Blake Murphy
Clones, Monaghan
Summary
I consider myself a reliable bartender with over 2 years of professional experience serving drinks at multiple bars. Liquor, beer and wine expert with a proven track record of success in satisfying customers and serving drinks quickly and accurately. I have very strong communication skills as I have also worked in a call center for British Telecommunications. Having previously worked for a company repairing gym equipment, I consider myself a reliable and responsive Maintenance Assistant. I am effective at handling routine repairs and carrying heavy gym equipment, for example; treadmills, cross-trainers and weight machinery.
Overview
4
4
years of professional experience
Work History
Maintenance Assistant
Gymfix
Monaghan, Ireland
09.2023 - 05.2024
- Provided gymnasiums and households with gym equipment all around Ireland. Fitted heavy machinery such as treadmills and cross trainers. Cleaned and polished equipment while also servicing machines to make sure they are up to a high standard
- Repaired or replaced defective parts as necessary using hand tools, power tools, welding equipment, measuring instruments and other specialized equipment.
- Ensured compliance with applicable safety standards during all maintenance operations.
Bartender
Packie Willes Bar
Clones, Monaghan, Ireland
05.2020 - 05.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
Customer Service Agent
British Telecommunications
Enniskillen, Fermanagh, Northern Ireland, UK
09.2022 - 09.2023
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
Education
Bachelor of Arts - English & Political Studies
Dundalk Institute of Technology
Dundalk, Ireland10-2023
Skills
- Call Control
- Escalation management
- Information Updates
- Complaint Handling
- Order Placement
- Problem Resolution
- Menu Memorization
- Food Service
- Payment Processing
- Equipment maintenance and repair
- Appliance Repair
- Cleaning and sanitizing
- Electrical Repairs
- Equipment Troubleshooting
Affiliations
- playing guitar
- listening to music
- playing video games
- watching TV
- reading books
Languages
English
First Language
French
Beginner (A1)
A1
References
References available upon request.
Timeline
Maintenance Assistant
Gymfix
09.2023 - 05.2024
Customer Service Agent
British Telecommunications
09.2022 - 09.2023
Bartender
Packie Willes Bar
05.2020 - 05.2024
Bachelor of Arts - English & Political Studies
Dundalk Institute of Technology
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