Bianca Inwood
Wexford
Summary
Highly skilled professional with expertise in Microsoft Office Suite, order processing, and process improvement. Demonstrates exceptional customer service excellence and engagement, with proficiency in CRM software. Adept at developing efficient filing systems, showcasing strong organisational skills and commercial awareness. Committed to enhancing operational efficiency through meticulous data entry and effective verbal articulation. Career goal includes leveraging skills to drive customer satisfaction and operational success in a dynamic environment.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
Administrator / Supervisor
Pikeman Cleaning Ltd
Wexford
08.2023 - 12.2024
- Analysed and managed intricate resource challenges to improve scheduling
- Converted senior management directives into front-line actions and oversaw staff implementation
- Created high-quality documents, spreadsheets, and presentations for internal and external use
- Oversaw offsite inventory of cleaning supplies, ensuring project readiness
- Responsible for shift schedule and roster for a cleaning team of 6
- Leveraged scheduling tools to enhance resource management and timelines
- Led daily operations to enhance productivity levels
Temporary Clerical Officer
Department of Revenue
Wexford
06.2023 - 08.2023
- Call centre department of VRT, answering and made appropriate + calls a day
- Maintained strict adherence to data protection standards in all customer dealings
- Accurately logged customer queries/complaints in CRM system for effective follow-up
- Managed customer issues and queries as initial point of contact
- Provided guidance on VRT non-compliance regulations and penalties
- Supported people moving to Ireland with customs, VAT and VRT issues
Receptionist/Administrator/Sales
Joyces Expert Electrical
Wexford
02.2020 - 06.2023
- Directed phone calls, maintaining seamless company communication flow
- Managed stock inwards booking and associated administration
- Addressed administrative and customer service concerns with expertise and friendly assistance
- Managed 120+ daily calls, compiling detailed notes and forwarding efficiently
- Handled documentation for incoming and outgoing warehouse shipments
- Swiftly addressed issues of late deliveries and damaged items
- Ensured on-time supply chain management through supplier collaboration
- Boosted customer approval by swiftly managing and resolving issues
- Assisted customers with complaints and facilitated issue resolution
- Guided customers to appropriate departments for expert assistance, promoting efficient service delivery
- Executed cashier tasks, maintaining balance accuracy and completing end-of-day banking
- Instructed new team members in customer service protocols to achieve standard consistency
Showroom Cleaner
Bolands Mercedes Benz
Wexford
03.2018 - 01.2020
Full Time Parent
Home
Wexford
01.2009 - 03.2018
Office Administrator/Customer Support/Sales
Wexford Building Supplies
Wexford
01.2005 - 01.2009
Retail Sales Associate
Vodafone
Wexford
01.2003 - 01.2005
- Delivered top-tier customer service and sales in person
- Managed direct sales with customers
- Enhanced sales performance with effective upselling techniques
- Handled supplier agreements and validated order payments
- Registered and verified new contracts
- Delivered outstanding customer satisfaction by applying extensive product knowledge and attentive service
- Managed till operations with precision and ensured transaction accuracy
- Enhanced store reputation through exceptional customer service skills
- Efficiently processed payments on cash registers
Retail Sales/Customer Service/Cashier
Bank of Ireland
Dublin 4
09.1999 - 01.2003
- Handled branch switchboard and responded to account queries
- Consistently achieved high levels of customer satisfaction
- Achieved service quality targets with in-depth knowledge of bank products and services
- Proposed new products and services aligned with customer requirements
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Guided customers in adopting online banking solutions to alleviate in-branch workload
- Strengthened client interactions with adept problem resolution
- Executed teller duties such as customer cash deposit and withdrawal transactions
Education
FETAC Level 5 - Business Administration
VTOS
01.2015 - 01.2017
Skills
- Microsoft Office Suite
- Order processing
- Process improvement
- Customer engagement
- Customer service excellence
- CRM Software proficiency
- Organisational skills
- Filing system development
- Verbal articulation
- Data Entry
- Commercial Awareness
Timeline
Administrator / Supervisor
Pikeman Cleaning Ltd
08.2023 - 12.2024
Temporary Clerical Officer
Department of Revenue
06.2023 - 08.2023
Receptionist/Administrator/Sales
Joyces Expert Electrical
02.2020 - 06.2023
Showroom Cleaner
Bolands Mercedes Benz
03.2018 - 01.2020
FETAC Level 5 - Business Administration
VTOS
01.2015 - 01.2017
Full Time Parent
Home
01.2009 - 03.2018
Office Administrator/Customer Support/Sales
Wexford Building Supplies
01.2005 - 01.2009
Retail Sales Associate
Vodafone
01.2003 - 01.2005
Retail Sales/Customer Service/Cashier
Bank of Ireland
09.1999 - 01.2003
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