Barbara Taylor

- Operational Management of Haematology Practice for Haematology Consultant (Private Practice).

- Health & Safety

- Staffing & Risk Management

- Scheduling, HR & Staffing Management

- Client interfacing

- Clinic Management

- Phlebotomy & Blood Ordering (Lab software systems)

- Clinical Trials liaison

- Equity/Diversity & Inclusion - staff & patient support

- Sustainability & I.T Management

- Legal & Insurance matters for company

• Temp role
• Handle confidential and sensitive information for CEO & business operations with discretion and tact.
• Prepare for & meet with Senior Leadership Team, top national and international executives, committees & board quarterly and annually.
• Transcribe meeting minutes & circulate, compile information & utilise for circulation.
• Use advanced software to prepare documents, reports, presentations, and CEO expenses.
• Conduct research and analyze data to provide detailed reports on various topics for CEO.
• Multiple-time zone scheduling, complex travel requiring visas & complexities of travel related to World Visions mission & many global locations.
• Screen calls and emails and respond accordingly to support executive correspondence.
• Manage the CEO social profile, speeches, interviews & social media engagements. Pre-emptively prepare her for engagements.

• PA/EA & Business Support - Irish Digi Commerce Agency with an international client base
• Operational & MD support
• Gatekeeper, complex diary & travel management
• Large portfolio of international clients requiring a diverse approach to client relationship management
• Research & Implementation - Drafted new Climate Action green policy in accordance with new government legislation for the technology sector, liaising with a leading environmental technology consultancy
• Compiled business grant applications (Researching & liaising with semi-state bodies e.g. Enterprise Ireland),
• Non Technical Project management - Strategic Planning on office re-location & Fit-out of conservation grade historical building, grants & costs research. Liaison with QS & Architects. Budget Management.
• Event Management - e.g. Annual company event. Flew 50 staff from all over Europe for an overnight event i kept a surprise
• All aspects of international travel and meeting management for Matrix Internet Ltd
• Research, organise and budget company Trade fairs/Conventions
• shadow MD's input on time sensitive projects/objectives
• Preemptive planning and devising of schedules, business and drive targets to completion
• Completed researching/pricing & on-boarding QES signatory software for signing EU bids & tenders
• Biometric & signing capacities for the M.D
• Administration of Health & Wellbeing Scheme, HR functions, Insurance and Legalities relating to large tenders & bids for business
• Sales assistant on cold leads, researching new markets, Email campaigns & follow-up leads to drive new business
• Devising and compilation of presentations, recording & hosting the monthly employee meeting/compiling stats and visuals, engaging staff/Departmental updates
• Public Speaking and Hosting skills for online platforms/in-person events
• Ad-hoc: Customer service support calls, emails & ticketing support queries - over 60 per day, fielding queries & delegating to appropriate department/team member

• Prior to, and during the CoVid pandemic supported busy executive directors/professionals online & in person.
• VA free-lance roles have included successfully managing back office/business for fitness professionals, a successful Irish author, big 4 legal firm partners (Home office), Partner/Actuaries (e.g. BDO Simpson Xavier)
• Extensive diary & travel planning, scheduling & diary management for family function, event management, expenses and accounts payable/budget management
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Research, scheduling & preparation for social media/press/open events
• Itinerary planning for family/home office
• Displayed absolute discretion at handling confidential information.
• Provided multifaceted services to career professionals by managing household staff, facilities management, vendor liaison, procurement.
• Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
• Non Technical Project Management - Family holidays, birthdays, university applications
• Collaborated in cloud environments such as Trello and Google Workspace.
• Used discretion when handling confidential information.
• Screened personal and business calls and directed to appropriate party.
• Ad hoc projects.

• Grade V Officer - National Screening Service
• Senior Executive Assistant to Clinical Executive Management Team, National Screening Service - former board & executive management team to Four National Cancer Screening Programmes in Ireland (BreastCheck, CervicalCheck, BowelScreen, DR (Diabetic Retinopathy)
• Facilities Manager for NSS & NCCP offices, Dublin - Service Level Agreements, Procurement & Management of all service level contracts, trouble shooting & management of all facilities issues.
• Ergonomics Assessor, Fire warden & H&S Officer for NSS
• Financial Assistant to Finance Director (Accounts payable/receivable, SAP ERPS), PO & Billing officer
• Extensive Diary & Travel Management for all medical consultants and senior executives
• Cancer Screening support line customer support - over 100 calls per day
• CervicalCheck & BreastCheck phone lines - Over 100 calls per day
• Front of House Reception Management - to team of 2 receptionists
• Reporting to Directorate & Management, process FOI requests/Release of Information Requests
• Data Confidentiality, Verification of Service requests (internal requests)
• Dealing with personnel queries and requests (increments, holiday leave, ad-hoc queries)
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Procurement, Management of Service Level Agreements, Maintenance Contracts of cancer screening diagnostic Imaging equipment , Vendor Licensing.
• Set priorities and problem-solved workflow issues to maintain rapport with clients, stakeholders & executive management.
• Assisted development and implementation for new strategies to streamline and improve roll-out of two new cancer screening programmes, Bowel Screen & Diabetic Retinopathy.

