Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Languages
Interests
Timeline
AccountManager
BERKAY MUTLU

BERKAY MUTLU

Graduate(Business Administration) - Bar Specialist/Team Leader
Dublin

Summary

I am Berkay Mutlu, born in 1996. I graduated from Business Administration from Yildiz Technical University which is one of the most successful universities in Turkey. I studied half English, half Turkish. I was part of a couple of projects at university. During my university life, I started working as an intern at the Istanbul Chamber of Commerce. I got some experiences while working there, regarding how is going through the processes. After that, I realized that my English language skill is not efficient. I decided to go to Dublin to improve my English. Since 2020 January, I have been living in Dublin, I have started working in a bar at the Dublin Airport as a team member since 2020 February. Furthermore, I was promoted as a bar specialist and a team leader respectively. What i gain by my experience in Cafe Bar Airport are;

- Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

-Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Bar Specialist/Team Leader

SSP/Cafe Bar Dublin Airport
Dublin
2020.02 - Current
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Event Staff Member

Mice Academy
Istanbul
2019.09 - 2019.12
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Planned and maintained event timelines to track milestones and successfully reach event goals.
  • Helped organize and manage successful events with attendance of over 350 people.

The places I worked were in Hilton Hotel and Istanbul Ciragan Place.

Chamber Registrar(Internship)

Istanbul Chamber of Commerce
Istanbul
2018.07 - 2018.10
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Quick adaptation on versatile working areas.

Education

BBA - Business Administration

Yildiz Technical University
Istanbul
2014.09 - 2019.06

Upper İntermediate - English Language

ISI English Language School
Dublin
2020.02 - 2021.04

Skills

    Team leadership skills

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Accomplishments

    - Dublin Airport Identification Card which allows me work in airside and landside.

    - IELTS Exam/6.5

    - Lean Industry-Lean Thinking System

    - SPSS Programme

Software

Microsoft Office Excell

Microsoft Office Programmes

SPSS

Languages

Turkish

English

Interests

Animals/Natural Life

Space/Infinity

Philosophy

Organization

Timeline

Bar Specialist/Team Leader

SSP/Cafe Bar Dublin Airport
2020.02 - Current

Upper İntermediate - English Language

ISI English Language School
2020.02 - 2021.04

Event Staff Member

Mice Academy
2019.09 - 2019.12

Chamber Registrar(Internship)

Istanbul Chamber of Commerce
2018.07 - 2018.10

BBA - Business Administration

Yildiz Technical University
2014.09 - 2019.06
BERKAY MUTLUGraduate(Business Administration) - Bar Specialist/Team Leader