Ben Hayden
Boyle
Summary
Dedicated worker with a strong background helping with customer inquiries, complaints, and orders. Consistently completes demanding work in high volume while keeping calm and collected in stressful environments. Service-oriented, punctual, and hardworking with excellent people skills from constant exposure to communicating and catering for tourists abroad in Ireland.
Overview
4
4
years of professional experience
Work History
Bartender
Creighton's Bar Boyle
Boyle , Ireland
04.2024 - 09.2024
- Assisted in setting up the bar for service shift.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently.
- Performed opening and closing duties including restocking supplies.
Sue Chef
Lovage Company
Boyle
06.2024 - 09.2024
- Prepared and cooked dishes to assist the head chef during peak hours.
- Performed basic food prep tasks such as cutting vegetables or making sauces.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, and pots.
- Operated dishwashing machines to clean dishes, glasses, utensils..
- On occasion I assisted waiters in taking orders from customers, carrying trays of food to tables, and providing refills on drinks.
Bar Manager
Chilly Powder Hotel
Morzine
12.2023 - 04.2024
- Greeted guests upon arrival and provided them with information about the hotel services.
- Maintained accurate records of liquor, wine and other beverage inventory/purchases for budgeting purposes.
- Memorized menu choices and major ingredients in food, predominate flavors and textures to answer guest questions and recommend wine choices.
- Poured wine for guests during dinner service and brought beverage orders to guests tables in a timely and professional manner.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Ensured compliance by colleges with all regulatory requirements related to closing of the hotel.
Kitchen Assistant
Lough Key Café
Boyle
09.2022 - 12.2023
- Organized supplies and ingredients needed for meal preparation.
- Operated kitchen appliances including ovens, grills, fryers and mixers.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Brought food and beverages to tables in a timely manner.
Tourism Officer
Lough Key Forest Park
Boyle
04.2022 - 12.2023
- Handled customer complaints in a professional manner while providing satisfactory solutions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- During the winter season my role would change to park maintenance where I would undertake jobs such as tree surgery, power washing, painting, and general maintenance around the park.
Shop Attendant
Abbeytown Stores
Boyle
03.2021 - 04.2022
- Greeted customers, answered queries, and processed payments for purchases.
- Replenished shelves with new inventory as needed.
- Assisted in preparing sandwiches, salads, and other deli items according to company recipes.
Education
Leaving Certificate -
Sligo Grammar Boarding School
Sligo05.2023
SPL Light Aircraft Pilot's License -
IAA
09.2023
Car & Tractor License -
RSA
03.2023
Barista Training -
Puro Coffee
01.2023
Food Safety and Preparation -
HACCP Training
HSE Ireland09.2022
First Aid -
The Red Cross
Sligo02.2021
Skills
- Tourism and Hospitality Management
- Kitchen Organization
- Food Preparation
- Filing and Booking Management
- Public Speaking (Communicative)
- Building and Tools Maintenance
- Inventory Management
- Bar Management
- Fine Dining
- Guest Relations
- Strong Work Ethic
- Security Awareness
Accomplishments
2024 - Founded Castaway Ireland and hosted a ticketed music event.
2023 – Connaught Schools Div 1 Cup Winners. (rugby)
2022 – Employee of the Year with Lough Key Activity Center.
2022 – Connaught Schools Div 1 League Winners. (rugby)
2022 – Connaught Schools Div 1 Cup Winners. (rugby)
2021 – Connaught Schools Div 1 League Winners. (rugby)
2020 – Connaught Division 1 winners with Sligo RFC. (rugby)
2019 – Roscommon Futsal league winners with Boyle Celtic. (soccer)
2018 – Captained in All Ireland Semifinal at GAA Feile 2018. (Gaelic)
2015 / 2022 – Promoted Scout Leader, Roscommon 1st&11th Division, Boyle.
Languages
English
First Language
Irish
Advanced (C1)
C1
Spanish
Upper Intermediate (B2)
B2
German
Beginner (A1)
A1
References
References available upon request.
Timeline
Sue Chef
Lovage Company
06.2024 - 09.2024
Bartender
Creighton's Bar Boyle
04.2024 - 09.2024
Bar Manager
Chilly Powder Hotel
12.2023 - 04.2024
Kitchen Assistant
Lough Key Café
09.2022 - 12.2023
Tourism Officer
Lough Key Forest Park
04.2022 - 12.2023
Shop Attendant
Abbeytown Stores
03.2021 - 04.2022
Leaving Certificate -
Sligo Grammar Boarding School
SPL Light Aircraft Pilot's License -
IAA
Car & Tractor License -
RSA
Barista Training -
Puro Coffee
Food Safety and Preparation -
HACCP Training
First Aid -
The Red Cross
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