Bat-Erdene Ganzorig
Dublin,Mongolia
Summary
Experienced IT Professional | Microsoft 365 Administration | Team Leadership | Security Systems Installation
Results-driven and adaptable IT professional with a strong background in Microsoft 365 administration and proficiency in Microsoft-related systems. Skilled in the installation and configuration of CCTV and Access Control Systems. Recognized for exceptional leadership, team coordination, and knowledge-sharing abilities that foster collaboration and drive project success.
Proven track record of streamlining operations, improving productivity, and ensuring projects are completed on time and within scope. Adept at cultivating a positive team environment, leading to improved morale and reduced turnover.
Possesses a solid foundation in technical troubleshooting and customer service, with a commitment to enhancing system efficiency and user satisfaction through effective communication and problem-solving skills.
Overview
11
11
years of professional experience
15
15
years of post-secondary education
Work History
Team Leader
Mobicom Corporation LLC
Ulaanbaatar, Mongolia
08.2020 - 03.2025
- Assign IT issue request to team members
- Support and handle department management tasks
- Assist members in challenging task
- Resolve customer issue
Teacher
System Center LLC
Ulaanbaatar, Mongolia
08.2024 - 03.2025
- Teaching Microsoft Power App tools and develop new app
- Prepared stimulating classroom displays, encouraged student creativity and interest in subject matter.
- Fostered a positive learning environment for student engagement through effective classroom management.
Agent
New International Language School
Cebu, Philippines
02.2020 - 05.2020
- Resolved conflicts between buyers and sellers to facilitate smoother transactions.
- Maintained detailed records of all interactions with clients, helping to personalize future communications.
- Led team meetings to improve overall performance and boost morale within the agency.
Monitoring specialist
Mongolian National Data Center
Ulaanbaatar
06.2018 - 12.2019
- Re-Implemented Microsoft Active Directory
- Assisting with monitoring systems
- Report key issues and hacking history
Presales technical manager
Soft Line Asia Co, Ltd.
Ulaanbaatar
06.2017 - 12.2019
- Assisting in sales related to IT technique and related licenses
- Assisting with technical support in after sales
- Assisting with Graphical designing in marketing
Student Police
Mongolian National Police Agency
Ulaanbaatar, Mongolia
06.2016 - 09.2016
- Improved visitor's understanding of the area via guided tours.
- Provided detailed maps and brochures to aid navigation.
- Coordinated with local businesses to provide tailored recommendations.
Manager
Onis Room
Ulaanbaatar, Mongolia
07.2015 - 08.2017
- Recommended improvements in products and services based on customer insights.
- Ensured resolution of customer complaints, fostering a positive company image.
- Led team meetings to boost team morale and productivity.
Front Desk Staff
Pizza Hut
Ulaanbaatar, Mongolia
04.2014 - 10.2014
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Trained new cashiers on store policies and procedures to maintain standards.
- Maintained clean and organised workspace to ensure efficient service.
- Kept up-to-date with store promotions to provide accurate information to customers.
Education
Bachelor of Science - Information Network Engineer
Mongolian University of Science and Teechnology
Mongolia 09.2013 - 06.2018
Secondary school -
Raduga Secondary school
Mongolia 09.2003 - 06.2013
Certificate of Higher Education - Microsoft Server administration
System Center
Mongolia 09.2021 - 09.2021
Certificate of Higher Education - Microsoft MDM administraion
Empasoft training center
Mongolia 05.2022 - 05.2022
Skills
- Microsoft Active Directory Administration
- Microsoft O365 Administration
- Microsoft Azure AD Administration
- Microsoft Power App, Power Automate development
- CCTV installation
- Access Control System installation
- Graphical designing
- Teaching a-level students
- Leadership proficiency
- Knowledge sharing
- Tolerance and patience
- Troubleshooting expertise
- Desktop support proficiency
- Hardware installation and maintenance
- Team building coordination
Languages
Russian
Upper intermediate (B2)
English
Upper intermediate (B2)
Affiliations
- Swimming
- Cycling
- Travel
Personal Information
- Date of birth: 08/16/95
- Gender: Male
- Origin: Mongolia
Timeline
Teacher
System Center LLC
08.2024 - 03.2025
Certificate of Higher Education - Microsoft MDM administraion
Empasoft training center
05.2022 - 05.2022
Certificate of Higher Education - Microsoft Server administration
System Center
09.2021 - 09.2021
Team Leader
Mobicom Corporation LLC
08.2020 - 03.2025
Agent
New International Language School
02.2020 - 05.2020
Monitoring specialist
Mongolian National Data Center
06.2018 - 12.2019
Presales technical manager
Soft Line Asia Co, Ltd.
06.2017 - 12.2019
Student Police
Mongolian National Police Agency
06.2016 - 09.2016
Manager
Onis Room
07.2015 - 08.2017
Front Desk Staff
Pizza Hut
04.2014 - 10.2014
Bachelor of Science - Information Network Engineer
Mongolian University of Science and Teechnology
09.2013 - 06.2018
Secondary school -
Raduga Secondary school
09.2003 - 06.2013
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