Beauty Aihie
Mahon,Ire
Summary
A self motivated marketer who is Creative, charismatic, and reliable, with the ability to make content to engage with the audience. Experience in digital media & social media in content creation and social media ads management. Able to positively work and engage with diverse teams of specialists to exceed and deliver target KPIs. Great understanding of content related coding such as HTML and CSS.
Overview
5
5
years of professional experience
Work History
Digital Marketing Executive
Central Statistics Office
09.2023 - Current
- Design social media strategies to achieve marketing strategies
- Communicate effectively with team members to create and publish original, high-quality content across social media platforms
- Increased organizations' social media reach by 200% to drive awareness of new product release
- Liaise with writers and designers to ensure content is informative and entertaining
- Planned and executed web, SEO, database marketing and social media advertising campaigns.
- Analyzed web analytics data to identify trends, uncovering opportunities for growth and areas needing improvement.
Passenger Agent
Swissport Aviation
02.2023 - 07.2023
- Oversaw passengers with self-service and check-in procedure
- Managed approximately 30 passengers with check-in and onboarding process.
- Validate and verify passengers' customers' travel documentation and provide boarding passes
- Provided support to follow and ensure that strict safety and security measures were met and implemented
- Took care of children travelling alone, VIPs and people who need special assistance
- Supervised customer onboarding in a timely and secure manner, ensuring there is no security breach.
Customer Service Technical Support
TELUS international – Stripe
09.2021 - 02.2023
- Drive Results and meet targets – Demonstrated strong level of ownership of workload resulting in always meeting daily, weekly, and monthly KPI
- Handled 3 live chats simultaneously while also dealing with email enquiries.
- Respond to customer inquiries positively and promptly show empathy
- Contributed to increased product reliability by identifying trends in customer issues and reporting software bugs to development teams.
- Outbound calls to industry professionals that result in quick resolution to product issues
- Develop strong skills in customer relationship management and communication
- Troubleshooting technical solutions to resolve customer issues
- Escalating customer network matters to relevant team to achieve quicker customer resolution for better customer experience.
- Provided after-hours support as needed to maintain seamless 24/7 assistance for global clientele.
Digital Marketing Intern
Insights Plan
02.2021 - 12.2021
- Assist in formulation of strategies to build lasting digital connections with consumers
- Increased social media reach and engagement by 50% against company's target of 15%
- Extensive experience in video editing and uploading content across social media platforms
- Launch optimised online adverts to increase company and brand awareness
- Maintain partnerships with media agencies and vendors
- Managing all social media platforms for clients e.g
- Instagram, Facebook and TikTok
- Share insight into online marketing trends and keep strategies to reflect market trends.
- Improved brand awareness by developing and implementing targeted social media campaigns.
Sales Assistant
Smyths Toy Super Store,
09.2019 - 12.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Processed transactions accurately while maintaining level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store systems for merchandise at other sites.
Education
Associate of Arts - User Experience And UX Research
Google Professioal Certificate in UX Design
Cork, Ireland08.2022
Master of Science - Digital Marketing And Traditional Marketing
Digital Marketing Institute
Cork, Ireland08.2021
Bachelor of Arts - Chinese Study And Computer Science
University College Cork
Cork, Ireland10.2019
Bachelor of Arts - Chinese Language Studies
Shanghai University
China 06.2018
Skills
- Social Media Marketing
- Content Marketing
- Data Gathering & Research
- Search engine optimisation
- Highly proficient in Microsoft Office, including Outlook, Word, and Excel
- Strong verbal and written communication
- Team player
- Keyword Research Analysis
- Content Marketing Strategy
- Search Engine Optimization
- Google Analytics Setup
- Digital Branding Strategies
- Google Analytics understanding
Phone Numbers
- 089 9721731
- 021 4515818
Achievements And Activities
- Art, reading, and languages, sketching and jewellery making.
- Volunteer for community work (volunteered for Oxfam Fashion Relief and UCC Postgraduate Fair)
References
Available on request.
Hobbies and Interests
- Entrepreneur
- Self-start Jewellery business (2021).
- Manage project remotely (2021 to present).
Languages
English
Native language
Chinese (Mandarin)
Upper intermediate
B2
Timeline
Digital Marketing Executive
Central Statistics Office
09.2023 - Current
Passenger Agent
Swissport Aviation
02.2023 - 07.2023
Customer Service Technical Support
TELUS international – Stripe
09.2021 - 02.2023
Digital Marketing Intern
Insights Plan
02.2021 - 12.2021
Sales Assistant
Smyths Toy Super Store,
09.2019 - 12.2019
Associate of Arts - User Experience And UX Research
Google Professioal Certificate in UX Design
Master of Science - Digital Marketing And Traditional Marketing
Digital Marketing Institute
Bachelor of Arts - Chinese Study And Computer Science
University College Cork
Bachelor of Arts - Chinese Language Studies
Shanghai University
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