Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Bonsile Dlamini

Athlone

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cook Assisstant

Happy Valley Hotel &Casino
Ezulwini
11.2019 - 03.2024
  • Planned and organized daily work schedules in accordance with established menus, special events, seasons and special requests.
  • Maintained inventory of stock and placed orders when there is a shortage of supplies.
  • Prepared salads, soups, and sandwiches according to customer's orders or supervisor's instructions and approved procedures.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Assisted in cooking and plating dishes according to restaurant standards.
  • Prepared workstations with ingredients and tools to increase efficiency.

Crew Member

KFC
Mbabane
02.2014 - 09.2019
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Adhered to health department regulations regarding food handling procedures.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Assisted customers with orders and inquiries.
  • Washed dishes, cleaned countertops and sanitized high-use areas.

Restaurant Team Member

Fill up Café
Mbabane
10.2012 - 02.2014
  • Communicated effectively with kitchen staff regarding customer orders and special requests.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Answered phone calls promptly and handled inquiries from customers courteously.
  • Packaged and bagged cooked food and prepared items.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Conducted daily inventory checks to ensure adequate product was available.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Education

Bachelor of Arts - Social Sciences

University of Swaziland
Swaziland
10-2012

High School Diploma -

Mhlatane High School
Swaziland
12-2004

Skills

  • Meal planning
  • Food presentation
  • Safe food handling
  • Social media promotion
  • Attention to detail
  • Multitasking and organization
  • Food handling guidelines
  • Problem-solving
  • Reliability and punctuality
  • Customer service
  • Portion control
  • Health and safety compliance

Certification

  • Manual handling and People handling
  • Hand Hygiene
  • Infection Prevention and Control

References

References available upon request.

Timeline

Cook Assisstant

Happy Valley Hotel &Casino
11.2019 - 03.2024

Crew Member

KFC
02.2014 - 09.2019

Restaurant Team Member

Fill up Café
10.2012 - 02.2014

Bachelor of Arts - Social Sciences

University of Swaziland

High School Diploma -

Mhlatane High School

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Bonsile Dlamini