Benjamin Grujic
Hospitality
Dublin
Summary
Advanced Communication Skills to effectively serve your company in an internship position. Dedicated, hardworking, and committed to becoming a dependable and valuable team member. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Supervisor
JumpJuice
11.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Observed packing operations to verify conformance to specifications.
- Frequently inspected production area to verify proper equipment operation.
- Reduced employee turnover by fostering positive work environment and providing ongoing feedback to staff members.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Evaluated employee performance and coached and trained to improve weak areas.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained database systems to track and analyze operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Devised and implemented processes and procedures to streamline operations.
- Developed and implemented customer service policies to enhance satisfaction.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Created and managed project plans, timelines and budgets.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Excellent communication skills, both verbal and written.
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours across night, weekend, and holiday shifts.
Bartender
Crowne Plaza Dublin Airport
4 2023 - 9 2023
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards
- Maintained bar stocks, replenishing daily as necessary
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers
- Provided efficient food and drinks service for high levels of customer satisfaction
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service
- Proposed changes to drink preparation methods to achieve different tastes
- Displayed products on shelves and displays to encourage purchases
- Inspected customer identification to verify age against legal standards
- Served guests spirits, lagers and stouts at bar
- Completed end-of-day cleanup to reset bar for next day
- Followed food safety and hygiene requirements to protect guests
- Collected, washed and put away glassware between guests
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands
- Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions
- Supported serving staff with fast, accurate beverage preparation
- Resolved customer complaints in a timely and professional manner, resulting in increased customer satisfaction.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Food and Beverage assistant
Metro Hotel Dublin Airport
09.2023 - 11.2023
- Promptly resolved customer complaints promptly, escalating larger operational concerns to management
- Facilitated excellent customer experience by providing friendly, attentive and proactive customer service
- Greeted new customers, answered initial questions and took drink orders
- Took orders, using effective upselling techniques to increase customer interest in additional products
- Suggested products to customers based on dietary requests and latest food trends
- Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments
- Retained knowledge of current menu selections for accurate, reliable customer guidance
- Processed cash and card payments, providing correct change for cash purposes
- Kept work surfaces, tables, chairs and customer areas clean by conducting sanitation in-line with OSHA standards
- Thoroughly hand-washed dishes and glassware
- Created and delivered orders while maintaining accuracy and attention to detail
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service
- Demonstrated understanding of best practices and safety regulations involved in food preparation
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times
- Resolved customer complaints promptly, escalating larger operational concerns to management
- Maintained safe hygiene and food handling standards for full compliance
- Assisted kitchen with food preparations, making basic orders and plating snacks
- Monitored inventory levels, promptly ordering low-stocked supplies and ordering extra for busier periods
- Answered phones politely and promptly while accurately recording and confirming reservations
- Liaised with catering supervisor, servers and event organisers to comply with event logistics and maintain smooth operations
- Arranged appetizers, main cuisines and desserts in chafing dishes and trays to prepare for event.
Warehouse Assistant Manager
Das Handy
12.2022 - 04.2023
- Order-related picking according to the delivery note
- Strict compliance with occupational safety and hygiene regulations as well as the operating rules
- Documenting all processes in the warehouse in the in-house EDP
- Proper inventory taking
- Keeping records, regular checking of stocks and carrying out inventories
- Fast loading and unloading of vehicles
- Proper storage and sorting of goods
- Utilised powered pallet trucks, dollies and forklifts to move inventory
- Completed shipments by processing and loading orders while exceeding company expectations
- Operated forklift to organise products in warehouse
- Established good communication with managers and colleagues
- Checked stock for damage and placed materials onto racks and shelves
- Kept record of stock on warehouse management systems.
Warehouse Supervisor
Tyroo Tyre Warehouse
01.2022 - 12.2022
- Deputy editor for the translation of the Croatian language into German and vice versa
- Translation of contracts and all necessary things related to work
- Order-related picking according to the delivery note
- Strict compliance with occupational safety and hygiene regulations as well as the operating rules
- Documenting all processes in the warehouse in the in-house EDP
- Proper inventory taking
- Keeping records, regular checking of stocks and carrying out inventories
- Fast loading and unloading of vehicles
- Proper storage and sorting of goods
- Picked up to [Number]+ orders daily, achieving [Number]% accuracy rate monthly
- Reduced personal injury and harm to coworkers by adhering to safe lifting, carrying and manual handling policy
- Tracked, monitored and recorded movement of [Number]+ items using Oracle WMS
- Performed picking and packing duties using various picking systems, including batch, cluster and wave
- Followed workplace health and safety rules
- Conducted regular checks and maintenance on warehouse machinery
- Checked for damaged or missing items and sorted stock for storage.
