Binu John

• Introduced innovative troubleshooting techniques, enhancing the team''s ability to resolve complex problems quickly.
• Optimized maintenance schedules, resulting in increased equipment reliability and reduced service costs.
• Enhanced system performance by conducting thorough diagnostic tests and implementing effective solutions.
• Streamlined service processes for improved efficiency and reduced downtime in critical systems.
• Met with customers onsite to better understand project needs, discuss potential technical issues and resolve concerns.
• Achieved customer satisfaction with timely resolution of technical issues and clear communication.
• Scheduled and implemented maintenance activities for equipment.
• Resolved customer complaints in prompt, polite and professional approach.
• Developed customized solutions for clients'' unique requirements, ensuring optimal performance of their systems.
• Assisted sales team with product demonstrations and technical support, contributing to increased revenue opportunities.
• Implemented preventative maintenance programs, reducing system failures and extending equipment life.
• Led training sessions for junior engineers, boosting their skills development and overall productivity.
• Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
• Provided detailed reports on service activities and outcomes to management, enabling informed decision-making processes regarding system improvements.
• Collaborated closely with manufacturers on hardware specifications modifications that would improve overall system performance.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Trained and supervised staff on equipment maintenance and safety procedures.
• Developed preventive maintenance schedules to minimize downtime and optimize performance.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked well in a team setting, providing support and guidance.
• Self-motivated, with a strong sense of personal responsibility.
• Managed time efficiently in order to complete all tasks within deadlines.
• Gained strong leadership skills by managing projects from start to finish.
• Provided professional services and support in a dynamic work environment.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Applied effective time management techniques to meet tight deadlines.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Educated staff on organizational mission and goals to help employees achieve success.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Conducted regular safety audits, maintaining a safe working environment for all staff members and minimizing workplace accidents.

Installation, maintenance & troubleshooting for UTAX multifunctional products.

Configuration of UTAX Network Printers & Network Scanners

Provides key Operator training & on site supports

Installation & maintenance for Modi Xerox Photocopiers

• Delivered services to customer locations within specific timeframes.