Summary
Overview
Work History
Education
Skills
Skills Profile - Personal Skills
Hobbies and Interests
References
Languages
References
Timeline
Generic

Billy Harnett

Mungret

Summary

Experienced customer care professional with a demonstrated history of working in the hospitality industry. Skilled in Customer Service, Cash Management and Till operations. Currently completing an Arts degree with a major in Politics and Economics at the University of Limerick. Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers. Customer-oriented Bartender offering a 5-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.

Overview

6
6
years of professional experience

Work History

Bartender

Blackrabbit
Limerick, Ireland
01.2024 - Current
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Assisted in setting up the bar for service shift.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Performed opening and closing duties including restocking supplies.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Bartender

House Limerick
Limerick
- 08.2023
  • Worked as an on-site bartender preparing and serving drinks in a timely manner with a helpful outgoing demeanour in a very busy work environment
  • As well as this I was responsible for all other bartending activities.

Bartender

The Hi-Way Bar
05.2021 - 04.2023
  • I worked as an onsite bartender
  • Within those two years I received cocktail training, and I also was responsible for all bartending activities including, help placing delivery orders, taking orders, serving drinks and processing cash/card payments through the tills
  • I was also responsible for counting up the cash, inputting our takings into excel format for accounts at the end of each night as well as ensuring all close-up procedures were followed and implemented at the end of each shift.

General Operative

Greentech Plastics
09.2019 - 03.2020
  • Within this role I upload general plastic waste to the relevant machines, ensure machinery was kept clear from blockages as it went through its cycle
  • Stored final product in relevant storage area.

Bartender/Restaurant Staff

Ballybunion Catering
06.2018 - 08.2018
  • In this role I worked in the Marine Hotel in Ballybunion as a part of their summer staff
  • I operated their tills in processing payments for the bar
  • I also assisted with waiting needs within the restaurant as they arose.

General Operative

Atlantic Golf Construction Ltd.
09.2017 - 06.2018
  • I worked within Atlantic Golf Construction, where I was the youngest member on site assisting with the development and construction of the golf course at Adare Manor.

Intern/Co-Operative Education Student

Clare County Council – Property Development Team, Planning Office
01.2023
  • Currently working as a Co-Op Student in the Planning Office as part of my university degree program
  • My duties include reviewing grant application forms in order to assess applicant’s suitability for various types of funding programs e.g
  • Vacant Home Grants etc
  • Once I complete my review I communicate with internal and external stakeholders in order to move the application along to the next stage in the process
  • As well as my core duties I am responsible for monitoring the office phone and email in order to assist members of the public and offer them knowledge and advice in relation to the application process.

Bartender

Blastabar
07.2019
  • Within this role, I worked as an onsite bartender during the 2019 Dubai Duty Free Irish Open, at Lahinch Golf Club
  • I was responsible for all bartending activities including, placing orders and processing cash and card payments through the tills.

Bartender

Durty Nellys Irish Bar- Prague
Prague
  • Worked as a senior bartender on the main floor greeting customers coming in and ensuring that drinks were made in a timely manner to the customers satisfaction
  • In conjunction with this I ensured that the bar was kept clean and ran smoothly while on shift.

Education

Bachelor of Arts – Erasmus Programme -

Charles University Prague
01.2024

Bachelor of Arts – majoring in Politics & Economics -

University of Limerick
01.2024

Leaving Certificate 2019 -

Limerick Tutorial College
06.2019

Junior Certificate -

Crescent College Comprehensive S.J.
06.2018

Skills

  • Suggestive Selling
  • Health Codes Compliance
  • Menu Memorization
  • Beverage Preparation
  • Basic Accounting
  • Payment Processing
  • Food Running
  • Salesmanship
  • New Hire Training
  • Inventory
  • Service-Oriented Mindset
  • Proficient in Mixology
  • Excellent Judgment
  • Staff Management
  • Organizational Ability
  • Customer Service
  • Maintaining a Clean Bar
  • Conversant in Spanish
  • Extensive Beer Knowledge
  • Cash Register Operation
  • Professional Appearance

Skills Profile - Personal Skills

Excellent customer care skills with a pleasant outgoing demeanour. Adept at the use of Microsoft office suite. Excellent communication skills both written and verbal. Strong teamwork and collaboration abilities as well as flexible and adaptable to changing environments. High attention to detail with the ability to communicate effectively to customers and clients and other stakeholders.

Hobbies and Interests

I enjoy most sports, be it watching or partaking. I especially enjoy rugby and golf.

References

Available upon request.

Languages

English
First Language
Spanish
Intermediate (B1)
B1

References

References available upon request.

Timeline

Bartender

Blackrabbit
01.2024 - Current

Intern/Co-Operative Education Student

Clare County Council – Property Development Team, Planning Office
01.2023

Bartender

The Hi-Way Bar
05.2021 - 04.2023

General Operative

Greentech Plastics
09.2019 - 03.2020

Bartender

Blastabar
07.2019

Bartender/Restaurant Staff

Ballybunion Catering
06.2018 - 08.2018

General Operative

Atlantic Golf Construction Ltd.
09.2017 - 06.2018

Bartender

House Limerick
- 08.2023

Bartender

Durty Nellys Irish Bar- Prague

Bachelor of Arts – Erasmus Programme -

Charles University Prague

Bachelor of Arts – majoring in Politics & Economics -

University of Limerick

Leaving Certificate 2019 -

Limerick Tutorial College

Junior Certificate -

Crescent College Comprehensive S.J.
Billy Harnett