Ben Lachenal
Chester,United Kingdom
Summary
With seven years of experience in the Identity verification industry, I have gained a deep understanding of IDV technology, biometrics, data, and the importance of good customer onboarding!
I am a consultative seller who loves to talk tech, and continue to improve my ability to build lasting business relationships.
IDV and biometrics are a genuine interest for me. In recent years I've worked hard to raise my profile in the IDV industry, moderating several roundtables hosted by well-known banks, and just last month joining a panel of identity experts at the ICE Gaming event in Barcelona.
I am a goals-driven sales professional with strong experience in partner and direct account management and new business.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Enterprise Account Manager
FullCircl Limited
London, United Kingdom
12.2023 - Current
- A leading position in driving FullCircl's Identity solutions
- Driving growth from a portfolio of Enterprise clients across various regulated sectors
- Generating and closing new opportunities against a new business target
- FullCircl's leading voice for Identity at events and trade shows
- Regular blogging (link available) on AML, Biometrics, eKYC and efficient customer onboarding.
- Representing the Identity Team in the company's Product Council, ensuring areas requiring improvement or investment are highlighted
- Work closely with an assigned SDR to drive pipeline
- Collaborating with Marketing on a weekly basis to assist in driving campaigns via multiple channels
SENIOR ACCOUNT MANAGER - PARTNERSHIPS
IDnow UK Limited
Manchester/London/Munich
06.2022 - 12.2025
- Based in Munich, IDnow is one of Europe's leading providers of Customer Identity Services
- With Video Assisted services and automated document verification as key focuses, IDnow verified over 30 million people last year
- Using my experience in AML/KYC, Document Verification and Biometrics, I was responsible for the strategic management and growth of a portfolio of key partners across various sectors
- With a strong focus on Banking as a Service (BaaS) Partners across Europe, my efforts had a hugely positive impact on Partner relationships and ultimately revenue growth
- Key achievements at IDnow include:
- Inherited an underperforming Partner Account in June 2022 and increased transactions (Document Verification) by over 2,500%
- Exceeded my Revenue Target in each quarter of 2023
- Successfully helped develop 50% of a new Partner Program, (now in use)
- Awarded 'Best Pitch' at the company Annual Kick off event
- Signed IDnow's first new Partner of 2023
- Delivered training sessions to staff (internally) on the importance of data
ACCOUNT DIRECTOR - CHANNEL
GBG PLC
Chester
06.2018 - 06.2022
- Company Overview: Founded over 35 years ago, GBG has a strong foothold in the UK data/compliance and document verification space
- Joining the team in June 2018, I was promoted from Account Manager to Account Director within 6 months
- I was tasked with managing GBG's largest partnership
- I worked onsite with the partner, rolling out new IDV products and delivering all product training to partner sales teams
- Key Achievements at GBG include:
- Successfully renewed partnership twice with minimum 35% growth each time
- Won the "most new logos" for document verification in 2021
- Signed IDnow's largest new customer in 2021 (via Partner)
- Nominated for a 'Voice of the Customer Award' 2 years running
- Won a place on GBG's High Performers incentive trip
- Successfully devised and managed a Sales Enablement Program still in use today
- Over-delivered on targets in each of my 4 years at GBG
AFFILIATE ACCOUNT MANAGER
Sorodo Limited
Chester
10.2013 - 04.2018
- Company Overview: Sorodo work in the Alternative Business Finance world, generating leads to a panel of lenders
- Joining the company in 2013, I was a part of a small team that helped make the company one of the leading players in the alternative finance lead generation space
- Key Responsibilities and Achievements include:
- Co-managed a network of affiliate marketers
- Assisted affiliates with lead generation campaigns, including Email/SMS/PPC
- Heavily contributed to the company's growth and subsequent buyout
- Assisted with the creation of an Affiliate Enablement Program to drive more leads and retain business
- Monitored Affiliate activity and highlighted suspicious activity, massively minimising financial loss
- Spoke as a guest speaker at Affiliate Marketing events in London
UNDERWRITER
Halifax Bank of Scotland
Chester
04.2007 - 08.2013
- I worked in HBOS' Underwriting team, assessing live loan applications for creditworthiness and risk
Education
A-Levels - English Language
Yale College
Wrexham 09.2004 - 06.2006
A-Levels - Media Studies
Yale College
Wrexham 09.2004 - 06.2006
A-Levels - English Literature
Yale College
Wrexham 09.2004 - 06.2006
Skills
- Document Verification & Biometrics
- AML & eKYC
- KYB (UK & global)
- Reusable/digital Identities
- Blockchain Identity Verification
- QES/Esign
- Sales Enablement
- Partner Program Development
- Relationship Building
- New Business
- C-Level Communication
- Written Communication
- Excellent Presentation Skills
Personal Information
- Date of birth: 01/11/85
- Nationality: British
Timeline
Enterprise Account Manager
FullCircl Limited
12.2023 - Current
SENIOR ACCOUNT MANAGER - PARTNERSHIPS
IDnow UK Limited
06.2022 - 12.2025
ACCOUNT DIRECTOR - CHANNEL
GBG PLC
06.2018 - 06.2022
AFFILIATE ACCOUNT MANAGER
Sorodo Limited
10.2013 - 04.2018
UNDERWRITER
Halifax Bank of Scotland
04.2007 - 08.2013
A-Levels - English Language
Yale College
09.2004 - 06.2006
A-Levels - Media Studies
Yale College
09.2004 - 06.2006
A-Levels - English Literature
Yale College
09.2004 - 06.2006
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