Annette Meissner
Carrickmacross
Summary
Passionate individual with over 6 years of experience in credit collections, business development and sales management in Ireland with an extensive knowledge of account management and business development of the key clients. Excellent communicator with years of experience in team development and coaching. Trusted client partner and natural sales leader.
Overview
7
7
years of professional experience
Work History
Inside Sales Business Development Executive
PayPal
Dublin
04.2022 - 03.2024
- Covering 3 German speaking countries across the EU region with a big focus on personalization and geo-localization when contacting any prospective new merchants via phone, VC or social media platforms to perform an initial assessment of prospects while identifying existing pain points to determine how PayPal's platform could address those needs
- Conducting extensive research to expand targeted accounts using tools like Zoominfo, Sales Navigator and other methods
- Providing one on one consultations based on the research to upsell and expand the accounts yet maintaining the white gloves experience especially when dealing with the C-level
- Always achieving over 100% of my monthly quotas since my off-ramp period.
Credit Collection Specialist
PayPal
Dundalk
12.2020 - 04.2022
- Inbound and Outbound customer support role in a target driven environment
- My main goal was to find best possible solutions for all parties to clear any negative balance on our customer's accounts
- Daily analyzing data, trends, and accounts performance and developing robust strategic plans to lower down the negative balance ratio
- Excelling at working cross-functionally within the PayPal org
- Coordinate support in preparation for installment plans for our customers and merchants.
Negative Balance Collection Specialist
PayPal
Dundalk
07.2020 - 12.2020
- Inbound/Outbound customer support role where my main task was to find best possible solution for both PayPal and the customer to clear any negative balance left on personal and business accounts
- After 5 months in this role I have been promoted to Credit Collection Specialist.
Senior Sales Agent
National Pen
Dundalk
05.2018 - 07.2020
- Acting as a first contact for all inbound customer calls including, complaints, missing orders or issues with their payments
- After 4 months in this role I have been promoted to the Senior Sales Agent Position with a database of more than 1000 customers, who are supported by regular outbound calls and account reviews
- Responsible for invoices, delivery reports and new sales accounts.
Business Owner of Curtain Studio Meissner
Übach-Palenberg
- Driving sales and maximizing profit opportunities for the store and the business in general, ensuring that all team members and management teams continuously aim to achieve all key company targets and sales goals
- Identifying areas and opportunities for improvement in product ranges by working closely with different vendors to sustain maximum commerciality and sustainability across the business
- Inspiring and leading teams of 15 to deliver a high standard of customer service and demonstrate the brand values.
Skills
Employee Wellbeing Ambassador
Salesforce and Outreach SuperUser
Wellness Champion
Team player
Problem Solving
Consultative Selling
Data analysis & financing reporting
Full driving license
Awards
2023, PayPal Wellness Award
References
References available upon request.
Timeline
Inside Sales Business Development Executive
PayPal
04.2022 - 03.2024
Credit Collection Specialist
PayPal
12.2020 - 04.2022
Negative Balance Collection Specialist
PayPal
07.2020 - 12.2020
Senior Sales Agent
National Pen
05.2018 - 07.2020