Summary
Overview
Work history
Education
Skills
Continious Professional Development
References
Timeline
Generic

Benedite Manuel

Letterkenny,Donegal

Summary

Strong organised Team Leader with 6 years of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor. Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, giving orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning. Committed to upholding the highest standards of ethics and professionalism. Skilled in conducting assessments, developing care plans, and collaborating with multidisciplinary teams to ensure the highest quality of care. Committed to upholding the highest ethical standards and dedicated to making a positive impact in the lives of those in need. Seeking to contribute my skills and dedication to a dynamic social care team.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work history

Team Leader

Costa Coffee
Letterkenny, Donegal
04.2018 - Current
  • Oversaw daily operations, including opening and closing procedures, inventory management, and cleanliness standards.
  • Monitored and maintained high standards of product quality, cleanliness, and hygiene.
  • Monitored sales performance and implement strategies to achieve sales targets.
  • Mentored and equipped employees with product knowledge to improve service delivery and sales.
  • Ensuring machinery and appliances were in good working order
  • Efficiently completing tasks set by management within a strict time frame
  • Provided guidance, coaching, and support to team members, fostering a positive and collaborative work culture.
  • Monitored and managed quality of products and adherence to Costa Coffee standards.
  • Collaborated with management to implement new procedures and improve efficiency.

Social Care Worker

Donegal Community Inclusion Training Services
Letterkenny, County Donegal
03.2023 - 05.2023
  • Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
  • Liaised with families and caregivers to develop balanced rehabilitation programmes.
  • Responded proactively to changing circumstances for optimised service user care.
  • Safeguarded client information with strict adherence to privacy and data security policies.
  • Supervised small groups of adults with additional mental health needs in assigned therapy groups.
  • Adhered to safeguarding principles to protect service users from risk.
  • Used compassion, empathy and respect to build trusting relationships with service users and family members.

Activity Coordinator

Lifeline
Inishowen, Donegal
09.2021 - 12.2021
  • Provide one-on-one support and encouragement to participants as needed.
  • Collaborate with counselling team to design and implement therapeutic activities aimed at addressing unique needs of survivors of domestic violence.
  • Developed and implemented a comprehensive activity program tailored to the needs of survivors, resulting in a 10% increase in participant engagement and satisfaction.
  • Ensure that all activities adhere to safety and confidentiality protocols.
  • Prepared notes for court cases in case of court subpoena.
  • Develop a diverse range of recreational programs that promote self-expression, stress relief, and community connection.
  • Educated patients about appropriate coping mechanisms to help through tough situations.

Sales Advisor

Primark
Liffey Valley, Dublin
11.2016 - 09.2017
  • Provided exceptional customer service, assisting customers with product selection and inquiries.
  • Collaborated with team members to set up promotional displays, contributing to a 5% increase in product visibility.
  • Achieved and exceeded monthly sales targets through effective upselling and cross-selling techniques.
  • Maintained a neat and organised sales floor, ensuring a positive shopping experience for customers.
  • Processed customer transactions accurately and efficiently using the POS system.

Education

Bachelor of Science (Hons) - Health & Social Care

Atlantic Technological University
Donegal, Ireland
09.2020 -

QQI Level 5 - Social Studies

Sallynoggin College of Further Education
Dublin, Ireland
09.2016 - 05.2017

Leaving Certificate -

Colaiste Bride
Dublin, Ireland
09.2013 - 06.2016

Skills

  • Decision-Making
  • Conflict Resolution
  • Active Listening
  • Public Speaking
  • Team supervision
  • Customer relationship management
  • Critical thinking
  • Time Management
  • Word, Excel, PowerPoint, Microsoft

Continious Professional Development

  • An Introduction to Children's First
  • National Standards for Adult Safeguarding
  • An Introduction to Reflective Practice
  • People and Manual Handling
  • SOAR Training in Screening and Brief Intervention in Alcohol and Substance Use

References

References available upon request.

Timeline

Social Care Worker

Donegal Community Inclusion Training Services
03.2023 - 05.2023

Activity Coordinator

Lifeline
09.2021 - 12.2021

Bachelor of Science (Hons) - Health & Social Care

Atlantic Technological University
09.2020 -

Team Leader

Costa Coffee
04.2018 - Current

Sales Advisor

Primark
11.2016 - 09.2017

QQI Level 5 - Social Studies

Sallynoggin College of Further Education
09.2016 - 05.2017

Leaving Certificate -

Colaiste Bride
09.2013 - 06.2016

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Benedite Manuel