Binu Parippil Cherian
Trim, Co. Meath
Summary
Forward-thinking Assistant Director with a tenacious approach and strong attention to detail. Generates high-quality work and drives success through excellent organizational, multitasking, and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Assistant Director, EY Technology Services
EY
Jeddah
10.2019 - 12.2022
- Led team of 10 employees for operational efficiency
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Ensured adherence to federal, state, and local regulations
- Monitored staff performance, provided feedback and conducted annual reviews.
- Enabled effective handling of customer grievances through team support
- Utilized trend analysis to enhance improvement plans
- Contributed to strategic plan development to achieve organizational goals
- Delivered comprehensive training about new processes and products to employees
- Led weekly meetings with department heads to review progress towards project milestones.
- Managed routine tasks to maintain operational efficiency
- Facilitated vendor contract negotiations to optimize procurement efficiency
- Recognized potential savings opportunities within various departments.
- Facilitated candidate interviews and decision-making for new hires
- Cultivated strong partnerships with key stakeholders
- Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.
- Managed workplace disputes efficiently
- Created budgets to enhance operational cost-effectiveness.
- Managed purchasing processes to maintain inventory levels
- Met with stakeholders to address issues and implement solutions.
- Upheld organizational policies consistently
- Analyzed workforce productivity and advised on development strategies
- Guided team members, fostering skill development
- Partnered with finance to ensure accuracy in budgeting and expense forecasting
- Led team discussions focused on progress updates
- Managed inventory and resources to ensure availability and cost-effectiveness.
- Compiled reports for management assessment
- Facilitated the hiring process for new staff members
- Demonstrated professionalism in challenging conditions.
- Addressed complex customer issues requiring higher-level intervention.
- Delegated work to staff, setting priorities and goals.
- Conducted comprehensive training sessions for new hires
- Recruited and trained new employees to meet job requirements.
- Conducted regular performance reviews for employees
- Conducted regular one-on-one evaluations with team members
- Analyzed performance metrics for potential enhancements
Supervising Associate, EY Technology Services
EY
Jeddah
10.2010 - 09.2019
- Streamlined tech processes to support organizational goals
- Managed a team of IT professionals to ensure delivery of high-quality technical support services.
- Ensured thorough documentation for IT hardware and network infrastructure
- Coordinated the installation, upgrade, and repair of hardware and software components across the organization's entire IT infrastructure.
- Formulated vendor agreements ensuring timely service provision.
- Oversaw smooth functioning of IT infrastructure
- Evaluated customer insights for enhancing service delivery
- Cultivated relationships with key stakeholders to understand their needs and provide suitable solutions.
- Negotiated vendor contracts for cost-effective hardware acquisition.
- Collaborated closely with senior management teams across departments to develop innovative IT initiatives.
- Organized training sessions for staff members on use of new tools or techniques introduced into the workplace.
- Managed backup, user account and helpdesk systems.
- Analyzed workflows and established priorities for daily operations.
- Managed and solved workplace technology issues
- Engaged with stakeholders to find solutions.
- Procured IT hardware for essential computing needs
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Maintained operational expenditures within budget limits
- Managed IT operations for multiple remote offices
- Proactively address technology support issues with creative problem-solving
- Managed inventory levels efficiently
- Managed IT budget effectively.
- Identify opportunities to streamline workflows through automation
Sr. Technology Administrator, EY IT Services
EY
Jeddah
12.2003 - 09.2010
- Assisted end-users with troubleshooting hardware and software issues
- Ensured efficient system operation by monitoring key metrics
- Ensured data integrity through routine backup operations following best practices
- Managed user accounts on Active Directory Domain Services environment.
- Documented technology operations procedures meticulously
- Conducted rigorous testing of hardware prior to production deployment
- Utilized online resources and vendor support for effective problem resolution
- Updated existing systems with latest patches and hotfixes from Microsoft or other third party vendors.
- Managed day-to-day operations related to Servers, Backup Devices, Printers, and other IT hardware.
- Coordinated with external service providers in resolving service outages caused by connectivity issues between organization's premises and remote locations.
- Set up workstations, ensuring adherence to organizational protocols
- Addressed technical problems effectively
- Ensured high-quality service through adept issue management and escalation
- Configured and tested computer hardware and operating system software.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Handled network cabling and infrastructure maintenance
- Configured, monitored and maintained email applications, and virus protection software.
- Evaluated feedback to pinpoint necessary improvements
- Collaborated with vendors to streamline procurement processes.
- IT induction to new staff on IT Systems, applications and other technology resources.
- Managed operational uptime for network printers and scanners through regular upkeep
- Ensure proper functioning of telecommunication devices
- Managed asset database for technological resources.
Computer Hardware Engineer
Saudi Business Machines
Jeddah
06.2003 - 11.2003
- Troubleshot and fixed hardware-related problems promptly
- Installed and configured computer systems
- Performed preventive maintenance on computers and other electronic devices.
