Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Benjamin Wolf

Limerick

Summary

I'm someone who really enjoys helping people and finding solutions that work. I’ve got a solid background in customer service and know how to handle difficult situations calmly and clearly. I’m great at talking things through, solving problems, and making sure the customer is satisfied.

I work well with others, adapt quickly when things change, and always keep the bigger goal in mind. I like stepping in before problems get bigger, and I care about both the team and the customer experience.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Viagogo
09.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Ticket Seller

Holidayworld
01.2023 - Current
  • In this same job, I have also performed the role of park monitor, which has given me the ability and knowledge of how the park's attractions operate, including their appropriate safety measures.

Internship in Networked Computer Systems Admin

Satocan
11.2023 - 02.2024
  • Internship completed to finish my studies as a Networked Computer Systems Administrator, during which I was able to learn and improve knowledge closely related to my studies.

Client Support Specialist

Serem
01.2020 - 10.2022
  • At SEREM, I was working as a teleoperator in the German language for the company Bayer, providing technical support for computer issues, performing necessary troubleshooting (including the entire Microsoft Office environment and internal company applications, as well as customer computer maintenance).
  • I previously completed a training course on soft skills and hard skills.

Education

HIGH SCHOOL DIPLOMA/EBAU - UNIVERSITY ENTRANCE EXAM

COLEGIO ALMA S
01.2018

PRIMARY EDUCATION -

STUTTGART KALTENTAL

ADMINISTRATION OF NETWORKED COMPUTER SYSTEMS (HIGHER CERTIFICATE) -

ICSE
01.2024

COMPUTER ENGINEERING -

UNIVERSIDAD DE LAS PALMAS DE GRAN CANARIA
01.2018

Skills

  • Customer communication
  • Team worker
  • Microsoft Office 360
  • Java programming
  • Database (PHP)
  • Computer hardware maintenance
  • Excellent customer service
  • Problem-solving

Languages

Spanish
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Customer Service Representative

Viagogo
09.2024 - Current

Internship in Networked Computer Systems Admin

Satocan
11.2023 - 02.2024

Ticket Seller

Holidayworld
01.2023 - Current

Client Support Specialist

Serem
01.2020 - 10.2022

PRIMARY EDUCATION -

STUTTGART KALTENTAL

ADMINISTRATION OF NETWORKED COMPUTER SYSTEMS (HIGHER CERTIFICATE) -

ICSE

COMPUTER ENGINEERING -

UNIVERSIDAD DE LAS PALMAS DE GRAN CANARIA

HIGH SCHOOL DIPLOMA/EBAU - UNIVERSITY ENTRANCE EXAM

COLEGIO ALMA S
Benjamin Wolf