BHUMIKA SHAH
Dublin
Summary
Dynamic Cloud Support Engineer with AWS expertise, adept at crafting innovative cloud architecture solutions. Proven track record in network troubleshooting and Linux administration, delivering high-quality support to enterprise clients. Recognized for exceptional problem-solving skills and a commitment to enhancing system performance in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cloud Support Engineer
Amazon Web Services
07.2019 - Current
- Company Overview: https://www.linkedin.com/company/amazon-web-services/
- High standard support for AWS customers across a whole range of services including: EC2 (Computing), VPC (Network Design, Subnet, Security groups,VPC Endpoints,NAT Gateways, Network ACL, Routing), Route 53 (Amazon Registrar & DNS Services), ELB (Elastic Load Balancer), Direct connect, VPN, Transit Gateway,BGP
- Providing Premium Support for business and enterprise customers with core operational, technical, or architectural challenges
- Https://www.linkedin.com/company/amazon-web-services/
HTTS (High Touch TAC Support) Security Engineer
Cisco Systems Private Ltd.
06.2018 - Current
- Working on Security Related Issues raised by Cisco's Prime Customers
- Technologies handled include: Cisco ASA Firewalls, Cisco Firepower, VPN (IPSEC-IKEv1, IKEv2, DMVPN,GRE,GetVPN), L2 switching(STP,RSTP,RPVSTP+) L3 Routing
- Significant past experience with the following protocols and concepts: BGP, OSPF, TCP/IP, TCP/IP Flow control, UDP, HSRP/VRRP/GLBP, DNS, ARP, HTTP, SSL, STP, Trunking, & Port Channeling, IPsec and TLS
- Experience configuring and supporting IPSEC-based VPNs and IPSEC-capable devices such as Cisco ASA, Cisco ISR
- Comfortable working in a Linux/Unix environment
- Working in High Touch TAC environment to resolve highly complicated security issues of premium customers
- Going High severity calls, co ordinating with BU teams and Design teams to get end to end solution for customer
Technical Specialist-(MSS)
Vodafone Global Services Pvt. Ltd.
Bengaluru
11.2014 - Current
- Creating the optimum technical solution in the context of the customer's environment, requirements, and financial resources; ensuring a quality system design which provides improved system performance
- Planning & Implementating complex changes within Cable & Wireless Hosted infrastructure in Swindon, Park Royal, Watford and Leeds, based around an ITIL framework
- Troubleshooting and resolution of incidents, working to critical SLA’s
- Joining Conference calls to solve the issue with the customer
- Rendered services as customers single point of contact for all service related issues
- Supervising plan & implementation process complex changes within cable & wireless hosted infrastructure in Swindon, Park Royal, Watford and Leeds, based around an ITIL framework
- Raising vendor fault tickets, managing the replacement and return of failed devices with hardware suppliers in accordance with SLA
- Utilizing escalations matrices where required
- Working to predefined SLAs & KPIs
- Configuring new VPN setup (IKEV1, Flex, DMVPN, GETVPN, and GRE) and troubleshooting security issues using Bastion hosts (UNIX and Windows)
- On time report any Security incident, bug and or vulnerabilities
- Basic knowledge on AWS Cloud(EC2,S3,EBS), Virtualization Vmware
- Troubleshooting on Linux distribution like Redhat and UBUNTU
Project Engineer (Data Team)
AGC Networks Ltd.
Bengaluru
11.2013 - 10.2014
- Worked as Field Engineer and Resident Engineer have visited datacenters physically and worked on Replacing Network devices and taking scheduled backups of network
- Performed DHCP configuration on Cisco Router & Switches, DHCP Snooping, DNS Configuration
- Configuration and trouble-shooting of HSRP and VRRP
- Monitored Port Security, Spanning-Tree on Cisco Switches and packet capture and analysis using Wire-Shark sniffing tool
- Managed and administered IPS and Customized new Signature
Education
B.E. - Electronics
Shah and Anchor Kutchii Engineering College
01.2012
12th -
K.J.Somaiya college
Mumbai, India01.2008
10th -
Chandrakant Patkar Vidyalaya
01.2006
Skills
- Cloud architecture design
- Network troubleshooting
- Linux administration
- AWS expertise
- Routing & Switching
Languages
- English
- Hindi
- Marathi
- Gujarati
Certification
- CCIE Security, Cisco Certified Internetworking Expert, CCIE No. 44187
- AWS Networking speciality
- AWS Solutions architect professional
- VPN subject matter expert
- Direct connect subject matter expert
Timeline
Cloud Support Engineer
Amazon Web Services
07.2019 - Current
HTTS (High Touch TAC Support) Security Engineer
Cisco Systems Private Ltd.
06.2018 - Current
Technical Specialist-(MSS)
Vodafone Global Services Pvt. Ltd.
11.2014 - Current
Project Engineer (Data Team)
AGC Networks Ltd.
11.2013 - 10.2014
B.E. - Electronics
Shah and Anchor Kutchii Engineering College
12th -
K.J.Somaiya college
10th -
Chandrakant Patkar Vidyalaya
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