BERKAY MUTLU

• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Mentored and guided employees to foster proper completion of assigned duties.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Built strong relationships with customers through positive attitude and attentive response.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Provided exceptional customer service to all guests and escalated concerns where needed.
• Welcomed guests to events, checked invitations, and oversaw proper seating.
• Set up event facilities and equipment, cleaned areas, and organized supplies.
• Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
• Planned and maintained event timelines to track milestones and successfully reach event goals.
• Helped organize and manage successful events with attendance of over 350 people.

The places I worked were in Hilton Hotel and Istanbul Ciragan Place.

• Gained extensive knowledge in data entry, analysis and reporting.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Quick adaptation on versatile working areas.