Barbara PETIBOUT
Lisbon - Willing To Relocate
Summary
Experienced customer service and risk control professional with a strong background in social platforms, insurance, and travel. Skilled in fraud investigation, policy enforcement, and problem-solving in fast-paced environments. Known for effective communication, reliability, and delivering high service standards while supporting both customers and team success.
Overview
20
20
years of professional experience
Work History
Content reviewer - Risk Control & Security advisor
Leading social media platform shop
Portugal
07.2025 - Current
- My team handles the day-to-day operations for fraud and loss reviewing potential fraud cases flagged by data models, assessing user appeals (from sellers and creators), and investigating reported malicious reviews to determine appropriate enforcement actions.
Customer Service Advisor – Home automation products
Leading search engine
Portugal
06.2024 - 07.2025
- Communicate with customers through phone, chat, and email to provide clear, helpful answers.
- Redirected customers to appropriate services.
- Worked closely with teammates through shadowing and side-by-side support.
- Worked alongside the Team Leader on extra responsibilities to ensure team objectives.
Customer service Advisor
Leading global American insurance company
Portugal
10.2022 - 06.2024
- Ensured customers received timely, precise support across various communication channels, contributing to a positive overall experience.
- Contributed to a positive team dynamic by guiding and supporting new and existing team members, encouraging knowledge-sharing and mutual growth.
- Took ownership of tasks assigned by leadership, focusing on solutions that helped the team work.
Customer Service Specialist
Largest online travel agencies in the world
Spain
04.2016 - 01.2022
- Handled customer interactions through phone, email, and live chat across various shifts.
- Adapted quickly to different situations, applying emotional awareness to resolve client issues thoughtfully and professionally.
- Worked closely with the team to maintain high productivity through clear communication and effective time management.
Customer Service Advisor
CPM Contact Centre
Spain
12.2014 - 03.2016
- Represented brands (Kellogg’s and Dyson) by addressing customer inquiries professionally.
- Managed order follow-ups and product-related queries across phone, email, and letters.
Receptionist / Supervisor
Hip Hop Hostel
France
06.2012 - 09.2014
- Performed front-desk duties including guest check-ins/outs and room assignments.
- Trained staff, managed social media accounts, and ensured operational excellence.
- Oversaw bar operations, including inventory management and cash handling.
Barista
University College London
England
06.2006 - 04.2012
- Prepared and served beverages and snacks, maintaining high service standards.
- Supervised and trained staff, managed daily supply orders and takings.
Education
English Language And Literature
Alison Online Course
UK06-2021
A level - Accountancy
Lycee Maurice Utrillo
France01-1999
Skills
- Analytical & Decision-Making
- Attention to detail
- Emotional intelligence
- Effective communication
- Problem solving
- Time management
- Office 365
- Adaptability and flexibility
- Technology proficiency (CRM tools)
LANGUAGE
French: Mother tongue
English: Fluent
Timeline
Content reviewer - Risk Control & Security advisor
Leading social media platform shop
07.2025 - Current
Customer Service Advisor – Home automation products
Leading search engine
06.2024 - 07.2025
Customer service Advisor
Leading global American insurance company
10.2022 - 06.2024
Customer Service Specialist
Largest online travel agencies in the world
04.2016 - 01.2022
Customer Service Advisor
CPM Contact Centre
12.2014 - 03.2016
Receptionist / Supervisor
Hip Hop Hostel
06.2012 - 09.2014
Barista
University College London
06.2006 - 04.2012
English Language And Literature
Alison Online Course
A level - Accountancy
Lycee Maurice Utrillo