Bogdana Yakovenko
Summary
A results-driven professional with extensive expertise in logistical coordination and supply chain management, ensuring seamless operations and client satisfaction. Demonstrates proficiency in regulatory compliance, workflow optimisation, and hospitality operations management, contributing to productivity growth and performance monitoring. Skilled in customer relationship management, procurement management, and health and safety regulations, with a strong focus on profit and loss analysis. Committed to enhancing operational efficiency through strategic planning and execution.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Operational manager
DSV
Kyiv, Ukraine
2024.09 - 2025.10
- Oversaw end‑to‑end logistics operations across sea, rail, and truck container transportation, ensuring timely, cost‑effective delivery and full compliance with service‑level agreements.
- Coordinated LCL (Less‑than‑Container Load) shipments, working closely with freight forwarders and optimizing consolidation processes to reduce transit time and costs.
- Collaborated with international agents across China, the United States, and multiple European countries , ensuring smooth communication, accurate documentation, and efficient cargo handling.
- Worked directly with customs brokers , supporting clearance procedures and resolving documentation issues to prevent delays.
- Assisted in preparing official letters and supporting documents for customs authorities , ensuring accuracy and regulatory compliance.
- Processed incoming invoices and supported billing operations, ensuring accuracy, timely reconciliation, and alignment with financial procedures.
- Developed and implemented streamlined operational workflows, improving efficiency and reducing process bottlenecks.
- Coordinated shipment scheduling, tracking, and execution with internal teams, carriers, and external stakeholders.
- Supported cross‑department communication between logistics, finance, customer service, and warehouse teams.
- Contributed to team leadership by promoting effective communication, maintaining performance standards, and supporting organizational goals.
- Assisted in preparing materials, documentation, and logistics for internal meetings and external conferences.
Assistant Operations Manager
DSV
Kyiv, Ukraine
2022.07 - 2024.08
- Assisted with end-to-end logistics operations across sea, rail, and truck container transportation, ensuring timely, cost-efficient delivery and compliance with service-level agreements.
- Administered contractual documentation, including primary contracts and supplementary agreements, maintaining accuracy and legal alignment.
- Oversaw invoice processing and billing systems, ensuring timely reconciliation and financial transparency.
- Designed and implemented process improvements to streamline workflows and enhance operational efficiency.
- Coordinated shipment scheduling and execution in collaboration with internal teams, suppliers, and freight partners.
- Supported cross-functional communication to ensure alignment between logistics, finance, and customer service departments.
- Provided hands-on leadership to operational teams, fostering accountability, performance consistency, and goal achievement.
- Assisted in preparing documentation and logistics for internal meetings and external conferences.
Sales Assistant
NEW YORKER
Kyiv, Ukraine
2020.07 - 2021.03
- Managed point‑of‑sale operations, including processing transactions, handling returns and exchanges, and ensuring accuracy in cash and card payments.
- Supported daily store operations such as inventory coordination, stock replenishment, and maintaining organized stockrooms.
- Assisted with merchandising activities, including visual displays, mannequin styling, and ensuring the sales floor met brand standards.
- Monitored stock levels and communicated low‑inventory items to management to prevent shortages.
- Maintained a clean, welcoming, and customer‑friendly store environment at all times.
- Handled customer inquiries and resolved issues promptly to ensure a positive shopping experience.
- Participated in regular team briefings and contributed to achieving daily and monthly sales targets.
- Collaborated with team members to ensure smooth store operations and a supportive, team‑oriented atmosphere.
- Assisted with opening and closing procedures, including cash reconciliation and securing the store.
Grocery Store Assistant
"Silpo", Fozzy Group
Kyiv, Ukraine
2018.05 - 2018.12
- Delivered high‑quality customer service by assisting shoppers with product selection, answering inquiries, and ensuring a positive shopping experience.
- Operated point‑of‑sale systems, processed cash and card payments, handled returns and exchanges, and maintained accuracy in daily cash reconciliation.
- Restocked shelves, rotated products according to FIFO standards, and ensured correct pricing and labeling.
- Monitored inventory levels, reported stock shortages, and assisted with stockroom organization and deliveries.
- Maintained cleanliness and order on the shop floor, ensuring compliance with hygiene and food safety standards.
- Assisted with merchandising activities, including arranging promotional displays and ensuring products were visually appealing and accessible.
- Checked product expiration dates and removed outdated or damaged items from shelves.
- Supported opening and closing procedures, including securing the store and preparing registers.
- Handled customer complaints professionally and resolved issues to maintain customer satisfaction.
- Collaborated with team members to meet daily sales targets and maintain smooth store operations.
- Assisted with receiving deliveries, verifying quantities, and ensuring proper storage of perishable goods.
- Followed company policies and health & safety regulations to ensure a safe environment for customers and staff.
Education
Bachelor of Air Traffic Service - Transport Services
National Aviation University
Kyiv, Ukraine 2016.09 - 2020.06
Master of Air Traffic Service - Transport Services
National Aviation University
Kyiv, Ukraine 2020.09 - 2021.12
Skills
- Results-Driven approach
- Logistical expertise
- Client satisfaction tracking
- Regulatory compliance
- Workflow optimization
- Supply chain management
- Hospitality operations management
- Profit and Loss Analysis
- Productivity growth
- Customer relationship management
- Performance monitoring
- Health and Safety regulations
- Logistics coordination
- CW1
- Customer Service
- Product knowledge
- Procurement management
- Microsoft Office
- Cash handling
- Stocking
- Driving
Languages
English
Advanced
Ukrainian
Native
Russian
Fluent
Spanish
Elementary
Affiliations
- Personal and Professional Development
- Fitness and gym training
- Hiking and outdoor activities
- Cycling
- Photography
- Fashion and styling
- Digital tools and productivity apps
- Exploring new countries and cultures
- International cuisine
- Travel planning
Timeline
Operational manager
DSV
2024.09 - 2025.10
Assistant Operations Manager
DSV
2022.07 - 2024.08
Master of Air Traffic Service - Transport Services
National Aviation University
2020.09 - 2021.12
Sales Assistant
NEW YORKER
2020.07 - 2021.03
Grocery Store Assistant
"Silpo", Fozzy Group
2018.05 - 2018.12
Bachelor of Air Traffic Service - Transport Services
National Aviation University
2016.09 - 2020.06