• Senior support and act as gate-keeper to (i) Director of Architecture, (ii) Architectural Team of 10 Architects, and (iii) Project Management Team of 6 Engineers
• Provided meeting/diary management for Director of Architecture; Gatekeeper & screening of all calls as point of contact dealing with highly sensitive and highly confidential information in discreet and professional manner
• Managed administrative function for Director & teams
• Processed all Statutory Section 25 Planning Applications through to production of Planning Certificate (Administration on all planning submissions, planning certificates, planning correspondence and submissions). Liaison with Planning Board.
• Attended and minuted quarterly business project reviews with CEO and project managers, compiled action lists and distributed accordingly; Attended and minuted Project Management Team meetings, correlated and circulated minutes.
• Volunteered to help with special projects of varying degrees of complexity.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Managed filing system, entered data and completed other clerical tasks.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted co-workers and staff members with special tasks on daily basis.
• Supported company leaders by managing personal expense budgets.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Increased office participation in special events by creating a punchy newsletter with detailed calendars and other office updates.
• PowerPoint presentations/Microsoft Office & Project Management Software
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests

• (National Construction Company) Dublin, Ireland
• Contracting for Link Personnel, Malahide, Co. Dublin, Ireland
• Oversaw personal and professional calendars and coordinated appointments for architects, engineers & contractors to site for Senior Director & team of five
• Responded to emails and other correspondence to facilitate communication and enhance business processes for Safe Pass, Health & Safety & daily Operational Management of site
• Maintained appropriate filing of personal and professional documentation in a highly charged site office location.
• Displayed absolute discretion at handling confidential information.
• Documented and distributed meeting notes to identify, analyse, and improve workflows.
• Updated spreadsheets and created presentations to support Director and boost team productivity through effective time usage.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
• Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
• Maintained and organized all shared drives, documents & spreadsheets.
• Attended meetings, took notes and tracked action items.
• Used discretion when handling confidential information.
• Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments

• Contracting for Link Personnel (as above) Senior Secretary to Audit Partner, Three Directors and 3 Managers
• PA to Audit Partner: Managed all Diary and meetings for Audit Partner; Processed timesheets and expenses for Audit Partner; Screened phone and emails from clients to Audit Partner
• Prepared Presentation, correspondence, minutes and filing administration for team; Edited Report and Financial Statements as required
• Stakeholder & Client Engagement - Business briefings, breakfast meetings, internal meetings with same
• Prepared Monthly compilation of Invoices to clients; Managed all billable filing and handled all confidential documentation
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Booked airfare, hotel, and ground transportation to coordinate office travel.
• Created and updated records and files to maintain document compliance.
• Screened visitors and issued badges to maintain safety and security.
• Maintained electronic filing systems and categorized documents.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Volunteered to help with special projects of varying degrees of complexity.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Surpassed target goals by implementing best practices and protocols.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

• Managed office; Dealt with correspondence, bills, expenses; Managed diary and all travel arrangements to Bahrain & Dubai; Assisted with budgeting and business plans for property portfolio of John Troy, Private Investor.
• Managed off the plans development & property portfolio for private investor - Dubai & Bahrain - dealt with vendors, buyers, realtors; Conducted future development & financial investment research.
• Project Managed contractors & builders on-site, keep construction on track & budgets in line.

• Senior Secretary & front of house manager
• Used discretion when handling confidential information
• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Handled incoming mail, bills and invoices and completed appropriate actions
• Maintained and organized all shared drives, documents and spreadsheets in Google Workspace
• Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships
• Cultivated strong relationships with vendors and partners supporting administrative operations
• Coordinated office events, seminars and meetings for staff and clients
• Organized and updated databases, records and other information resources
• Built highly-efficient receptionist team through ongoing coaching and professional development opportunities

• Created an induction & transition pack for Risk Management partner & team of managers (From Andersen to E&Y), *as the partner had to adhere to garden leave prior to joining E&Y, I was based in the office 3 months prior to his arrival & set up his office, HR liaison, access pass, car-parking, office fit-out etc.
• Devising and compilation of presentations, departmental meeting/ compiling stats and visuals for client meetings.
• Co-ordinated & Hosted client events with Risk Management partner
• Displayed absolute discretion at handling confidential information for high profile stakeholders & clients of E&Y.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Partner expenses & billings
• Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
• Attended meetings, took notes and tracked action items.
• Maintained and organized all shared drives, documents and spreadsheets in Microsoft Office, Lotus Notes & SAP.
• Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming client appointments.
• Entrusted to handle confidential and sensitive situations in professional matter.