Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Berenice Gonzalez

15013 Ceres Ave Fontana

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

10
10
years of professional experience

Work History

Receptionist/Retail Sales Associate

Kouroshjewelryinc
06.2020 - 09.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.

Waiter's Assistant /Food Service Worker

IHOP
11.2011 - 05.2020
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.

Education

Phlebotomist - Health Care / Lab

AUMT Institute
4710 Ontario Mills Pkwy C, Ontario, CA 91764
09-2024

GED -

Fontana Adult School
10755 Oleander Ave Fontana Ca 92337
08-2023

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Scheduling
  • Scheduling appointments
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • Schedule management
  • Document management
  • Typing speed

Languages

Spanish
Native language
English
Proficient
C2

Timeline

Receptionist/Retail Sales Associate

Kouroshjewelryinc
06.2020 - 09.2021

Waiter's Assistant /Food Service Worker

IHOP
11.2011 - 05.2020

Phlebotomist - Health Care / Lab

AUMT Institute

GED -

Fontana Adult School

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Berenice Gonzalez