Bernice Welacky
Kingsville
Summary
Operations professional with significant experience driving customer satisfaction and efficiency improvements. Skilled in process optimization, team leadership, and strategic planning. Strong focus on collaboration and adaptability, ensuring seamless operations and high-quality service delivery. Known for problem-solving abilities and effective communication.
Overview
9
9
years of professional experience
Work History
Wine Sales Representative
Paglione Estate Winery
06.2023 - Current
- In first month, increased wine sales by 16% and became top wine salesperson
- Presentation and sales of wines to licensees, LCBO purchasers, and general clientele
- Restocking of wine cellar, maintenance of inventory
Reception Manager
Hotel Gustavia
01.2022 - 01.2023
- Highly organized and efficient reception manager with a track record of managing front desk operations, leading teams, and providing exceptional customer service
- Possesses excellent communication, interpersonal, and problem-solving skills
- Developed and implemented processes to improve efficiency and streamline operations, resulting in a more productive and organized workplace
- Trained and updated new staff members on company policies, procedures, and customer service standards
- Resolved conflicts and issues with guests and staff members in a professional and timely manner
- Maintained accurate records, managed schedules, and coordinated events and meetings
- This was a bilingual French/English speaking position
- Short-term contract position
Hotel Manager
Chateau de Jalesnes
01.2019 - 01.2021
- Tracked expenditures from volunteer staff, and expenses related to weddings hosted at the chateau
- Trained staff on customer service etiquette for weddings and service
- Managed staff/volunteer schedules
- Coordinated volunteer arrivals/departures, onboarding
- Re-designed website, and brochure in conjunction with local photographers and web designers
- Managed social media accounts
- Co-ordinated and scheduled all maintenance programs with internal and external vendors
- Communication and negotiation with external vendors to obtain supplies for wedding/chateau operations
- Oversaw and participated in preparation of Chateau for wedding events
- This was a bilingual French/English speaking role
- This position was lost due to Covid restrictions on the hotel industry in France
Operations Manager
Boho Co
01.2016 - 01.2019
- Managed the day-to-day operations of a multiple hotels/hostels within the 8-property international organization
- Was key in redesigning the bar concept, café and entertainment schedule thereby tripling the income of the business in the first three months since the introduction
- Coordinated with the community association and outside vendors to include the hotel in a 4,000-person annual street festival, which helped to raise the hotel's profile and attract new customers and incorporate the community into our business to meet our vision
- Internal Contract: 3 months in Accra, Ghana, Africa overseeing the design/build of new hotel bar and created new F&B program
- Managed day-to-day operations including financial spending/budget, daily transactions, and monthly closings
- Managed the general accounting with external vendors to assure quality and cost control
Education
Bachelor of Arts - Political Science
Certificate - Human Resources Management
01-2023
Skills
- Effective Communication
- Self-Motivated Professional
- Cross-Functional Collaboration
- Analytical Problem Solving
- Results Oriented Approach
- Emotional Intelligence
- Conflict Resolution
- Computer & Application Intuitiveness
- Records Management
- French/English Speaker
- Responsive to New Challenges
- Decision Making
- Goal-oriented mindset
- Customer service focus
- Operations monitoring
- Budgeting and financials
- Guest services management
- Employee relations and conflict resolution
- Staff training and development
- Planning and implementation
- Data entry proficiency
- Interpersonal communications
- Marketing and promotions
- Policies and procedures implementation
- Teamwork and collaboration
- Scheduling expertise
- Outstanding communication skills
- Employee motivation
- Strong leadership
- Territory management
- Brand promotion
- Management
Professional Development
- 01/01/23, Pippet French language exams: Reading, Writing and Speaking - Level B
- 01/01/22, Government of Canada French Comprehension Exams: Reading and Writing - Level B
- 01/01/21, Diversity, Inclusion for HR Professionals, Certificate - University of California
- 01/01/21, Diversity, Equity & Inclusion Non-Degree Program, U of California
Languages
English
Native language
French
Upper intermediate
B2
Timeline
Wine Sales Representative - Paglione Estate Winery
06.2023 - Current
Reception Manager - Hotel Gustavia
01.2022 - 01.2023
Hotel Manager - Chateau de Jalesnes
01.2019 - 01.2021
Operations Manager - Boho Co
01.2016 - 01.2019
University of Windsor - Bachelor of Arts, Political Science
Simon Fraser University - Certificate, Human Resources Management
Similar Profiles
Narayan SubediNarayan Subedi
Chef De Partie at Marnong Estate WineryChef De Partie at Marnong Estate Winery
Alejandro MedrandaAlejandro Medranda
Wine Server at Lorenzi Estate WineryWine Server at Lorenzi Estate Winery
Colton JanysekColton Janysek
Private Contractor (Operations/ Chief Engineer) at Solaro Estate WineryPrivate Contractor (Operations/ Chief Engineer) at Solaro Estate Winery