Bethany Emineth
College Place
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
8
8
years of professional experience
Work History
Member Service Representative 1
Potlatch No.1 Financial Credit Union
10.2021 - 01.2025
- Greet members and assist them with their banking needs and transactions, such as withdrawals, deposits, automatic payments, wires, enrolling in online banking
- Accurately maintain a cash drawer
- Assist in weekly inventory and monthly audits of cash machines, cash drawers, and vault
- Coordinated schedules and booked appointments
- Answer phone calls
- Maintain important account documentation and electronically and physically file it
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintain lobby appearance
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Sporting Goods Clerk
Cascade Farm & Outdoor
09.2019 - 06.2021
- Greet customers, safely and properly handle & show firearms, answer questions and complete federal and state paperwork for firearm sales; making sure there are no errors, verifying the serial number on the gun to the box, check IDs, hand ammo to customers, make keys, put line on fishing reels, sell hunting and fishing licenses, work freight, fax and mail papers off, call customers and assist customers in finding products
- Contact vendors to special order firearms and gun accessories
- Cashier - Greet customers, assist customers in finding items they are looking for, answer the phone, price verify on products, keep a clean organized area, handle cash and give change, stock shelves, face aisles, rotate product, put together displays of product, write out rain checks if product not available and contact them when the product comes in
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Subway Sandwich Artist
Dayton Mercantile
06.2017 - 04.2019
- Greet customers, take orders, prepare food, operate cash registers, collect payment & give change, prepare backups, perform opening & closing duties, take inventory and order supplies
- Checker - Scan & bag items, operate cash registers, collect payment & give change, assist customers in finding items, movie rentals and stock shelves
- Fruit Cutter - Assist Produce Department in cutting and preparing cups, bowls and fruit platters
- Weigh items, print price stickers, stock & organize deli cold case
- Champs Chicken Deli Clerk - Greet customers, operate a slicer, breader & fryer, take orders, prepare food for the cold case, operate the cash register, collect payment & give change
- Barista - Greet customers, take orders, make drinks such as Lattes, Italian sodas & Americanas, operate cash registers, collect payment and give change
- All located within the Dayton Mercantile Store
- Increased speed of service through effective multitasking and time management skills.
Education
AA Degree - Integrated Agricultural Systems
Walla Walla Community College
Walla Walla, Wa06.2021
Diploma -
Dayton High School
Dayton, WA06.2019
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Transaction processing
- Account management
- Document processing
- Payment processing
- Point-of-sale system
- Teamwork and collaboration
- Data entry
- Call documentation
Timeline
Member Service Representative 1
Potlatch No.1 Financial Credit Union
10.2021 - 01.2025
Sporting Goods Clerk
Cascade Farm & Outdoor
09.2019 - 06.2021
Subway Sandwich Artist
Dayton Mercantile
06.2017 - 04.2019
AA Degree - Integrated Agricultural Systems
Walla Walla Community College
Diploma -
Dayton High School
Similar Profiles
TJ WadleyTJ Wadley
Member Service Representative at Potlatch No 1 Financial Credit UnionMember Service Representative at Potlatch No 1 Financial Credit Union
Jeaneeka ChevalierJeaneeka Chevalier
Relationship Specialist at 121 Financial Credit Union/ Vystar Credit UnionRelationship Specialist at 121 Financial Credit Union/ Vystar Credit Union
Alison Flores MejoradaAlison Flores Mejorada
Member Support Representative at Golden 1 Credit UnionMember Support Representative at Golden 1 Credit Union