BARRY MYTHEN
Gorey,Ireland
Summary
Organised and proactive, driven by commitment to delivering exceptional patient care and administrative support. Proficient in managing schedules and coordinating team activities, with strong communication and problem-solving skills. Prepared to make meaningful impact in the role.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Clinic Coordinator
Hidden Hearing Gorey
Gorey
08.2024 - 01.2026
- Diary Management – Manage the Clinic diary to maximise appointment potential.
- Book appointments – Carry out effective block scheduling.
- Front of House
- Use Point of Sale (POS), correctly and as trained to ensure all OTC and POS related activity is captured correctly for 100% of our patients 100% of the time.
- Manage all inbound and outbound calls/leads and ensure diary is full.
- Following up on referrals captured in line with ATRT and data protection rules.
- Participate in local outreach marketing activities to generate manual Opportunities for the Clinic.
- Patient Care – Provide patient care and expert service. Ensure the Clinic is welcoming and fully sanitized for each patient.
- Take the initiative to promote our Wellness Programme.
- Provide Triage/OOW service as required, and only once certified to carry out these tasks.
- Liaise with local GP’s, ENT’s and their respective staff to ensure a professional sales presentation and communications channel is maintained in line with ATRT.
- Meet and greet patients on arrival and answer telephone and email enquiries in a courteous and professional manner.
- Ensure Clinic equipment is well maintained and report any defects to the relevant point of contact.
- Administration – Timely, accurate and orderly general support.
- Keep accurate records on Company Systems, as well as manually (as appropriate).
- Ensure appointment details are accurate – and update DM with appointment outcomes, outcome reasons, follow-up tasks, etc.
Patient Services Team lead
Beacon Hospital
Sandyford
04.2023 - 07.2024
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
- Coached team members through new or difficult workflows.
- Supported new hires through onboarding process for speedy and successful training.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
Patient Service Agent
Beacon Hospital
Sandyford
04.2022 - 04.2023
- Managed customer relationships to achieve high satisfaction rate.
- Answered calls and resolved queries within target timeframes to achieve KPIs.
- Used interpersonal skills to deliver excellent internal and external customer service.
- Fulfilled client requests within agreed timeframes to maintain satisfaction.
- Updated CRM systems with accurate, current information for valid client records.
- Delivered front-line customer care and achieved sales targets through persuasive, knowledgeable service.
General Labourer
Paul Walsh Plastering
05.2020 - 03.2022
- Cleaned up sites after shifts, organising tools and securing supplies in designated storage units.
- Kept workspaces clean and organised with regular attention.
- Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.
- Stored, maintained and cleaned construction equipment.
- Stored building materials safely and securely, minimising damage and loss.
Delivery Driver/warehouse assistant
New Wave Beer
Edinburgh
08.2018 - 09.2019
- Completed deliveries with smile and patient, personalised service.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Safely loaded and unloaded packages with zero material damage.
- Applied personal road knowledge and GPS application to set shortest routes.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
Office worker/coordinator
Lansdowne Risk Management Solutions
Gorey
07.2016 - 07.2018
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Kept adequate office supplies on hand to support staff and business requirements.
- Responded to telephone enquiries from clients, vendors and members of public.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Examined, scanned and input documents in software system.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
Confectionary Baker
Stafford's Bakery
Gorey
07.2013 - 07.2016
- Creation of various Confectionary goods of a high standard
- Maintaining the Workplace and equipment
- Ensuring a completely hygienic workspace environment
- Working well within a team environment.
- Demonstrated excellent time management and organisational skills.
- Handled additional tasks assisting team members during busy holiday periods and employee absences.
Education
Bachelor of Arts - History & English
St. Patrick's college
Drumcondra, Dublin 09.2010 - 06.2013
TEFL Academy -
TEFL Academy
DublinSkills
- Leadership skills
- Microsoft Excel
- Strategic Planning
- Issue resolution
- Training and Development
- Process Improvement
- Customer relationship building
- KPI management
Certification
- CPD Certificate in People management skills, 02/2024 - 02/2024
- IBEC Academy - Dublin
HOBBIES AND INTERESTS
Guitar Playing and teaching, Rowing: I rowed with the Edermine Ferry Rowing club in two All-Ireland competitions., Amateur coding and scripting
Timeline
Clinic Coordinator
Hidden Hearing Gorey
08.2024 - 01.2026
Patient Services Team lead
Beacon Hospital
04.2023 - 07.2024
Patient Service Agent
Beacon Hospital
04.2022 - 04.2023
General Labourer
Paul Walsh Plastering
05.2020 - 03.2022
Delivery Driver/warehouse assistant
New Wave Beer
08.2018 - 09.2019
Office worker/coordinator
Lansdowne Risk Management Solutions
07.2016 - 07.2018
Confectionary Baker
Stafford's Bakery
07.2013 - 07.2016
Bachelor of Arts - History & English
St. Patrick's college
09.2010 - 06.2013
TEFL Academy -
TEFL Academy