Bidemi Timothy
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company’s success. Specialize in quality, speed, and process optimization. Articulate, energetic and result oriented with exemplary passion for developing relationship, cultivating partnership, and growing businesses.
Overview
4
4
years of professional experience
Work History
Key worker
CONAI CLUBHOUSE HOUSE/ CHERRY ORCHARD
01.2023 - Current
- Conaí Clubhouse is a non- medical community based mental health recovery.
- Employed as generalists and use the Clubhouse environment to develop relationships whereby members experience themselves as valued participants in the Clubhouse community.
- Staff and members run the service together.
- Staff engage members through encouragement, appreciation for their help, and a focus on abilities, while allowing for and accepting limitations.
- The service supports members to build skills, friendships, add stability to their lives and achieve employment and educational goals.
Assistant Manager
Domino's Pizza
08.2020 - 12.2022
- Skilled at leading teams to efficiently meet goals.
- Successful background matching employees with roles for maximum performance.
- Upbeat and proactive with strong focus on continuous operational improvement., Trained staff on best practices to achieve optimal productivity.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Evaluated staff performance, implementing training and development programs to maintain exceptional service levels.
- Managed accounting duties such as revenue reporting and forecasting, enabling smooth financial operations.
- Maintained store appearance, including shelving organization, store layout and visual merchandise planning.
- Recruited, interviewed, and hired high-performing individuals, developing passionate, dedicated teams.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain costs, and meet customer demands.
Sales/Customer Service Representative
Domino's Pizza
11.2019 - 08.2020
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
Education
Bachelor of Arts - social science level
Dublin Business school
11.2022
Inchicore College of Further
07.2019
Skills
- Time management
- Inventory control
- Clerical support
- Sales monitoring
- Physical resource management
- Recruiting and interviewing
- Staff supervision
- Employee scheduling
- Team leadership
- Multitasking
- Team coordination
Timeline
Key worker
CONAI CLUBHOUSE HOUSE/ CHERRY ORCHARD
01.2023 - Current
Assistant Manager
Domino's Pizza
08.2020 - 12.2022
Sales/Customer Service Representative
Domino's Pizza
11.2019 - 08.2020
Bachelor of Arts - social science level
Dublin Business school
Inchicore College of Further
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