Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
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Ben Thompson

Redgeforge Road, Blackpool,County Cork

Summary

Tenured and experienced service and hospitality professional with eight years experience in the industry. I have an extensive degree of experience and expertise across a range of environments, roles and responsibilities in the service industry. I am an adaptable, reliable and motivated worker who places a high value on providing high quality guest experiences. I have excellent listening, problem solving and communication skills as well effective multitasking strategies and enjoy working as a member of a team.

Overview

6
6
years of professional experience

Work history

Barista

Three Fools Coffee
Cork City
07.2024 - 10.2024
  • Ensured guest satisfaction by providing top-quality coffee and beverages.
  • Performed end of day cash handling duties
  • Managed high volumes of orders during peak hours and maintained the highest quality of service.
  • Exhibited knowledge of various coffee blends for enhanced customer experience.
  • Cultivated a warm and welcoming atmosphere to encourage the return visits of guests.

Career Break

None
01.2024 - 06.2024
  • Studied Music performance and Audio Engineering.
  • Networked and gained opportunities as a session musician.
  • Began work as a self employed music teacher.
  • Explored other fields of study, eg. business, finance, architecture and psychology.

Bar Supervisor

Cork Heritage Brewing Co.
Cork City
06.2018 - 01.2024
  • Ensured optimal efficiency by managing bar operations and optimising workflow.
  • Trained staff service skills and professionalism with the aims of maintaining a positive and productive work environment.
  • Resolved customer complaints quickly and respectfully, fostering positive relationships with our clientele.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Monitored and maintained stock for maximum efficiency and minimal waste.
  • Greeted and seated guests, and handled online and telephone bookings.
  • Maintained outstanding hygiene levels for customer safety and continued regulatory compliance.

Education

Music, Management and Technology

CSN
09.2019 - 02.2020

Leaving Certificate -

CBS
Thomas Street, Wexford Town

Skills

  • Hospitality service expertise
  • Quality assurance standards
  • Detail Orientated
  • Adaptable and fast learner
  • Basic computer literacy
  • Written and verbal communication
  • Patience and Conflict Resolution
  • Employee training

Languages

English
Advanced (C1)
Irish
Intermediate

Affiliations

  • Music performer/teacher
  • Rockclimbing
  • Cycling
  • Digital Photography
  • Graphic Design and Chalk Board/Menu board Painting

References

References available upon request.

Timeline

Barista

Three Fools Coffee
07.2024 - 10.2024

Career Break

None
01.2024 - 06.2024

Music, Management and Technology

CSN
09.2019 - 02.2020

Bar Supervisor

Cork Heritage Brewing Co.
06.2018 - 01.2024

Leaving Certificate -

CBS

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Ben Thompson