BOB DOWLING
Dublin
Summary
Seasoned recruiting professional with proactive, flexible and hardworking approach to accomplishing employer hiring objectives.
Experienced team player and direct liaison for all projects, adept at coaching and overseeing successful teams.
Experienced professional skilled in fostering an inclusive and welcoming environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Recruiter
Nobox Outsourcing Ltd.
Dublin
2021.12 - Current
- Spearhead the ongoing Pilot and Cabin Crew recruitment program on behalf of Ireland's leading Airline.
- Oversee the intricate process of identifying, attracting, and onboarding top-tier talent for pilot and cabin crew positions.
- Collaborate closely with clients to understand specific requirements and create tailored recruitment strategies.
- Facilitate effective communication throughout the hiring process.
- Conduct meetings with an extensive client network to facilitate ongoing recruitment for pilots and cabin crew.
- Prepare detailed reports for clients, providing insights into the recruitment process.
- Hold Recruitment Day events for suitable candidates and conduct interviews for both Cabin Crew and Pilot requirements on each recruitment campaign.
- Collaborate and liaise with clients' HR, Training, and ID departments on a weekly basis to monitor and achieve hiring goals.
- Manage all candidate queries and calls throughout the process in an efficient and timely manner.
- Conducted applicant drug tests and obtained results.
EBay
Account Manager (Remote)
Dublin
2020.07 - 2021.07
- Onboarding and hand-holding of the entire member population to the brand-new payout system.
- Managing and assisting with the changeover process for all members, while handling all questions and queries, and informing members of the new details.
- Deliberating and advising on financial cases, such as returns, refunds, and bank chargebacks.
- Managing call, email, and online chat volumes across multiple platforms, including the UK, North America, and Australia.
- Delivering exceptional customer experience and taking ownership of each individual issue until resolved.
- Exceeding all personal and team KPIs on a monthly basis.
- Reporting and deliberating on payment dispute appeal cases.
Warehouse Operator
Nightline Logistics
Dublin
2019.10 - 2020.06
- Packing and sorting of all goods and packages received by warehouse
- Adhering to time frames and meeting all deadlines as per company standard
- Managing of multiple staff as head of belt
Account Manager
HCL Technologies (Eir Project)
Dublin
2017.01 - 2019.02
- Creating a seamless onboarding migration for new customers to their products.
- Handling a high volume of phone inbound/outbound calls.
- Ensuring the highest level of customer satisfaction is created and maintained.
- Acted as main point of contact in matters relating to client concerns and needs.
- Following up with complex issues end to end and guaranteeing resolution to clients.
- Exceeding company sales and KPI targets, as well as personally set goals, on a monthly basis.
- Providing support for all team members, where necessary.
Telesales Adviser
HCL Technologies (Eir Project)
Dublin
2013.09 - 2017.01
- Managed high volume of inbound calls and consistently achieved sales targets.
- Exceeding weekly/monthly performance metrics by 50%.
- Mentored and coached new hires to ensure their progression.
- Ensured repeat custom by maintaining a strong focus on customer success.
- Escalated complex issues to appropriate departments and ensured client satisfaction through effective follow-up.
- Employed friendly and persuasive strategies to overcome objections.
Cleaning Supervisor
Deep Clean Australia
Perth
2012.05 - 2013.05
- Effectively managed a team of 5 cleaning reps.
- Generating both new and repeat business by ensuring top cleaning standards.
- Developed and maintained positive relationships with building managers.
- Managed building supplies and inventory.
Clerk
Irish Prison Service Credit Union
Dublin
2011.01 - 2012.02
- Maintaining vast knowledge of credit union practices and policies.
- Adapting to changes in the market and work practices.
- Processed member transactions, including share deposits and withdrawals.
- Handling fees payment and charges.
- Utilized system terminal to enter and update transaction data in the database.
Education
High School Diploma -
Ardscoil La Salle
Raheny2009-09
Skills
- Campaign Management
- Team Collaboration
- Training and Onboarding
- Communication
- Interviewing experience
- Reliable and professional
- Creative spirit
- Organized
- Self Motivated
- Adaptive
Certification
- ERP certFP
Affiliations
- Avid Gym goer
- 11 aside football
- Other hobbies include digital drawing and guitar
Timeline
Operations Recruiter
Nobox Outsourcing Ltd.
2021.12 - Current
EBay
Account Manager (Remote)
2020.07 - 2021.07
Warehouse Operator
Nightline Logistics
2019.10 - 2020.06
Account Manager
HCL Technologies (Eir Project)
2017.01 - 2019.02
Telesales Adviser
HCL Technologies (Eir Project)
2013.09 - 2017.01
Cleaning Supervisor
Deep Clean Australia
2012.05 - 2013.05
Clerk
Irish Prison Service Credit Union
2011.01 - 2012.02
High School Diploma -
Ardscoil La Salle