Benjamin Grujic

• Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
• Maintained bar stocks, replenishing daily as necessary.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
• Provided efficient food and drinks service for high levels of customer satisfaction.
• Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
• Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
• Proposed changes to drink preparation methods to achieve different tastes.
• Displayed products on shelves and displays to encourage purchases.
• Inspected customer identification to verify age against legal standards.
• Served guests spirits, lagers and stouts at bar.
• Completed end-of-day cleanup to reset bar for next day.
• Followed food safety and hygiene requirements to protect guests.
• Collected, washed and put away glassware between guests.
• Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
• Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
• Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
• Supported serving staff with fast, accurate beverage preparation.

• Optimised station displays and customer layout to improve flow for maximum turnover and revenue.
• Directed staff in daily replenishment to maintain full shelves and customer-ready stock for guests.
• Motivated managers and staff to continuously improve performance and better meet customer needs.
• Organised promotional strategies to increase customer traffic and sales.
• - Proper ventilation, rain and Servicing type machines as well Reporting major repairs and, if
  necessary, replacement work Creation of regular reports regarding work carried out and
  Entering these into the Art software system.Constantly ensuring compliance with all
  occupational safety and health regulations occupational safety regulations.Support and
  motivate employees by offering Appraisals, praise, building a relationship of trust and
  Art.Plan and organize workflows based on predetermined guidelines.Ensuring that the work
  in Art Company. Provision of materials and resources and management of the ordering if
  required.Guaranteeing a trouble-free and timely production.
  Supervised daily work operations and located ways to maximise productivity.
  Searched for new markets and clients to spur business growth.
  Drafted and negotiated contract terms with suppliers and clients.
  Devised optimum pricing strategies and product mix for business results.
  Created reports and presentations to communicate important business information to
  supervisors.
  Organised financial documentation and receipts to keep track of business expenditures and
  payments.
  Helped staff create attractive displays to drive stock sales.
  Kept detailed records of business finances and inventory levels.
  Established internal policies for health, safety and regulatory compliance.

bar worker, preparation of decorations, arrangement of the bar and preparation for preparing
cocktails in a shift.taking care of guests and their wishes and requests related to
cocktails.entertaining guests in the preparation of cocktails.creating a cocktail menu and
adding + preparing new cocktails as well as designing decorations teaching new employees
how to prepare cocktails and fulfill guests' requests.
Provided detail-orientated mixing services to meet customer requests.
Completed regular certification courses to remain up to date on mixing knowledge and
trends.
Interpreted customer preferences, to recommend and mix cocktails.
Checked customer IDs to verify age and maintain compliance with regulations.
Cut and sliced fruit ingredients for beverage use.
Promoted venue and events, bringing in new customers and increasing revenue.
Prepared drink orders for serving staff and patrons at bar.
Adhered to quality requirements for preparing and presenting different drinks.
Suggested new drinks to clients, stimulating interest and triggering purchases.
Maintained clean and tidy bar with continous attention to needs.
Exercised opening and closing procedures to prepare and close bar areas.
Displayed menus and pricing on bar counters for customer review and payment.
Input orders and processed payments with POS register system.
Restocked bar space and arranged bottles and glasses into attractive display.
Promoted discounts and offers on drinks and food to boost sales.

• Ordered beverage and equipment stock by analysing sales and customer trends.
• Oversaw line cleaning and cellar management.
• Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
• Led team to deliver outstanding hospitality operations.
• Protected brand image by delivering exceptional bar presentation and maintenance.
• Organised special events and functions and corporate lunches.
• Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
• Offered discounts and promotions to encourage purchases.
• Forecasted revenue and expenses for budget planning purposes.
• Monitored bar expenses and operations to minimise costs.
• Planned staff rotas to meet customer demand whilst remaining under budget.
• Built loyal customer base by creating welcoming environment with top quality service.
• Created team building initiatives to encourage upselling and meet revenue targets.
• Recruited and trained high-performing team members to deliver faultless customer care.
• Completed accurate end-of-day financial routines for cash and card transactions.

• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
• Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
• Friendly reception of guests and taking orders Carrying out successful add-on sales such as
  aperitifs and digestifs Hosting, advising and caring for guests Preparation of special events
  such as New Year's and Christmas galas Finishing drinks and serving food as well as
  collecting the GuestsInform the kitchen about in tolerances or allergies of the guest
  Professional participation in various events such as Weddings, [on and [agents Confident
  handling of order and inventory management Professional handling of complaints and
  difficult situations Performing general restaurant work to the highest standard Deputy
  manager of the restaurant in the absence of the head waiter Supervising and training the
  trainees and temporary workers in the restaurant area Creative design of the menu
  card.Welcoming guests and taking orders Carrying out successful add-on sales such as
  aperitifs and digestifs Hosting, advising and caring for guests Preparing Special Events such
  as New Year's Eve and Christmas galas Finishing drinks and serving food as well as collecting
  the Guests Inform the kitchen about in tolerances or allergies of the guest Professional
  participation in various events such as Weddings, [on and [agents Confident handling of order
  and inventory management Professional handling of complaints and difficult situations
  Performing general restaurant work to the highest standard Deputy manager of the
  restaurant in the absence of the head waiter Supervising and training the trainees and
  temporary workers in the restaurant area Creative design of the menu card
  Helped wait staff meet demand with quick assistance at tables and consistently completed
  personal tasks.
  Cleared and set tables between guests to optimise covers and turnover.
  Handled customer feedback and complaints calmly and diplomatically.
  Welcomed guests with warmth and professionalism.
  Memorised customer food and drink orders with 100% accuracy.
  Recommended food and beverage pairings to guests to match tastes and preferences.
  Noted customer orders and tables and informed kitchen staff of requests.
  Solicited customer feedback for service improvement.
  Used food cutting tools to slice and cut food for serving.
  Welcomed and assisted special needs guests with seating, order placement and payment.
  Paid attention to the body language of customers and proactively asked if customers wanted
  refills or dessert.
  Set fine dining tables with cutlery, crockery and glassware.
  Observed food and safety protocols for serving meals and beverages.
  Confirmed reservations and ushered customers to allocated seats.