Bishan Bopanna

Proven expertise in enhancing customer satisfaction and loyalty, demonstrated during my tenure at Tesco and concentrix. Skilled in quick typing and empathy, I exceeded KPIs by efficiently resolving inquiries and maintaining professionalism under pressure. My critical thinking and active listening have led to significant improvements in service quality and customer retention.

Personable and communicative, with knack for providing excellent customer service and resolving inquiries efficiently. Well-versed in utilizing chat platforms and troubleshooting common technical issues, ensuring seamless user experience. Dedicated to enhancing customer satisfaction and contributing positively to team goals.

• I was honored with a Recognition for Noteworthy Results (RNR) for my exceptional performance as an associate in chat support at Tesco. Throughout my tenure, I consistently exceeded expectations, maintaining a Customer Satisfaction (C-SAT) score of 95.5%, demonstrating my dedication to delivering top-notch service. This recognition highlights my commitment to meeting and surpassing key performance indicators, while contributing to the team’s overall success.
• Additionally, I was awarded the Value Card on several occasions for outstanding performance. The first award recognized my openness to feedback and continuous improvement in work quality. The second award was for achieving the highest number of chats and surveys, as well as a perfect 100% C-SAT score within a month. These accolades reflect my enthusiasm for team building, my commitment to being an active team player, and my dedication to delivering excellent service and customer care