Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
Generic
Bikash Sarker

Bikash Sarker

Dublin

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Circle K
Dublin
08.2022 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.

Assistant Outlet Manager

Meena Bazar
Dhaka
02.2018 - 08.2021
  • Monitored sales performance of all outlet personnel and implemented corrective action when necessary.
  • Conducted regular inventory checks and maintained accurate records of stock levels.
  • Resolved customer complaints promptly in a professional manner.
  • Analyzed data from previous months to identify trends and opportunities for improvement.
  • Maintained up-to-date knowledge of product offerings, pricing, promotions, and other related information.

Shift Manager

McDonald's
Essex
03.2012 - 08.2014
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.

Education

MBA - Human Resources Management

Trinity Saint David
United Kingdom
02-2012

Master of Science - Botany

Dhaka College
Bangladesh
06-2009

Bachelor of Science - Botany

Dhaka College
Bangladesh
10-2007

Skills

  • Store Organization
  • Customer Relations
  • Operations Oversight
  • Team Building and Leadership
  • Records Management
  • Stock management
  • Customer Service and Engagement
  • Retail Operations

Languages

Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Beginner
A1

Certification

  • Basic Shift management Course from McDonald University.

Accomplishments

  • Achieved First Class First at my Masters of Science.
  • Employee Of the month at McDonald's
  • Man of the Match at college cricket Tournament.

References

References available upon request.

Timeline

Assistant Store Manager

Circle K
08.2022 - Current

Assistant Outlet Manager

Meena Bazar
02.2018 - 08.2021

Shift Manager

McDonald's
03.2012 - 08.2014

MBA - Human Resources Management

Trinity Saint David

Master of Science - Botany

Dhaka College

Bachelor of Science - Botany

Dhaka College

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Bikash Sarker