- Trained users in proper hardware usage.
- Collaborated with software engineers to pinpoint conflicts between software and hardware
- Configured BIOS settings according to user specifications.
- Performed troubleshooting on malfunctioning equipment
- Installed barcode printers and resolved related problems
Sr. Hardware Service Engineer
RJ Softech India
Bangalore
03.2001 - 09.2002
- Installed, configured and commissioned new customer equipment according to specifications.
- Assisted customers with troubleshooting issues related to software and hardware in a timely manner.
- Executed servicing tasks at the card level
- Conducted maintenance for systems across multiple customer sites
- Installation of software, such as Windows 98/ME, Windows NT/2000, MS Office 97/2000/XP, Antivirus and other applications/programs
- Troubleshooting of software or hardware problems
- Networking (Windows) including designing/cabling/ punching/ crimping and testing of the network points, etc.
- Resolved customer service requests within the given time frame.
- Provided technical support for customers on site or remotely via phone
- Performed preventive maintenance of customer systems as per schedule.
- Restored functionality by replacing defective parts in different areas
- Analyzed complex problems and identified root causes of system failures.
- Attended conferences, seminars and workshops to stay up-to-date with latest technologies.
- Maintained accurate records of work performed in order to ensure quality assurance.
- Assessed customer requirements accurately before implementing any changes.
- Responded quickly to emergency calls from customers regarding technical issues.
- Ensured that all safety procedures were followed while performing tasks onsite.
- Evaluated existing processes and suggested improvements for better efficiency.
- Recommended appropriate hardware and software solutions based on customer needs.
- Identified potential opportunities for additional services through customer interactions.
- Updated maintenance logs and reports accurately, facilitating effective tracking and planning.
- Installed new components or replaced defective parts to restore functionality.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Completed scheduled appointments on time to drive quality service.
- Provided technical support for end users with network connectivity issues.
- Performed cable management tasks such as labeling cables, organizing patch panels, and routing wires through conduit or other pathways.
- Applied various tools such as punch-down blocks, crimping tools, wire strippers, testers and multi-meters to ensure accurate cable functionality
- Traced existing cables using tone generators or other methods in order to identify their locations within walls or ceilings.
Hardware and Customer Support Engineer
Computers 2000
Bangalore
01.2000 - 02.2001
- Provided technical support for customers, troubleshooting hardware and software issues.
- Installed, configured, and maintained customer networks.
- Assembling of computers
- Servicing of systems up to card level
- Maintenance of all peripherals
- Installation and configuration of software and other applications/programs
- Hardware/Software troubleshooting
- Implemented Windows networking protocols
- Managed computer materials procurement
- Tracked customer feedback to improve service quality and experience.
- Educated customers by explaining technology issues in easy-to-understand terminology.
- Participated in training sessions on emerging technologies relevant to position.
Hardware Services Trainee Technician
Data Chip
Bangalore
07.1999 - 12.1999
- Supporting the assembly of various systems and services
- Delivered fully assembled desktops to clients
Education
Diploma - Java And Advanced Java
Software Solutions Integrated Ltd
Bangalore, Karnataka, India06-2001
Diploma - Computer Hardware (A+ Certification)
Indian Institute of Hardware Technology Ltd
Bangalore, Karnataka, India12-1999
Diploma - Computer Science & Engineering
Hindustan Electronics Academy
Bangalore, Karnataka, India04-1999
Diploma - Diploma in RDBMS (Oracle 8.0 & Developer 2000)
Software Solutions Integrated Ltd
Bangalore, Karnataka, India02-1998
Skills
- Strategic Planning
- Operations Management
- Data Analysis
- Staff Management
- Report Generation
- Staff Coordination
- Stakeholder engagement
- Contract Management
- Meeting facilitation
- Team Operations
- Data Visualization Dashboards
Affiliations
- Reading
- Sports (Badminton, Cricket)
- Listening to Music
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Accomplishments
- Exceptional Performance Awards (multiple times)
References
References available upon request.
Timeline
Assistant Director, EY Technology Services
EY
10.2019 - 12.2022
Supervising Associate, EY Technology Services
EY
10.2010 - 09.2019
Sr. Technology Administrator, EY IT Services
EY
12.2003 - 09.2010
Computer Hardware Engineer
Saudi Business Machines
06.2003 - 11.2003
Sr. Hardware Service Engineer
RJ Softech India
03.2001 - 09.2002
Hardware and Customer Support Engineer
Computers 2000
01.2000 - 02.2001
Hardware Services Trainee Technician
Data Chip
07.1999 - 12.1999
Diploma - Java And Advanced Java
Software Solutions Integrated Ltd
Diploma - Computer Hardware (A+ Certification)
Indian Institute of Hardware Technology Ltd
Diploma - Computer Science & Engineering
Hindustan Electronics Academy
Diploma - Diploma in RDBMS (Oracle 8.0 & Developer 2000)
Software Solutions Integrated Ltd
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