Prevention and Control
References
References available upon request.
Timeline
Cook Assisstant
Happy Valley Hotel &Casino
11.2019 - 03.2024
Crew Member
KFC
02.2014 - 09.2019
Restaurant Team Member
Fill up Café
10.2012 - 02.2014
Bachelor of Arts - Social Sciences
University of Swaziland
High School Diploma -
Mhlatane High School
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