Fast Food worker
McDonald's
08.2020 - 12.2021
- Developed excellent working knowledge of industry trends and improvements in processes
- Troubleshot problems and diagnosed system faults
- Prepared timely and accurate financial reporting and analysis
- Produced high-volume orders to effectively meet customer demand
- Demonstrated consistent hard work and dedication to achieve results and improve operations
- Organised files to support efficiency and traceability
- Customised customer experiences to build brand loyalty
- Actively listened to customers to fully understand requests and address concerns
- Maximised customer engagement and satisfaction by delivering excellent customer service
- Picked up additional tasks to aid team success
- Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
- Brewed coffee and tea and changed out drink station syrups.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Measured and accurately processed materials to minimise wastage
- Achieved service time and quality targets
- Exceeded goals through effective prioritisation and consistent work ethic
- Trained and mentored employees to maximise team performance
- Enhanced working relationships by participating in team-building activities
- Met budget targets through responsible planning and resource allocation
- Diffused challenging situations using conflict management techniques
- Developed ongoing programmes using good team communication and collaboration.
Gas Station Manager
Trgovina Krk
10.2019 - 07.2020
- Optimised station displays and customer layout to improve flow for maximum turnover and revenue
- Directed staff in daily replenishment to maintain full shelves and customer-ready stock for guests
- Motivated managers and staff to continuously improve performance and better meet customer needs
- Organised promotional strategies to increase customer traffic and sales
- Ensured proper ventilation, rain and servicing type machines as well
- Reported major repairs and, if necessary, replacement work
- Created regular reports regarding work carried out and entered these into Art software system
- Constantly ensured compliance with all occupational safety and health regulations
- Supported and motivated employees by offering appraisals, praise, building relationship of trust and Art
- Planned and organised workflows based on predetermined guidelines
- Ensured that work in Art Company
- Provision of materials and resources and management of ordering if required
- Guaranteed trouble-free and timely production
- Supervised daily work operations and located ways to maximise productivity
- Searched for new markets and clients to spur business growth
- Drafted and negotiated contract terms with suppliers and clients
- Devised optimum pricing strategies and product mix for business results
- Created reports and presentations to communicate important business information to supervisors
- Organised financial documentation and receipts to keep track of business expenditures and payments
- Helped staff create attractive displays to drive stock sales
- Kept detailed records of business finances and inventory levels
- Established internal policies for health, safety and regulatory compliance
- Identified staff talent and developed leadership skills for internal promotions.
Bar Manager
Mai tai Lounge bar
03.2018 - 10.2019
- Bar worker, preparation of decorations, arrangement of the bar and preparation for preparing cocktails in a shift
- Taking care of guests and their wishes and requests related to cocktails
- Entertaining guests in the preparation of cocktails
- Creating a cocktail menu and adding + preparing new cocktails as well as designing decorations
- Teaching new employees how to prepare cocktails and fulfill guests' requests
- Provided detail-orientated mixing services to meet customer requests
- Completed regular certification courses to remain up to date on mixing knowledge and trends
- Interpreted customer preferences, to recommend and mix cocktails
- Checked customer IDs to verify age and maintain compliance with regulations
- Cut and sliced fruit ingredients for beverage use
- Promoted venue and events, bringing in new customers and increasing revenue
- Prepared drink orders for serving staff and patrons at bar
- Adhered to quality requirements for preparing and presenting different drinks
- Suggested new drinks to clients, stimulating interest and triggering purchases
- Maintained clean and tidy bar with continue attention to needs
- Exercised opening and closing procedures to prepare and close bar areas
- Displayed menus and pricing on bar counters for customer review and payment
- Input orders and processed payments with POS register system
- Restocked bar space and arranged bottles and glasses into attractive display
- Promoted discounts and offers on drinks and food to boost sales
