Béibhinn O’Dea
Galway City Centre
Summary
Dynamic Commerce graduate with a focus on Digital Business & Analytics and solid customer service experience. Demonstrates proficiency in digital tools and strong organisational skills, ensuring seamless operations. Aiming to enhance business environments through effective communication and analytical insights in administrative or operational capacities.
Overview
4
4
years of professional experience
Work History
Host
Galway Arms
Chicago, US
06.2026 - 08.2026
- Greeted guests warmly, enhancing their first impression and overall experience.
- Processed reservations via phone and in person, ensuring accurate and timely bookings.
- Managed reservation systems to optimize seating arrangements and maximize guest satisfaction.
Food and Beverage Server
Gourmet Food Parlour
Salthill, Galway
01.2026 - 05.2026
- Gained experience as a barista in a high-volume café.
- Communicated effectively with kitchen staff regarding order details, special requests, and allergies.
- Followed proper cash-handling procedures when accepting customer payments.
Waitress
The Ardilaun Hotel
10.2025 - 12.2025
Production Operator
NDP (Hyperion)
07.2025 - 08.2025
- Processed production orders to ensure adherence to schedule requirements.
- Prepared and sterilised equipment to facilitate efficient manufacturing operations.
- Weighed, measured, and packaged products to ensure compliance with regulations and customer specifications.
Food & Beverage Assistant
The House Hotel
09.2024 - 06.2025
- Prepared and served various cocktails, beers, wines, and non-alcoholic beverages to guests.
- Provided assistance to guests with dietary needs or inquiries about food items.
- Communicated with the kitchen and chef to alert them when food supplies were running low, ensuring seamless service.
- Processed cash and card payments, ensuring accurate till balance at end of shifts.
Deli Assistant
Centra
11.2023 - 08.2024
Playroom Attendant
The Inn at Dromoland
Ennis
07.2022 - 09.2023
- Delivered friendly customer service, creating a welcoming atmosphere for guests.
- Provided assistance to parents by addressing their questions and concerns effectively. who had questions or concerns.
- Managed incoming calls from guests to address inquiries and provide assistance. and managed bookings, ensuring a smooth guest experience.
- Operated the till and replenished stock.
Education
Bachelor of Commerce (BComm) - Digital Business & Analytics
University of Galway
01-2026
Leaving Certificate -
Colaiste Muire
Ennis, Co. Clare01-2023
Skills
- Reservation management
- Customer Service
- Proficient in Excel and Microsoft Word
- Attention to detail
- Time Management
- Data analysis
- Effective communication
- Teamwork
Interests And Achievements
- Received Employability Award Certificate from University of Galway
- Completed LIFT facilitator training
- Interested in reading, baking, cooking and fitness
- Passed ABRSM Grade 5 violin exam
- Participated in the GAISCE programme
Timeline
Host
Galway Arms
06.2026 - 08.2026
Food and Beverage Server
Gourmet Food Parlour
01.2026 - 05.2026
Waitress
The Ardilaun Hotel
10.2025 - 12.2025
Production Operator
NDP (Hyperion)
07.2025 - 08.2025
Food & Beverage Assistant
The House Hotel
09.2024 - 06.2025
Deli Assistant
Centra
11.2023 - 08.2024
Playroom Attendant
The Inn at Dromoland
07.2022 - 09.2023
Bachelor of Commerce (BComm) - Digital Business & Analytics
University of Galway
Leaving Certificate -
Colaiste Muire