Summary
Overview
Work History
Education
Skills
Timeline
Generic

BHARATH REDDY CHIRRA

Dublin

Summary

Experienced Retail Store Manager and Customer Experience Manager with 10 years of experience in retail operations, team leadership, sales, stock management, Health, Nutrition & Wellness and customer service. Proven ability to lead and develop teams, improve store performance, manage inventory, deliver excellent customer experiences and maintain high operational standards in fast-paced environments.
Strong communicator and problem solver with experience in recruitment, coaching, performance management, merchandising, promotions, cost control, health & safety and food safety. Genuine interest in health, nutrition and wellness, with a strong commitment to continuous learning and professional development.

Overview

4
4
years of professional experience

Work History

Customer Experience Manager

Tesco Superstore
04.2026 - Current
  • Lead and support colleagues to deliver consistently high customer service and experience standards.
  • Coach and motivate team members to achieve customer, operational and commercial objectives.
  • Monitor customer feedback, resolve complaints and identify opportunities to improve service and store processes.
  • Support colleague deployment, workload prioritisation and smooth store operations during busy trading periods.
  • Maintain high standards of store presentation, availability, cleanliness, health & safety and company compliance.
  • Support sales and promotional activity, ensuring customer-facing areas are well presented and products are available.
  • Communicate priorities effectively and provide coaching and feedback to improve colleague performance.
  • Build strong relationships with colleagues and management while adapting to changing business requirements.

Store Manager

GOODNESS ME
London, Canada
09.2024 - 11.2025
  • Managed overall store operations, including sales, stock, customer service, team performance and store standards.
  • Led, recruited, trained, coached and developed colleagues to achieve operational and customer-service objectives.
  • Monitored sales performance and implemented merchandising, promotional and seasonal initiatives to support growth.
  • Managed inventory, ordering and product availability while reducing waste and stock-related issues.
  • Strengthened stock-control processes and introduced fresh checks, contributing to a 12% reduction in shrink.
  • Maintained high food safety, hygiene, health & safety and quality standards.
  • Managed staffing and workloads to ensure effective store coverage during busy periods.
  • Resolved customer concerns professionally and built strong relationships with customers, colleagues and suppliers.
  • Supported underperforming colleagues through targeted coaching and performance development.

Store Manager of Operations

STEWARTS VILLAGE MART
, Canada
08.2022 - 08.2024
  • Managed daily store operations, sales performance, inventory and operational standards.
  • Recruited, trained, coached and mentored employees to improve team performance.
  • Analysed sales and financial information to identify opportunities for growth and cost control.
  • Managed stock levels and ordering to maintain availability and minimise waste.
  • Ensured compliance with food safety, company policies and operational requirements.
  • Resolved customer complaints and maintained strong customer relationships.
  • Organised promotions and sales initiatives to increase customer engagement.
  • Built effective relationships with vendors and negotiated pricing and product requirements.

Education

Master of Science - Internet Programming & Database Managemen

Lambton College
Canada
2015

Bachelor of Science - Computer Science

Osmania University
India
2013

Skills

  • Retail management
  • Team leadership
  • Sales and KPI management
  • Customer service
  • Staff training and development
  • Store operations
  • Inventory management
  • Health and wellness knowledge
  • Coaching and performance management
  • Stakeholder management
  • Time management

Timeline

Customer Experience Manager

Tesco Superstore
04.2026 - Current

Store Manager

GOODNESS ME
09.2024 - 11.2025

Store Manager of Operations

STEWARTS VILLAGE MART
08.2022 - 08.2024

Master of Science - Internet Programming & Database Managemen

Lambton College

Bachelor of Science - Computer Science

Osmania University

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BHARATH REDDY CHIRRA