- Ordered beverage and equipment stock by analysing sales and customer trends
- Oversaw line cleaning and cellar management
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times
- Led team to deliver outstanding hospitality operations
- Protected brand image by delivering exceptional bar presentation and maintenance
- Organised special events and functions and corporate lunches
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards
- Offered discounts and promotions to encourage purchases
- Forecasted revenue and expenses for budget planning purposes
- Monitored bar expenses and operations to minimise costs
- Planned staff rotas to meet customer demand whilst remaining under budget
- Built loyal customer base by creating welcoming environment with top quality service
- Created team building initiatives to encourage upselling and meet revenue targets
- Recruited and trained high-performing team members to deliver faultless customer care
- Completed accurate end-of-day financial routines for cash and card transactions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
Food and Beverage Assistant Manager
Hotel Malin 4
01.2016 - 03.2018
- Served high volumes of guests in fast-paced service environments with exceptional customer care
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills
- Friendly reception of guests and taking orders
- Carrying out successful add-on sales such as aperitifs and digestive
- Hosting, advising and caring for guests
- Preparation of special events such as New Year's and Christmas galas
- Finishing drinks and serving food as well as collecting guests
- Inform kitchen about intolerances or allergies of guests
- Professional participation in various events such as Weddings, [on and [agents
- Confident handling of order and inventory management
- Professional handling of complaints and difficult situations
- Performing general restaurant work to highest standard
- Deputy manager of restaurant in absence of head waiter
- Supervising and training trainees and temporary workers in restaurant area
- Creative design of menu card
- Welcoming guests and taking orders
- Carrying out successful add-on sales such as aperitifs and digestive
- Hosting, advising and caring for guests
- Preparing Special Events such as New Year's Eve and Christmas galas
- Finishing drinks and serving food as well as collecting guests
- Inform kitchen about intolerances or allergies of guests
- Professional participation in various events such as Weddings, [on and [agents
- Confident handling of order and inventory management
- Professional handling of complaints and difficult situations
- Performing general restaurant work to highest standard
- Deputy manager of restaurant in absence of head waiter
- Supervising and training trainees and temporary workers in restaurant area
- Creative design of menu card
- Helped wait staff meet demand with quick assistance at tables and consistently completed personal tasks
- Cleared and set tables between guests to optimise covers and turnover
- Handled customer feedback and complaints calmly and diplomatically
- Welcomed guests with warmth and professionalism
- Memorised customer food and drink orders with 100% accuracy
- Recommended food and beverage pairings to guests to match tastes and preferences
- Noted customer orders and tables and informed kitchen staff of requests
- Solicited customer feedback for service improvement
- Used food cutting tools to slice and cut food for serving
- Welcomed and assisted special needs guests with seating, order placement and payment
- Paid attention to body language of customers and proactively asked if customers wanted refills or dessert
- Set fine dining tables with cutlery, crockery and glassware
- Observed food and safety protocols for serving meals and beverages
- Confirmed reservations and ushered customers to allocated seats.
Skills
Ability to Work in a Team
Creativity
Teamwork
Adaptability
Fast Learner
Ability to Multitask
Leadership Skills
Computer Skills
Communication Skills
Hard Working
Highly responsible and reliable
Idea Development and Brainstorming
Teamwork and Collaboration
Goal Setting
Team building
Staff Management
Staff Development
Improvement plan knowledge
Details
Dublin, Ireland, 089 954 6325, benjamingrujic026@gmail.com
Timeline
Supervisor
JumpJuice
11.2023 - Current
Food and Beverage assistant
Metro Hotel Dublin Airport
09.2023 - 11.2023
Warehouse Assistant Manager
Das Handy
12.2022 - 04.2023
Warehouse Supervisor
Tyroo Tyre Warehouse
01.2022 - 12.2022
Fast Food worker
McDonald's
08.2020 - 12.2021
Gas Station Manager
Trgovina Krk
10.2019 - 07.2020
Bar Manager
Mai tai Lounge bar
03.2018 - 10.2019
Food and Beverage Assistant Manager
Hotel Malin 4
01.2016 - 03.2018
Bartender
Crowne Plaza Dublin Airport
4 2023 - 9 2023